WEBVTT 00:11.080 --> 00:13.247 Hey , hello U . S . A . G . V . Spot . 00:13.247 --> 00:15.660 And uh we're here with our our next 00:15.660 --> 00:17.771 town hall . So we talked about having 00:17.771 --> 00:19.771 our next town hall in december . So 00:19.771 --> 00:21.771 this is it . Our town hall today is 00:21.771 --> 00:23.882 gonna be focusing on services with me 00:23.882 --> 00:26.104 today is Command Sergeant Major Richard 00:26.104 --> 00:28.327 Russell . He's the the Garrison Command 00:28.327 --> 00:30.438 Sergeant Major . And then to my right 00:30.438 --> 00:32.604 your left is mr Mitchell jones . He is 00:32.604 --> 00:34.610 the deputy uh Garrison Commander . 00:34.620 --> 00:36.676 We're happy to be here with you guys 00:36.676 --> 00:38.176 and thanks to everyone for 00:38.176 --> 00:40.398 participating today . Hey , so a couple 00:40.398 --> 00:42.620 of quick things , we're gonna start off 00:42.620 --> 00:44.676 with some updates from our last town 00:44.676 --> 00:46.898 hall , lots of exciting things going on 00:46.898 --> 00:49.064 in the community . Uh few things , I'm 00:49.064 --> 00:48.920 sure a lot of you see a lot of dirt 00:48.920 --> 00:51.990 piles that were around the installation , 00:51.990 --> 00:54.240 Those are being largely removed . I 00:54.240 --> 00:56.462 think we've got a couple more to go and 00:56.462 --> 00:58.629 then we'll get those off the community 00:58.629 --> 01:00.870 off the installation . Um also we um 01:00.880 --> 01:03.250 we've had several meetings with the uh 01:03.260 --> 01:05.660 the local traffic division and also the 01:05.670 --> 01:07.910 city about traffic and public safety . 01:07.920 --> 01:10.087 So getting some good movement on those 01:10.087 --> 01:12.087 initiatives as well . And then uh I 01:12.087 --> 01:14.309 think uh as many of you know , we had a 01:14.309 --> 01:16.587 lot of participation was a great event , 01:16.587 --> 01:18.698 our tree lighting ceremony here a few 01:18.698 --> 01:20.642 weeks ago . And then um also we're 01:20.642 --> 01:22.587 finalizing the housing policy . So 01:22.587 --> 01:24.753 those things we talked about to try to 01:24.753 --> 01:26.753 make things a little bit better for 01:26.753 --> 01:28.920 those in the community to live in army 01:28.920 --> 01:30.864 family housing . Uh we think we've 01:30.864 --> 01:33.031 about got those done and then the last 01:33.031 --> 01:32.440 thing the Garrison has been very busy 01:32.440 --> 01:34.610 the last probably month , a lot of 01:34.620 --> 01:36.850 outreach with the local community and 01:36.850 --> 01:38.961 local leaders . So we've had meetings 01:38.961 --> 01:40.961 with the Lord Mayor of mines , Lord 01:40.961 --> 01:43.565 Mayor of East Baden the stay please for 01:43.565 --> 01:45.676 the state of Hessen and many others . 01:45.676 --> 01:47.843 Um Alright , so we're gonna be talking 01:47.843 --> 01:49.843 about overall services today like I 01:49.843 --> 01:52.009 said , uh what you'll see coming up on 01:52.009 --> 01:54.285 your screen uh now is you'll see a quad 01:54.285 --> 01:56.705 chart . That quad chart basically talks 01:56.705 --> 01:59.445 about most of the services that the 01:59.445 --> 02:02.505 Garrison provides the community . Uh 02:02.515 --> 02:05.415 This this product was built based on uh 02:05.425 --> 02:07.536 customer service satisfaction that we 02:07.536 --> 02:09.592 got back from the community . Um the 02:09.592 --> 02:11.703 way it's set up as you can see on the 02:11.703 --> 02:13.970 left hand side it talks about . And 02:13.970 --> 02:16.192 then also across the bottom talks about 02:16.192 --> 02:18.390 how often do you do this ? The 02:18.400 --> 02:20.511 community use these services and then 02:20.511 --> 02:22.678 how important are they to you ? And so 02:22.678 --> 02:24.690 took all that feedback , did a hard 02:24.690 --> 02:26.912 look at our services and trying to make 02:26.912 --> 02:29.640 things better for everybody . Um Also 02:29.650 --> 02:32.080 um as we looked at those , we wanted to 02:32.080 --> 02:35.350 highlight several of our our services , 02:35.350 --> 02:37.572 so we'll do that a little later here in 02:37.572 --> 02:39.650 the town hall . But first I want to 02:39.650 --> 02:41.730 talk or at least address some of the 02:41.730 --> 02:43.730 concerns and questions that came in 02:43.730 --> 02:45.841 from the community . So we had we had 02:45.841 --> 02:48.063 18 that total that came there were many 02:48.063 --> 02:50.119 of those that were repeat . I've got 02:50.119 --> 02:52.286 them right here . So we're gonna start 02:52.286 --> 02:54.286 addressing some of those . And then 02:54.286 --> 02:53.875 what we wanna do is take you out to 02:53.875 --> 02:55.931 some of the services that we visited 02:55.931 --> 02:58.042 and kind of highlight those for you . 02:58.042 --> 03:00.153 So the first question that came in um 03:00.153 --> 03:03.835 via facebook and or email box uh 03:03.845 --> 03:07.625 was uh about the the stairs leading 03:07.625 --> 03:09.736 down from the Heidelberg commissary . 03:09.736 --> 03:11.903 So the specific question was , why are 03:11.903 --> 03:14.069 the stairs leading from the Heidelberg 03:14.069 --> 03:16.292 commissary to berliners chaucer walking 03:16.292 --> 03:18.458 gait ? Uh , not being used right now . 03:18.458 --> 03:20.569 And is there a plan to fix them ? And 03:20.569 --> 03:22.792 so I'm gonna I'm gonna pass that off to 03:22.792 --> 03:22.620 the Sergeant Major to answer that 03:22.620 --> 03:24.842 question . Uh and then we'll move on to 03:24.842 --> 03:26.787 the next one's No , sir , that's a 03:26.787 --> 03:28.842 great question and I appreciate that 03:28.842 --> 03:30.898 one . I know I had the same concerns 03:30.898 --> 03:33.009 when I first moved into the community 03:33.009 --> 03:35.120 when I saw some of the signs saying , 03:35.120 --> 03:37.342 hey please do not use this area . We do 03:37.342 --> 03:39.453 have a plan this summer to go out and 03:39.453 --> 03:41.676 fix those stairs leading up . Um in the 03:41.676 --> 03:43.731 meantime , we would ask everybody in 03:43.731 --> 03:45.731 the community to go away to use the 03:45.731 --> 03:47.898 sidewalk that circles around down from 03:47.898 --> 03:50.009 the commissary to that walking gait , 03:50.009 --> 03:52.120 apologize for the inconvenience , but 03:52.120 --> 03:54.176 we do have a plan this summer to fix 03:54.176 --> 03:56.342 those and make it easier for everybody 03:56.342 --> 03:58.620 in the community , sir ? Okay , thanks . 