WEBVTT

00:05.579 --> 00:08.550
Hello , Walter Reed . I'm Terry LaVoy ,

00:08.560 --> 00:11.319
director and assistant chief of staff .

00:11.880 --> 00:13.930
In addition to providing excellent

00:13.939 --> 00:16.050
health care , our goal at Walter Reed

00:16.050 --> 00:18.280
is to ensure every team member feels

00:18.290 --> 00:21.399
valued , supported and engaged . That's

00:21.409 --> 00:23.187
why we've implemented strategic

00:23.187 --> 00:25.309
initiatives to make sure you have the

00:25.319 --> 00:27.879
resources and support you need . I'm

00:27.889 --> 00:29.611
happy to report that we've now

00:29.620 --> 00:32.319
completed eight months of our new human

00:32.330 --> 00:34.560
experience reimagined curriculum

00:34.799 --> 00:37.520
designed to give our front desk folks

00:37.549 --> 00:39.479
the tools they need to deliver a

00:39.490 --> 00:41.919
seamless patient experience while

00:41.930 --> 00:44.240
encouraging personal and professional

00:44.250 --> 00:46.659
growth based on the success of the

00:46.669 --> 00:49.340
human experience reimagined program .

00:49.349 --> 00:51.849
We've developed tools to support mid

00:51.880 --> 00:54.159
level managers so they stay with us and

00:54.169 --> 00:57.060
grow , be on the lookout for leadership

00:57.069 --> 01:00.459
development reimagined in early 2025 .

01:00.909 --> 01:03.299
In addition to building your tool kits ,

01:03.310 --> 01:05.477
we've also worked hard to increase the

01:05.477 --> 01:08.069
number and timeliness of on the spot

01:08.080 --> 01:10.959
awards that let us recognize immediate

01:10.970 --> 01:13.400
and impactful employee contributions .

01:13.610 --> 01:15.777
Now , instead of waiting until the end

01:15.777 --> 01:17.777
of the performance year , we may be

01:17.839 --> 01:20.300
arriving at your workstation desk or

01:20.309 --> 01:23.069
office at any time to show you how much

01:23.080 --> 01:25.980
you are appreciated in September . We

01:25.989 --> 01:28.629
hosted our first organizational day in

01:28.639 --> 01:31.639
five years , we hope everyone enjoyed

01:31.650 --> 01:34.480
the free lunch games and fun . It was

01:34.489 --> 01:36.269
our way of showing how much we

01:36.279 --> 01:38.900
appreciate you and the exceptional care

01:38.910 --> 01:40.379
you provide every day

01:43.559 --> 01:46.580
as we move into the holiday season , we

01:46.589 --> 01:48.860
hope you'll take some time to stop and

01:48.870 --> 01:51.720
celebrate as we host our departmental

01:51.730 --> 01:54.790
parties on Friday , December 13th from

01:54.800 --> 01:57.739
1 to 3 p.m. One team .