WEBVTT

00:00.409 --> 00:03.819
On June 3rd , 2023 Ireland Army Health

00:03.829 --> 00:06.000
Clinic and Fort Knox pharmacies will

00:06.010 --> 00:08.750
transition to a new electronic health

00:08.760 --> 00:12.449
record system . MHS Genesis , our new

00:12.460 --> 00:14.869
system will allow us to improve our

00:14.880 --> 00:17.290
ability to provide pharmacy services in

00:17.299 --> 00:19.319
alignment with the Tricare pharmacy

00:19.329 --> 00:21.520
prescription benefit and other points

00:21.530 --> 00:24.040
of pharmacy service such as retail

00:24.049 --> 00:26.370
pharmacies and express scripts home

00:26.379 --> 00:28.469
delivery . As we prepare for this

00:28.479 --> 00:30.709
transition , there are a few things we

00:30.719 --> 00:33.279
want all of our beneficiaries to know

00:33.299 --> 00:35.243
that we believe will help minimize

00:35.243 --> 00:38.029
frustrations and make this change along

00:38.040 --> 00:40.439
with us as efficiently as possible .

00:40.900 --> 00:43.229
After June 3rd , our service and wait

00:43.240 --> 00:45.500
times will be much longer , especially

00:45.509 --> 00:47.970
in the first 4 to 6 weeks . Please

00:47.979 --> 00:49.868
understand that our staff will be

00:49.868 --> 00:52.090
learning new steps and processes and we

00:52.090 --> 00:54.368
expect to get more efficient with time .

00:54.409 --> 00:56.520
We ask that you please remain patient

00:56.520 --> 00:58.750
with us as we learn and work to ensure

00:58.759 --> 01:01.259
we continue providing safe , reliable

01:01.270 --> 01:03.419
pharmacy services . With the goal of

01:03.430 --> 01:05.580
eventually reducing our service times

01:05.589 --> 01:08.449
as best we can . We encourage all

01:08.459 --> 01:10.889
beneficiaries to process and pick up

01:10.900 --> 01:12.956
prescriptions at our pharmacies that

01:12.956 --> 01:15.779
are due to be filled prior to June 3rd

01:16.480 --> 01:18.870
to the maximum extent possible . This

01:18.879 --> 01:20.823
will help to minimize the extended

01:20.823 --> 01:22.949
waits and service times after we are

01:22.959 --> 01:26.449
live with the new system . Mh S Genesis

01:26.459 --> 01:28.239
also provides a few important

01:28.250 --> 01:30.194
improvements that will allow us to

01:30.194 --> 01:32.417
provide better services to our pharmacy

01:32.417 --> 01:35.449
beneficiaries in the new system , we

01:35.459 --> 01:37.348
will be able to accept electronic

01:37.348 --> 01:39.510
prescriptions for all medications

01:39.519 --> 01:43.430
including DEA schedule two through five

01:43.440 --> 01:45.739
controlled substances . Handwritten

01:45.750 --> 01:47.528
prescriptions will no longer be

01:47.528 --> 01:50.430
required from off post , prescribers

01:50.440 --> 01:52.680
and electronically transmitted

01:52.690 --> 01:54.690
prescriptions will be the preferred

01:54.690 --> 01:57.010
method of delivery to our pharmacies .

01:57.370 --> 01:59.259
There will no longer be a need to

01:59.259 --> 02:01.481
transfer prescriptions between military

02:01.481 --> 02:03.510
pharmacies that are both using MHS

02:03.790 --> 02:07.139
Genesis for beneficiaries that are on T

02:07.510 --> 02:10.529
vacation or PCS to another military

02:10.539 --> 02:13.210
installation . All active prescriptions

02:13.220 --> 02:15.660
with fills remaining can be processed

02:15.669 --> 02:18.250
at any military pharmacy that is using

02:18.380 --> 02:22.059
MHS Genesis . Unfortunately , one of

02:22.070 --> 02:24.649
the additional changes with MHS Genesis

02:24.660 --> 02:26.880
is the inability to request

02:26.889 --> 02:29.229
prescription refills to the pharmacy

02:29.240 --> 02:32.380
online . After June 3rd , all

02:32.389 --> 02:34.899
prescription refills must be called in

02:34.910 --> 02:37.559
to our pharmacies using the automated

02:37.570 --> 02:40.419
audio care refill call in system with

02:40.429 --> 02:42.220
the phone number listed on our

02:42.229 --> 02:45.309
prescription labels . The MHS Genesis

02:45.320 --> 02:47.320
Patient Portal is not yet able to

02:47.330 --> 02:49.580
transmit online refill requests to our

02:49.589 --> 02:51.789
pharmacies for prescriptions that have

02:51.800 --> 02:54.479
refills remaining . It is important to

02:54.490 --> 02:56.990
distinguish that prescription renewals

02:57.000 --> 02:59.470
for prescriptions that have no refills

02:59.479 --> 03:02.419
remaining can continue to be requested

03:02.429 --> 03:05.720
online using the MHS Genesis Patient

03:05.729 --> 03:08.889
portal for patients enrolled at Ireland

03:08.899 --> 03:11.229
Army health clinic . We hope this

03:11.240 --> 03:13.351
information will help prepare you for

03:13.351 --> 03:15.184
the upcoming changes . And we're

03:15.184 --> 03:17.240
excited to bring this new system and

03:17.240 --> 03:19.351
features to our beneficiaries at Fort

03:19.351 --> 03:19.720
Knox Pharmacies .