03:58.620 --> 04:00.453 Our major . All right , the next 04:00.453 --> 04:02.676 question that came in is is it possible 04:02.676 --> 04:04.842 to get another crosswalk on Washington 04:04.842 --> 04:06.898 street ? The only one is by the gate 04:06.898 --> 04:09.064 which makes it inconvenient for people 04:09.064 --> 04:11.231 crossing to go to the commissary , the 04:11.231 --> 04:13.342 park or the school . And so the short 04:13.342 --> 04:15.509 answer of that is is yes , it is . And 04:15.509 --> 04:17.731 so uh , if you remember we talked about 04:17.731 --> 04:20.009 in the first town , uh first town hall , 04:20.009 --> 04:19.690 the last town hall that we did a couple 04:19.690 --> 04:21.857 months ago , uh , the Garrison doing a 04:21.857 --> 04:24.079 complete analysis of traffic and public 04:24.079 --> 04:26.301 safety across all of the concerns . And 04:26.301 --> 04:28.523 so one of the things that we're looking 04:28.523 --> 04:30.690 at is where our additional or approach 04:30.690 --> 04:34.525 places to put uh either crosswalks or 04:34.525 --> 04:37.665 some type of traffic mitigation to kind 04:37.665 --> 04:39.665 of slow people down . And then also 04:39.665 --> 04:41.609 looking at some of those places to 04:41.609 --> 04:43.443 include like sidewalks are their 04:43.443 --> 04:45.387 sidewalks that we need to expand , 04:45.387 --> 04:47.443 adjust that type of stuff . So short 04:47.443 --> 04:49.609 answer . Yes . And that will be in our 04:49.609 --> 04:51.554 overall plan . Alright . Uh , what 04:51.554 --> 04:53.795 we'll do now is take you out to uh one 04:53.795 --> 04:55.573 of the services that we want to 04:55.573 --> 04:57.739 highlight to you . So we're gonna take 04:57.739 --> 04:59.906 you out to our auto skills right quick 04:59.906 --> 05:02.073 and then you can take a look at that . 05:02.073 --> 05:04.640 Here you go . Hey sir , good to see you . 05:04.650 --> 05:06.983 Hey , what's going Mr babcock ? Hey , U . 05:06.983 --> 05:09.150 S . A . G spot . And we're at the auto 05:09.150 --> 05:11.206 skills center here on North clay and 05:11.206 --> 05:13.428 I'm going to talk with Mr babcock today 05:13.428 --> 05:15.539 to talk about some of the services he 05:15.539 --> 05:17.872 offers here at the Auto skills . So hey , 05:17.872 --> 05:20.094 Mr babcock , uh , first thing I want to 05:20.094 --> 05:22.039 ask you about is what services you 05:22.039 --> 05:24.150 offer . I was , I was here before , I 05:24.150 --> 05:26.372 remember the auto skills used to be out 05:26.372 --> 05:26.270 in minds castel and there were some 05:26.270 --> 05:28.437 limited services that they have . What 05:28.437 --> 05:30.659 do you guys offer now ? Well sir , what 05:30.659 --> 05:30.190 some people might not know is that 05:30.190 --> 05:31.968 we're not only a do it yourself 05:31.968 --> 05:34.023 facility were and enhance facility . 05:34.023 --> 05:36.134 And we also offer general services to 05:36.134 --> 05:38.357 those people who don't feel comfortable 05:38.357 --> 05:40.301 doing work on their own car . That 05:40.301 --> 05:42.246 services include brake jobs , uh , 05:42.246 --> 05:44.134 wheel alignments , tire service , 05:44.134 --> 05:46.134 anything like that . Call us up and 05:46.134 --> 05:48.246 we'll let you know if we can help you 05:48.246 --> 05:50.412 out . Alright , yeah . Soon . And then 05:50.412 --> 05:52.579 from different , right before you said 05:52.579 --> 05:52.306 full , full oil change , I don't have 05:52.306 --> 05:54.417 to go buy stuff myself . If I call in 05:54.417 --> 05:56.584 advance I can show up and you guys can 05:56.584 --> 05:58.695 do it all . Absolutely sir , we got a 05:58.695 --> 06:00.917 full line of oil and filters , We carry 06:00.917 --> 06:03.139 over 70 different ones for the american 06:03.139 --> 06:02.572 stuff and a lot of the year , european 06:02.572 --> 06:04.405 ones and we have a line of eight 06:04.405 --> 06:06.516 different synthetic oils covering all 06:06.516 --> 06:08.572 the specs . So you can just do a one 06:08.572 --> 06:10.572 stop shop . Okay . Yeah , so that's 06:10.572 --> 06:12.516 that's a bit different . So now it 06:12.516 --> 06:14.683 makes me think about capacity . So how 06:14.683 --> 06:16.739 many bays and how many mechanics you 06:16.739 --> 06:18.683 guys have working here at the auto 06:18.683 --> 06:20.683 skills ? So right now we've got six 06:20.683 --> 06:20.552 mechanics and we've got a total of 10 06:20.552 --> 06:22.702 bays . Um but in the future we're 06:22.702 --> 06:25.112 looking to expand 10 bays and hopefully 06:25.112 --> 06:27.168 we'll find out about that in the new 06:27.168 --> 06:29.390 year . We should be expanding 10 bays . 06:29.390 --> 06:31.501 Can allow us to offer some additional 06:31.501 --> 06:33.223 services like vehicle shipping 06:33.223 --> 06:35.112 detailing and stuff like that and 06:35.112 --> 06:37.334 expand the oil change service . Oh yeah 06:37.334 --> 06:37.190 wow that's quite a bit . So expanding 06:37.190 --> 06:39.190 the bay's , you've got more base to 06:39.190 --> 06:41.301 either come in , get services , do it 06:41.301 --> 06:43.640 yourself , potentially some detailing 06:43.640 --> 06:45.862 for those when you pcs and reducing the 06:45.862 --> 06:47.862 time that you wait for a bay on the 06:47.862 --> 06:49.751 weekend , so . Okay that's that's 06:49.751 --> 06:51.696 that's phenomenal . Okay , another 06:51.696 --> 06:54.070 thing I want to talk to you about . So 06:54.080 --> 06:55.858 one oral skills , it's a little 06:55.858 --> 06:58.191 different from the other ones in europe . 06:58.191 --> 07:00.024 You guys offer a lot of services 07:00.024 --> 07:02.136 looking to expand . What about versus 07:02.136 --> 07:04.302 off post services ? Sometimes they can 07:04.302 --> 07:06.469 be a little a little more difficult or 07:06.469 --> 07:08.636 more challenging . So you know , we're 07:08.636 --> 07:08.540 we're a large family , we've got a 07:08.540 --> 07:11.330 minivan , we went to go get services on 07:11.330 --> 07:13.790 a few times . Uh we had to make 07:13.790 --> 07:15.846 appointments sometimes . Uh it was a 07:15.846 --> 07:17.790 little more difficult than what we 07:17.790 --> 07:19.846 thought was gonna be . What are some 07:19.846 --> 07:21.957 advantages to coming here to the auto 07:21.957 --> 07:23.957 skills versus off post . Right , so 07:23.957 --> 07:26.179 what you might run into off post is the 07:26.179 --> 07:25.800 familiarity with the vehicles . Um you 07:25.800 --> 07:27.856 know , we have full familiarity with 07:27.856 --> 07:30.022 all the U . S . Vehicles . There might 07:30.022 --> 07:29.890 be some ish where they can 07:29.900 --> 07:31.956 communicating with the computers and 07:31.956 --> 07:34.011 stuff like that . You know , we have 07:34.011 --> 07:36.233 that , we have the experience on that . 07:36.233 --> 07:35.690 Always check with us first . You know , 07:35.700 --> 07:38.033 we'll see if we can help you out . Okay . 07:38.033 --> 07:40.089 Yeah , I mean that's one of things I 07:40.089 --> 07:42.144 remember we need new tires and there 07:42.144 --> 07:44.311 was another recall we had to do and it 07:44.311 --> 07:46.311 was , it seemed to be problematic . 07:46.311 --> 07:46.170 What was supposed to be ended up being 07:46.170 --> 07:49.060 weeks to get done . Okay . Hey , um , 07:49.540 --> 07:51.762 we talked a little bit about but I want 07:51.762 --> 07:53.818 to make sure I've tracked everything 07:53.818 --> 07:55.929 for the future of the auto skills . A 07:55.929 --> 07:57.984 lot of expansion uh potentially with 07:57.984 --> 08:00.360 the bay's uh possibly some more 08:00.360 --> 08:02.660 services added , talked about detailing 08:02.660 --> 08:06.060 of vehicles for for pcs ng are there 08:06.060 --> 08:09.230 any other things as far as that would 08:09.230 --> 08:11.230 help ? The greater things we've got 08:11.230 --> 08:13.341 going on in the community . Are there 08:13.341 --> 08:15.508 any Italians with other directorates ? 08:15.508 --> 08:17.452 Oh absolutely . We've got so we're 08:17.452 --> 08:19.563 gonna have our new expansion directly 08:19.563 --> 08:19.386 in front here and directly behind that . 08:19.386 --> 08:21.386 We're gonna have 100 and 60 vehicle 08:21.386 --> 08:23.608 storage area that's co located with the 08:23.608 --> 08:25.719 military impound lot . So we're gonna 08:25.719 --> 08:27.942 have everything out here . You're gonna 08:27.942 --> 08:27.906 have registration in the military 08:27.906 --> 08:29.916 impound lot vehicle storage . 08:29.926 --> 08:31.926 Everything you need is getting into 08:31.926 --> 08:33.815 place in the one area . Oh that's 08:33.815 --> 08:35.982 that's that's good to know . So you've 08:35.982 --> 08:37.982 now got all the services you need , 08:37.982 --> 08:40.204 you've got impound lots that I think we 08:40.204 --> 08:42.370 talked at our last town hall , we have 08:42.370 --> 08:44.537 an issue , we're still working through 08:44.537 --> 08:46.315 about abandoned vehicles on the 08:46.315 --> 08:48.370 installation and now you've also got 08:48.370 --> 08:50.593 vehicle registration over here in north 08:50.593 --> 08:52.537 place , all of your auto needs and 08:52.537 --> 08:54.593 other things for the community . All 08:54.593 --> 08:56.704 located at the North Clay . Okay . So 08:56.704 --> 08:58.815 last question for you is so customers 08:58.815 --> 09:00.815 coming out here to get services for 09:00.815 --> 09:00.762 their vehicles . What are some things 09:00.762 --> 09:02.929 that customers can do to help make the 09:02.929 --> 09:05.040 experience a little faster ? A little 09:05.040 --> 09:07.206 more more pleasant ? Sure . So what we 09:07.206 --> 09:09.206 find is make sure that , you know , 09:09.206 --> 09:11.429 you're making model of vehicle the year 09:11.429 --> 09:11.072 and possibly what engines in it . You 09:11.072 --> 09:12.961 know , if you don't know , we can 09:12.961 --> 09:15.072 certainly help you with that and then 09:15.072 --> 09:17.294 maybe check your schedule and give us a 09:17.294 --> 09:16.750 few options when you're calling for 09:16.750 --> 09:18.472 your , you know , to make your 09:18.472 --> 09:20.528 appointment so that we can make that 09:20.528 --> 09:22.639 speed up a little bit because that'll 09:22.639 --> 09:22.550 free up our phones a little bit because 09:22.550 --> 09:24.272 we do know that sometimes it's 09:24.272 --> 09:26.272 difficult to get through and if you 09:26.272 --> 09:28.328 have probably get through , go ahead 09:28.328 --> 09:27.880 and send us an email , you can get that 09:27.880 --> 09:30.047 from the family mmwr website Under the 09:30.047 --> 09:32.269 auto skills page . Alright . Hey , mr , 09:32.269 --> 09:34.436 thanks for your time today . Thank you 09:34.436 --> 09:36.658 sir . Good to see you up . There you go 09:36.658 --> 09:36.110 community , everything you need for 09:36.170 --> 09:39.160 your skills . Alright , everybody 09:39.160 --> 09:41.493 welcome back . That was our auto skills . 09:41.493 --> 09:43.716 So you know , we talked about last town 09:43.716 --> 09:45.827 hall auto Skills also a big player in 09:45.827 --> 09:47.493 helping us with lots of other 09:47.493 --> 09:49.604 initiatives going on the gears and so 09:49.604 --> 09:51.604 we talked about uh you know the the 09:51.604 --> 09:53.771 abandoned vehicles and we talked about 09:53.771 --> 09:55.882 trying to make things a little better 09:55.882 --> 09:58.104 for everyone as as we free up parking . 09:58.104 --> 10:00.216 So Auto skills , a big player to help 10:00.216 --> 09:59.946 us do that . Alright , so we're gonna 09:59.946 --> 10:02.113 go ahead and address a few more of the 10:02.113 --> 10:04.224 concerns and questions that came in . 10:04.224 --> 10:06.446 The next question is is there a plan to 10:06.446 --> 10:08.557 repaint the parking lines and parking 10:08.557 --> 10:10.956 numbers on Heidelberg or are we allowed 10:10.956 --> 10:13.716 to do that on our own ? So talked about 10:13.716 --> 10:15.605 that a second ago when we had the 10:15.605 --> 10:17.938 answer the previous question and so yes , 10:17.938 --> 10:20.816 there is a plan to repaint lines and 10:20.816 --> 10:22.927 also the parking numbers and that's a 10:22.927 --> 10:25.149 periodic thing that the Garrison does . 10:25.149 --> 10:27.149 Um we do ask that you guys don't do 10:27.149 --> 10:29.032 that on your own . Uh there's a 10:29.032 --> 10:31.302 specific way that they have to be done 10:31.312 --> 10:33.312 and then there is an overall master 10:33.312 --> 10:35.262 plan for the installation . Uh so 10:35.262 --> 10:37.540 please please let the Garrison do that . 10:37.540 --> 10:39.762 If there is some that are really really 10:39.762 --> 10:41.929 bad , it's causing issues , go ahead , 10:41.929 --> 10:43.929 let us know we'll try to prioritize 10:43.929 --> 10:46.095 that . Okay , gonna go on to some more 10:46.095 --> 10:48.262 some more questions . All right , next 10:48.262 --> 10:50.540 question , is there a way to have an I . 10:50.540 --> 10:52.595 D . Card check before going into the 10:52.595 --> 10:54.670 commissary . So I . D . Card holders 10:54.680 --> 10:57.340 are the only ones going in and so I'm 10:57.340 --> 10:59.750 gonna let Mr jones take that since he 10:59.750 --> 11:01.870 frequently deals with our our mission 11:01.870 --> 11:03.759 support partners out there in the 11:03.759 --> 11:05.926 commissary . Well first of all , thank 11:05.926 --> 11:08.203 you sir . This is a very good question . 11:08.203 --> 11:08.150 A question that we hear over and over 11:08.150 --> 11:10.780 again . The reality is is that everyone 11:10.780 --> 11:12.910 that that interest the commissary , 11:12.920 --> 11:15.087 they are allowed to shop there . There 11:15.087 --> 11:17.309 are some folks that have visitors to go 11:17.309 --> 11:19.531 in . Um But we have to remember that we 11:19.531 --> 11:21.531 live in Germany . So some folks are 11:21.531 --> 11:23.642 retirees , they have german spouses , 11:23.642 --> 11:25.642 german kids . So when you see local 11:25.642 --> 11:27.698 nationals in the commissary or folks 11:27.698 --> 11:29.864 that you believe do not have patronage 11:29.864 --> 11:31.809 there , they're probably more than 11:31.809 --> 11:33.809 likely someone's guest or someone's 11:33.809 --> 11:35.753 family members . Thanks Mr jones . 11:35.753 --> 11:37.976 That's that's uh that's key to remember 11:37.976 --> 11:40.031 that things are not always what they 11:40.031 --> 11:42.330 appear . Um Okay moving on to the , to 11:42.330 --> 11:46.130 the next question . Um This one's about 11:46.130 --> 11:49.660 housing . Uh why is it expected for 11:49.660 --> 11:52.590 family members who do not smoke to have 11:52.590 --> 11:54.830 to tolerate connected neighbors that do 11:54.830 --> 11:56.886 smoke ? Shouldn't there be a minimum 11:56.886 --> 11:59.230 distance ? That one should be away from 11:59.240 --> 12:02.470 entrances . Uh for a business isn't 12:02.470 --> 12:04.590 there a minimum distance uh you know 12:04.590 --> 12:06.701 like 30 ft ? Alright so I'm gonna let 12:06.701 --> 12:08.701 the Sergeant Major take this one uh 12:08.701 --> 12:10.890 Sergeant Major over you know sir . I 12:10.890 --> 12:13.223 appreciate it . That's a great question , 12:13.223 --> 12:15.250 I think part of that is just 12:15.250 --> 12:17.920 remembering that when we are sharing 12:17.920 --> 12:20.087 space amongst others . Just kind of be 12:20.087 --> 12:22.198 mindful of the fact that if you smoke 12:22.198 --> 12:23.920 it might be something that the 12:23.920 --> 12:26.142 individual on your left or your right . 12:26.142 --> 12:28.309 They might not be a smoker . Um As far 12:28.309 --> 12:30.800 as housing areas in particular we don't 12:30.800 --> 12:34.800 have a housing um policy that 12:34.800 --> 12:37.320 would prevent anybody from smoking in 12:37.320 --> 12:39.487 their own residents , they are allowed 12:39.487 --> 12:41.376 to smoke on their balconies . For 12:41.376 --> 12:43.264 instance however we do have rules 12:43.264 --> 12:45.376 against smoking in common areas so up 12:45.376 --> 12:47.542 and down the stairways and some of the 12:47.542 --> 12:49.709 common areas in front of her housing . 12:49.709 --> 12:51.876 Uh So I think that should be a helpful 12:51.876 --> 12:53.931 reminder . But I would ask everybody 12:53.931 --> 12:55.931 just to be cognizant of the fact of 12:55.931 --> 12:58.153 your smoking around others . Maybe just 12:58.153 --> 12:59.931 be mindful of especially around 12:59.931 --> 13:02.042 Children and stuff like that . So you 13:02.042 --> 13:04.042 know that's a good point . You know 13:04.042 --> 13:06.264 it's just um you know it's just being a 13:06.264 --> 13:08.320 good neighbor being a good member of 13:08.320 --> 13:10.431 the community . So that goes with not 13:10.431 --> 13:12.431 smoking but that goes with you know 13:12.431 --> 13:14.431 that noise , be aware that you have 13:14.431 --> 13:16.598 neighbors that also goes with you know 13:16.598 --> 13:18.764 your your property , make sure you got 13:18.764 --> 13:20.820 your property put away so you're not 13:20.820 --> 13:20.470 causing a tripping hazard , that type 13:20.470 --> 13:22.692 of stuff . Okay we'll take one more and 13:22.692 --> 13:24.692 I want to highlight another service 13:24.692 --> 13:26.859 that we've got out there . Okay . Next 13:26.859 --> 13:28.914 question is about the C . D . C . In 13:28.914 --> 13:30.970 the M . W . R . S . Uh we had gotten 13:30.970 --> 13:33.081 lots of questions about this one . Uh 13:33.081 --> 13:35.310 It is about FCC providers . So the 13:35.310 --> 13:38.800 question is uh uh FCC providers just 13:38.800 --> 13:41.120 lost their subsidies with no warning . 13:41.120 --> 13:43.190 Families are expected to pay double 13:43.200 --> 13:45.860 starting december 1st . Uh Where was 13:45.860 --> 13:48.082 communication on this ? And what is the 13:48.082 --> 13:50.249 garrison doing to remedy this ? So I'm 13:50.249 --> 13:52.420 gonna let mr Jones take this one also 13:52.420 --> 13:54.642 since he he's the most intimate with uh 13:54.642 --> 13:56.809 some of our child care services . Well 13:56.809 --> 13:58.753 thank you sir . And that's another 13:58.753 --> 14:00.809 that's a great question , a question 14:00.809 --> 14:03.031 that we've actually heard repeatedly to 14:03.031 --> 14:05.087 be honest with everyone out there up 14:05.087 --> 14:07.198 front there's no rise in prices as of 14:07.198 --> 14:09.198 yet . And if it is it'll be heavily 14:09.198 --> 14:11.253 communicated . We did hear some some 14:11.253 --> 14:13.309 sound bites regarding this and we're 14:13.309 --> 14:15.253 working very close with our higher 14:15.253 --> 14:17.309 headquarters income europe to remedy 14:17.309 --> 14:19.198 the remedy this but I will assure 14:19.198 --> 14:21.198 everyone out there before something 14:21.198 --> 14:23.198 happens out of the ordinary that it 14:23.198 --> 14:25.370 would be heavily advertised in a form 14:25.370 --> 14:27.370 like this or other venues . We will 14:27.370 --> 14:29.440 heavily uh put information like this 14:29.440 --> 14:31.329 out to the community beforehand . 14:31.500 --> 14:34.100 Thanks Mr Jan Jan , I believe we have 14:34.100 --> 14:36.910 right now . We have one FCC provider 14:36.910 --> 14:39.640 Miss Janelle . She does a fantastic job . 14:39.650 --> 14:42.150 Um and we're also looking for more so 14:42.150 --> 14:43.761 if there are any other other 14:43.761 --> 14:45.872 individuals out there they're looking 14:45.872 --> 14:48.460 to provide a similar FCC uh service 14:48.470 --> 14:51.055 police here , a CS so we can get you on 14:51.055 --> 14:53.475 your way . Alright we're gonna go now 14:53.475 --> 14:55.475 to the next service that we want to 14:55.475 --> 14:57.586 highlight . Uh Command Sergeant Major 14:57.586 --> 14:59.475 took a trip out to the resiliency 14:59.475 --> 15:01.531 center . And so this time of year we 15:01.531 --> 15:03.531 thought this would be a good a good 15:03.531 --> 15:05.586 place for us to highlight one of our 15:05.586 --> 15:07.808 services to the community . So uh we're 15:07.808 --> 15:10.031 gonna go out to the resiliency center . 15:11.350 --> 15:13.461 Hey good morning , happy holidays and 15:13.461 --> 15:15.750 good morning Major . Happy holidays . I 15:15.760 --> 15:17.427 we just wanted to come by the 15:17.427 --> 15:19.593 resiliency center and start talking to 15:19.593 --> 15:21.704 you about some of the programs you're 15:21.704 --> 15:23.704 providing the community through the 15:23.704 --> 15:25.704 holiday season . Well you know it's 15:25.704 --> 15:27.760 winter , the days are shorter and so 15:27.760 --> 15:30.093 people are experiencing a lot of stress . 15:30.093 --> 15:32.149 Um So a lot of programs here we help 15:32.149 --> 15:33.927 help people stay connected with 15:33.927 --> 15:35.927 different service providers to help 15:35.927 --> 15:38.093 them stay healthy and happy during the 15:38.093 --> 15:40.204 winter months . I have noticed lately 15:40.204 --> 15:42.427 I'll go to work in the morning and it's 15:42.427 --> 15:44.482 kind of dark outside , going home at 15:44.482 --> 15:46.649 night , it's kind of dark outside so I 15:46.649 --> 15:48.316 can see how that might affect 15:48.316 --> 15:50.538 somebody's behavioral health . You guys 15:50.538 --> 15:52.649 all offer programs for that as well . 15:52.649 --> 15:54.704 Well , yeah we offer different tools 15:54.704 --> 15:56.982 and tips to kind of help mitigate that . 15:56.982 --> 15:58.982 So one of things you should look at 15:58.982 --> 15:58.385 during the winter months is you know 15:58.385 --> 16:00.552 make sure you get enough sunlight when 16:00.552 --> 16:02.885 it's there , but also physical activity , 16:02.885 --> 16:05.052 you know the lower your blood pressure 16:05.052 --> 16:04.295 to manage your weight during the 16:04.295 --> 16:06.462 holidays . And it actually works as an 16:06.462 --> 16:08.517 antidepressant ? So a lot of studies 16:08.517 --> 16:10.295 show that physical activity can 16:10.295 --> 16:12.517 actually be more effective than um some 16:12.517 --> 16:14.684 treatments for medication , treatments 16:14.684 --> 16:17.340 for depression , anxiety etcetera . 16:18.180 --> 16:20.347 Okay , so what I'm hearing for service 16:20.347 --> 16:24.060 members do more pt what other programs 16:24.060 --> 16:25.893 do you provide ? Other community 16:25.893 --> 16:27.949 members ? Some of our family members 16:27.949 --> 16:30.060 and also some of our civilian members 16:30.060 --> 16:32.116 of our community . Well , the mental 16:32.116 --> 16:34.060 health resources we offer here our 16:34.060 --> 16:36.282 military family life counseling , which 16:36.282 --> 16:38.504 is open to active duty and their family 16:38.504 --> 16:40.727 members . And in regards to civilians , 16:40.727 --> 16:42.616 we have the employment assistance 16:42.616 --> 16:44.393 program which offers short term 16:44.393 --> 16:46.616 counseling um to help them connect with 16:46.616 --> 16:48.782 different service providers that might 16:48.782 --> 16:51.004 be able to help them with their needs . 16:51.004 --> 16:53.004 So if we don't have that particular 16:53.004 --> 16:55.227 service here at the resiliency center , 16:55.227 --> 16:54.630 we're able to connect you with that 16:54.630 --> 16:56.890 provider whether on post or off post to 16:56.890 --> 16:59.001 make sure you get the help you need . 16:59.001 --> 17:00.834 Outstanding . Well thank you for 17:00.834 --> 17:03.057 everything you do for our community and 17:03.057 --> 17:05.279 I hope you and your family have a happy 17:05.279 --> 17:07.390 holidays . Thanks you too . Alright . 17:07.390 --> 17:09.501 Hey , welcome back everybody . Uh you 17:09.501 --> 17:11.668 know , good trip out to the resiliency 17:11.668 --> 17:11.590 center , Command Sergeant Major , you 17:11.590 --> 17:13.812 know , some some good interactions with 17:13.812 --> 17:16.034 the team out there . Uh It is that time 17:16.034 --> 17:18.090 of year , definitely , you know , be 17:18.090 --> 17:20.312 vigilant , watch out for your buddies , 17:20.312 --> 17:22.840 watch out for family members . Uh make 17:22.840 --> 17:24.850 sure that uh everyone's being taken 17:24.850 --> 17:27.072 care of ? Okay , we're gonna take a few 17:27.072 --> 17:29.294 more questions now . That came in . The 17:29.294 --> 17:31.517 next question is , uh , is about public 17:31.517 --> 17:33.461 and traffic safety question is why 17:33.461 --> 17:35.628 hasn't there been any polls I presence 17:35.628 --> 17:37.850 monitoring speeding on Ryan Stratis and 17:37.850 --> 17:40.960 Malcolm since the beginning of october 17:40.970 --> 17:43.248 and so I'll go ahead and take that one . 17:43.248 --> 17:45.414 So as we highlighted upfront , lots of 17:45.414 --> 17:47.359 good interactions with the traffic 17:47.359 --> 17:49.581 division , lots of interaction with the 17:49.581 --> 17:51.692 pole sign , the fourth precinct . And 17:51.692 --> 17:53.859 so I do know about three or four weeks 17:53.859 --> 17:55.970 ago , uh , they were out there , they 17:55.970 --> 17:58.081 conducted another , um , monitoring , 17:58.081 --> 18:00.137 so they were out there for , I think 18:00.137 --> 18:02.192 about an hour and a half . Uh , they 18:02.192 --> 18:04.526 did a lot of uh , checking up the speed , 18:04.526 --> 18:06.526 they found was over that hour and a 18:06.526 --> 18:08.637 half . There were , I think they said 18:08.637 --> 18:10.748 eight , Uh , eight speeders that came 18:10.748 --> 18:13.360 through there , uh , that were going uh , 18:13.370 --> 18:16.110 closer to 50 km an hour , which is 18:16.110 --> 18:18.221 quite a bit because it's 30 out there 18:18.221 --> 18:20.166 is a speed limit . And so that's , 18:20.166 --> 18:22.221 that's helping us and them determine 18:22.221 --> 18:24.443 the exact way ahead on what we're gonna 18:24.443 --> 18:26.332 do out there on Ryland straw , So 18:26.332 --> 18:28.499 Westmoreland Strasser and then some of 18:28.499 --> 18:30.221 the other locations around our 18:30.221 --> 18:32.388 neighborhoods . Uh , so more to follow 18:32.388 --> 18:32.250 on that and we'll see what that does , 18:32.260 --> 18:34.260 what that will basically do is just 18:34.260 --> 18:36.260 informed , do we actually put speed 18:36.260 --> 18:38.371 cameras on there ? Or do we do , like 18:38.371 --> 18:40.482 we talked about in the last town hall 18:40.482 --> 18:42.816 and create some artificial islands , uh , 18:42.816 --> 18:44.704 via the the parking spaces . So , 18:44.704 --> 18:46.649 should be coming really soon . And 18:46.649 --> 18:48.816 thanks for the question . Okay , We'll 18:48.816 --> 18:51.038 take the next question . Um , let's see 18:51.038 --> 18:52.871 what we got here . Uh , the next 18:52.871 --> 18:54.760 question , When are we fixing the 18:54.760 --> 18:56.927 walking gates across from Heidelberg ? 18:56.927 --> 18:59.093 They're almost always out of order and 18:59.093 --> 19:00.982 this adds miles to people walking 19:00.982 --> 19:03.149 downtown . All right , good question . 19:03.149 --> 19:04.871 Uh , so this is one that we we 19:04.871 --> 19:07.038 periodically have to re address and so 19:07.038 --> 19:09.038 I'm gonna pitch this one over to MR 19:09.038 --> 19:11.038 jones for you . Yes . Another great 19:11.038 --> 19:13.204 question , sir . And one that we we we 19:13.204 --> 19:15.260 received pretty often I can tell you 19:15.260 --> 19:17.316 that the garrison we're working with 19:17.316 --> 19:17.220 our mission partner . Uh , that's 19:17.230 --> 19:19.397 actually working with the contract and 19:19.397 --> 19:21.508 make sure that we're not experiencing 19:21.508 --> 19:23.563 this in the future . We do apologize 19:23.563 --> 19:25.397 for it . So we do ask you as you 19:25.397 --> 19:27.410 continue to see these gates out of 19:27.420 --> 19:29.630 order to continue to let us know . But 19:29.630 --> 19:31.797 we're getting at it , we're just we're 19:31.797 --> 19:33.852 looking for ways to put a little bit 19:33.852 --> 19:36.019 more rigor are in our process and it's 19:36.019 --> 19:38.130 mainly looking over the contractors . 19:38.130 --> 19:40.186 So we're going to get better at that 19:40.186 --> 19:40.090 and we actually continue to send these 19:40.100 --> 19:42.156 these questions and inquiries in and 19:42.156 --> 19:44.750 regarding the gates . Thank you . Okay . 19:44.760 --> 19:46.927 We're gonna take one more question and 19:46.927 --> 19:48.871 then we'll go out to our third and 19:48.871 --> 19:50.910 final um service that we want to 19:50.910 --> 19:53.132 highlight for you guys during this town 19:53.132 --> 19:55.910 hall . All right . Next question is uh , 19:55.920 --> 19:58.470 health related and I believe the 19:58.470 --> 20:00.637 command sergeant majors in the medical 20:00.637 --> 20:02.803 field . So I'm gonna pitch this one to 20:02.803 --> 20:04.790 him . Uh question is um uh there's 20:04.790 --> 20:06.679 questions about behavior , health 20:06.679 --> 20:08.960 staffing , shortages of health 20:08.960 --> 20:11.390 providers and the availability of 20:11.390 --> 20:13.557 prescription . So sorry major , we can 20:13.557 --> 20:15.612 tell us about that . I know that's a 20:15.612 --> 20:18.080 great question sir . I know personally 20:18.080 --> 20:20.100 we've been working with the medical 20:20.100 --> 20:21.989 readiness command europe and also 20:21.989 --> 20:24.950 locally our health clinic here and 20:24.950 --> 20:27.020 their leadership team on identifying 20:27.020 --> 20:29.530 what that growth in our community looks 20:29.530 --> 20:31.586 like so that we have the appropriate 20:31.586 --> 20:33.641 amount of health care workers within 20:33.641 --> 20:35.760 the clinic . I know everybody knows 20:35.760 --> 20:38.710 that we've had Over the last 12 to 18 20:38.710 --> 20:40.932 months , some pretty significant growth 20:40.932 --> 20:43.154 as far as organizations moving into our 20:43.154 --> 20:45.210 community and also a lot of visitors 20:45.210 --> 20:47.266 that have really put a strain on our 20:47.266 --> 20:49.377 medical service providers . But we've 20:49.377 --> 20:50.932 taken a look at that we are 20:50.932 --> 20:53.043 communicating with their team um , so 20:53.043 --> 20:55.099 that we can get additional support . 20:55.130 --> 20:57.352 Yeah , I know that's great . Thanks for 20:57.352 --> 20:59.408 pointing that out . You know , we we 20:59.408 --> 21:01.660 talked about last town hall um , a few 21:01.660 --> 21:04.830 years back , 26,000 going up to 21:04.840 --> 21:07.330 18,000 those support in the community . 21:07.330 --> 21:09.552 So we'll continue to work not only here 21:09.552 --> 21:11.386 in the garrison but with all our 21:11.386 --> 21:13.497 support partners , uh , you know , to 21:13.497 --> 21:15.608 include the commissary Dodea and then 21:15.608 --> 21:17.441 also , you know , uh the medical 21:17.441 --> 21:19.219 command to make sure we get the 21:19.219 --> 21:21.441 services that we need for that growth . 21:21.441 --> 21:23.497 Okay , I'm gonna take you now out to 21:23.497 --> 21:25.719 our our third and final service that we 21:25.719 --> 21:27.941 want to highlight for you . And so what 21:27.941 --> 21:30.163 we're gonna do is we're gonna go out to 21:30.163 --> 21:32.219 the D . P . W . The customer service 21:32.219 --> 21:34.219 center . So this is the center that 21:34.219 --> 21:36.441 handles all of our work orders until mr 21:36.441 --> 21:38.663 jones had a good chance to go out there 21:38.663 --> 21:38.640 and talk to those folks . So , uh , out 21:38.640 --> 21:42.390 to the service center . Hey , hey , how 21:42.390 --> 21:45.140 you doing ? Good to see you . Mr How 21:45.140 --> 21:47.580 you doing ? Good to see you . Hey , I 21:47.580 --> 21:49.636 guess you guys are wondering why I'm 21:49.636 --> 21:51.802 here today ? Well as I do every friday 21:51.802 --> 21:53.858 I go out and check on services and I 21:53.858 --> 21:55.969 decided today to come to the customer 21:55.969 --> 21:58.136 service center . Why ? Because there's 21:58.136 --> 21:58.000 been a lot of questions in our 21:58.000 --> 22:01.900 community about systems , processes and 22:01.900 --> 22:04.011 I figured it'd be good for me to come 22:04.011 --> 22:05.956 here myself so I can gain a better 22:05.956 --> 22:08.178 understanding and appreciation for what 22:08.178 --> 22:10.400 you guys do . So could you tell me what 22:10.400 --> 22:12.456 you do here ? Well sir , this is the 22:12.456 --> 22:14.733 customer service center for the DB . W . 22:14.733 --> 22:16.789 This is where we process the GMOs or 22:16.789 --> 22:18.511 demand maintenance orders that 22:18.511 --> 22:20.620 customers submit through Armagh an 22:20.630 --> 22:23.130 armor armor . I've heard that word 22:23.130 --> 22:25.530 before actually . Can you tell me a 22:25.530 --> 22:27.641 little bit about armor . Can you guys 22:27.641 --> 22:29.760 tell me what armor armor is the army 22:29.760 --> 22:32.640 maintenance application last year ? The 22:32.640 --> 22:34.760 army mandated that we go to this new 22:34.760 --> 22:38.500 system to take in customer request for 22:38.510 --> 22:42.060 maintenance repair of army . Army 22:42.060 --> 22:45.950 owns equipment and um property 22:45.960 --> 22:48.620 on the installation . So we had to go 22:48.620 --> 22:51.590 to this new system because it feeds 22:51.600 --> 22:55.330 into the army um system of records 22:55.340 --> 22:57.760 which collects information like man 22:57.760 --> 22:59.950 hours um and other budgeting 22:59.950 --> 23:02.172 information that the army needs to keep 23:02.172 --> 23:04.117 track of . So this I don't mean to 23:04.117 --> 23:06.339 catch up . So this is not just a visa , 23:06.339 --> 23:08.450 pardon ? Is this everywhere ? This is 23:08.450 --> 23:11.140 all across , this is not just a proper 23:11.140 --> 23:13.160 thing . Okay so all the routine 23:13.160 --> 23:15.160 maintenance orders supposed to come 23:15.160 --> 23:17.271 through armor . Okay army maintenance 23:17.271 --> 23:19.370 dot com . Most most of our service 23:19.370 --> 23:21.481 orders are supposed to be put in that 23:21.481 --> 23:23.703 way and it is put in that way . Okay we 23:23.703 --> 23:27.590 have our staff here 1.5 staff straw 1.5 23:27.590 --> 23:29.701 staff . I thought you had more people 23:29.701 --> 23:31.812 here than 1.5 . So we're not on a 911 23:31.812 --> 23:34.034 call center . So I can't call it like I 23:34.034 --> 23:36.201 used to . And you have a lot of people 23:36.201 --> 23:38.534 here and I can put in the service order , 23:38.534 --> 23:37.900 they come up to my residence or 23:37.900 --> 23:39.622 anything . So it's it's really 23:39.622 --> 23:41.789 important that we keep the phone lines 23:41.789 --> 23:44.130 open for emergencies . So putting it 23:44.130 --> 23:47.180 into Arma allows our people to continue 23:47.180 --> 23:49.320 working and about the time that one 23:49.320 --> 23:51.153 phone call would take , they can 23:51.153 --> 23:55.150 process five Arma cases if all of 23:55.150 --> 23:57.520 the proper information is in is putting 23:57.520 --> 23:59.742 my arm from the customers . So we still 23:59.742 --> 24:02.000 take in the traditional calls okay . 24:02.010 --> 24:03.788 But it has to be an emergency . 24:03.788 --> 24:06.010 Sometimes we have emergencies coming as 24:06.010 --> 24:08.760 walk ins . And so that again that frees 24:08.760 --> 24:11.050 up the phone lines so that they could 24:11.050 --> 24:13.540 start putting in the army request um as 24:13.540 --> 24:15.651 we go to after hours , that's usually 24:15.651 --> 24:18.100 after 1600 . And of course on weekends 24:18.110 --> 24:21.260 you call 548 help , 548 help 24:21.450 --> 24:25.020 help . And then that call after 1600 24:25.020 --> 24:26.964 would go automatically to the fire 24:26.964 --> 24:29.076 department from the fire department . 24:29.076 --> 24:31.187 They will go to our maintenance teams 24:31.187 --> 24:33.409 and they would answer your calls okay . 24:33.409 --> 24:35.576 And it's important to know if for some 24:35.576 --> 24:37.464 reason the five great help number 24:37.464 --> 24:39.520 doesn't function correctly once in a 24:39.520 --> 24:41.409 while with the that type of stuff 24:41.409 --> 24:43.880 there's a malfunction . It doesn't mean 24:44.580 --> 24:47.550 that I don't fully understand . Um but 24:47.550 --> 24:49.990 whenever it happens um and if someone 24:49.990 --> 24:52.212 can't reach five or eight help but they 24:52.212 --> 24:54.323 can call the fire department directly 24:54.323 --> 24:56.546 and still get those on call maintenance 24:56.546 --> 24:56.500 people okay . You know this is this 24:56.500 --> 24:58.556 information is very very good , very 24:58.556 --> 25:00.722 transparent . In fact I live in Newman 25:00.722 --> 25:02.833 Village . You guys know that I've had 25:02.833 --> 25:04.722 my neighbors approach me and they 25:04.722 --> 25:06.778 actually say I can't get work orders 25:06.778 --> 25:08.722 done like I did in the past I keep 25:08.722 --> 25:10.889 hearing about this system . So this is 25:10.889 --> 25:12.889 helping us educate the community as 25:12.889 --> 25:14.778 well as be transparent and that's 25:14.778 --> 25:17.000 something that we really need to do and 25:17.000 --> 25:18.944 I feel good now because even I can 25:18.944 --> 25:20.889 explain what the system is and how 25:20.889 --> 25:23.000 important it is and what you can even 25:23.000 --> 25:22.870 how you can get an emergency work or to 25:22.870 --> 25:25.800 put in as well . So I am curious though . 25:25.810 --> 25:28.920 I mean you're the D . P . W . And as 25:28.920 --> 25:31.031 everyone is tracking we have a lot of 25:31.031 --> 25:32.840 growth going on in the V's body 25:32.840 --> 25:34.507 community . I mean we see the 25:34.507 --> 25:36.729 additional soldiers , we see additional 25:36.729 --> 25:39.210 um folks walking around our community 25:39.220 --> 25:41.276 and the growth is gonna continue for 25:41.276 --> 25:43.442 some time . Um Could you talk a little 25:43.442 --> 25:45.609 bit what you guys are doing to support 25:45.609 --> 25:47.609 the growth and how that's impacting 25:47.609 --> 25:50.290 your operations . So as far as growth 25:50.290 --> 25:52.346 goes , everybody everybody knows you 25:52.346 --> 25:54.610 know sir that this bond keeps scoring 25:54.620 --> 25:57.650 our staff stays the same and so we have 25:57.660 --> 25:59.940 the same maintenance shops as we did 25:59.940 --> 26:02.500 before . Um We're almost doubling in 26:02.500 --> 26:05.780 size now as far as growth . So the 26:05.780 --> 26:08.002 things that we used to do we used to be 26:08.002 --> 26:10.058 able to schedule in one week we just 26:10.058 --> 26:12.224 ask customers to be patient keep using 26:12.224 --> 26:14.391 armor . It might take 2 to 4 weeks but 26:14.391 --> 26:16.169 we're gonna get to your routine 26:16.169 --> 26:17.947 maintenance calls of course the 26:17.947 --> 26:20.058 emergencies we're gonna try to get to 26:20.058 --> 26:22.169 right away . Okay so mr sarah I heard 26:22.169 --> 26:23.891 you say normal maintenance and 26:23.891 --> 26:26.250 emergency maintenance can you kind of 26:26.780 --> 26:30.050 differential rate between the two . So 26:30.060 --> 26:33.600 an emergency would be an immediate um I 26:33.600 --> 26:36.350 needed impact to health flight for 26:36.350 --> 26:38.830 safety of the residents or it could be 26:38.830 --> 26:40.608 something that's going to cause 26:40.608 --> 26:42.719 immediate damage to our real property 26:42.719 --> 26:44.830 and that's that's the emergencies and 26:44.830 --> 26:46.886 you guys are residents . So you guys 26:46.886 --> 26:48.997 have have examples of , for example , 26:48.997 --> 26:50.997 sir , I live in the village too and 26:50.997 --> 26:53.100 just last week I had a dripping pipe 26:53.120 --> 26:55.350 that is not an emergency because it's a 26:55.590 --> 26:57.757 that I can catch with just a container 26:57.757 --> 26:59.979 underneath . So I went into my customer 26:59.979 --> 27:03.080 account for Armagh and submitted that . 27:03.090 --> 27:06.100 However , if that had been a busted 27:06.100 --> 27:08.267 pipe that could have caused flooding , 27:08.267 --> 27:11.450 which therefore could cause damage to 27:11.450 --> 27:13.506 our government property , that would 27:13.506 --> 27:15.339 have been an emergency for me to 27:15.339 --> 27:17.339 contact the customer service center 27:17.339 --> 27:19.339 immediately that day . And we would 27:19.339 --> 27:21.394 immediately send our , if it's after 27:21.394 --> 27:23.450 hours we send our plumbers out there 27:23.450 --> 27:23.270 and they will actually at least 27:23.270 --> 27:25.492 security and then maybe come back later 27:25.492 --> 27:27.659 to the total fixes . Okay , so this is 27:27.659 --> 27:29.881 very very good information like again I 27:29.881 --> 27:32.220 said that I said before , I'm I'm I 27:32.220 --> 27:34.160 feel more educated in which I can 27:34.160 --> 27:36.300 articulate this and I hope , I don't 27:36.300 --> 27:38.450 hope I actually know that by putting 27:38.450 --> 27:40.172 this information out , it will 27:40.172 --> 27:42.550 absolutely benefit our customers , 27:42.560 --> 27:44.671 especially during the growth period . 27:44.680 --> 27:46.791 Is anything else you guys want to add 27:46.791 --> 27:49.440 uh or talk about while we have the 27:49.440 --> 27:51.607 audience while we have the floor about 27:51.607 --> 27:54.440 DPW at this time , we'll more about 27:54.440 --> 27:57.080 armor because it is , we are in the 27:57.080 --> 27:59.080 emphasis stage . We're growing with 27:59.080 --> 28:01.302 armor as a customer grows with it . And 28:01.302 --> 28:03.469 and Angela can explain some of that as 28:03.469 --> 28:05.358 well . Right ? So Armagh has been 28:05.358 --> 28:07.580 admittedly a challenge not just for our 28:07.580 --> 28:09.580 customers to adjust , but for us to 28:09.580 --> 28:11.802 it's actually more user friendly on the 28:11.802 --> 28:14.024 customer side . You know ? Again , I've 28:14.024 --> 28:16.247 got both the customer and DPW account . 28:16.247 --> 28:19.230 So I have played with both ends as we , 28:19.620 --> 28:21.676 you know , we received training were 28:21.676 --> 28:23.787 mandated to do it a certain way as we 28:23.787 --> 28:26.210 have learned about this system . We're 28:26.210 --> 28:28.377 doing what we can to adjust to make it 28:28.377 --> 28:30.710 better for this community . For example . 28:30.710 --> 28:33.600 Um Initially it was that they wanted us 28:33.600 --> 28:35.711 to schedule Arma appointments through 28:35.711 --> 28:37.878 the messaging system and we have found 28:37.878 --> 28:40.260 that our customers want that 28:40.270 --> 28:44.200 interaction . So what we do now is our 28:44.210 --> 28:46.321 customer service representatives such 28:46.321 --> 28:48.770 as Patricia or martina . Yes . Uh 28:48.960 --> 28:51.182 Patricia's part time . So we've got 1.5 28:51.182 --> 28:54.320 people here . Yes , not to . Um 28:54.330 --> 28:56.470 but anyway , they will , when they 28:56.470 --> 28:58.470 process your arm a case , they will 28:58.470 --> 29:00.248 actually reach out and call the 29:00.248 --> 29:02.303 customers . So it's really important 29:02.303 --> 29:04.526 that customers make sure that they have 29:04.526 --> 29:06.748 a phone number that they can be reached 29:06.748 --> 29:08.748 at during the duty day because they 29:08.748 --> 29:10.970 only work during the duty day . So , so 29:10.970 --> 29:13.026 if the if a soldier who works in the 29:13.026 --> 29:16.860 MCC if his or her phone number is the 29:16.860 --> 29:20.290 one listed as a con contact . We can't 29:20.290 --> 29:22.512 reach them in the duty day because they 29:22.512 --> 29:24.734 can't have their cellphones . So that's 29:24.734 --> 29:26.957 probably the best thing that a customer 29:26.957 --> 29:29.123 can do to help us process cases faster 29:29.190 --> 29:31.340 provide that of course the right 29:31.340 --> 29:33.507 contact number . Okay . We need a good 29:33.507 --> 29:35.920 location , not just your building , not 29:35.920 --> 29:37.753 just a street name but also your 29:37.753 --> 29:39.976 apartment number . Okay . And of course 29:39.976 --> 29:42.087 we need a detailed description and if 29:42.087 --> 29:44.087 you can put that with pictures that 29:44.087 --> 29:46.198 that's the beauty of Armagh that even 29:46.198 --> 29:48.253 helps us even better that way we can 29:48.253 --> 29:51.660 service . And one last thing to add a 29:51.660 --> 29:55.120 lot of a lot of people um Of course 29:55.120 --> 29:57.287 they want whenever they need something 29:57.287 --> 29:59.509 they want to put it in right away . And 29:59.509 --> 30:02.230 if you are a customer who does not have 30:02.230 --> 30:04.960 an army dot mil accounts , then it may 30:04.960 --> 30:07.830 take a couple of days because so when I 30:07.830 --> 30:10.870 initially started my customer account , 30:10.880 --> 30:13.470 I had to put in my civilian number 30:13.480 --> 30:15.480 because I can't use my army dot mil 30:15.480 --> 30:18.020 account and my civilian accounts for 30:18.030 --> 30:20.141 for two different types of accounts . 30:20.141 --> 30:22.030 But I had to put in my sponsor my 30:22.030 --> 30:24.490 husband's email and have him approve 30:24.490 --> 30:26.434 that . So it took a couple of days 30:26.434 --> 30:28.601 before you got to that and went in and 30:28.601 --> 30:30.768 approved it . And it's really a simple 30:30.768 --> 30:30.730 process . It's just a matter of if 30:30.730 --> 30:32.952 you're trying to put something in right 30:32.952 --> 30:35.174 away , you don't have that access right 30:35.174 --> 30:37.397 away . So I suggest that as soon as you 30:37.397 --> 30:39.397 get here , as soon as you move into 30:39.397 --> 30:42.050 housing or if you are a an employee on 30:42.050 --> 30:45.260 post because you put you use Arma for 30:45.270 --> 30:47.260 your office maintenance as well to 30:47.260 --> 30:49.470 immediately start that account process 30:49.470 --> 30:51.692 to set up . So it's there when you have 30:51.692 --> 30:53.803 it . And we're obviously learning all 30:53.803 --> 30:55.692 these by trial and error if we're 30:55.692 --> 30:57.914 customers and the service providers and 30:57.914 --> 30:59.840 as we learn we're developing more 30:59.850 --> 31:02.072 information packets . So to say we want 31:02.072 --> 31:04.072 to put on the garrison website , we 31:04.072 --> 31:06.890 want to put like a feedback thing on 31:06.900 --> 31:09.178 facebook . We wanted to create trifles . 31:09.178 --> 31:11.178 So as we develop these things as we 31:11.178 --> 31:14.180 learn more we're gonna help you folks 31:14.180 --> 31:16.291 as the customers learn more as well . 31:16.291 --> 31:19.030 Hey I really appreciate your time today , 31:19.040 --> 31:21.040 I really appreciate the educational 31:21.040 --> 31:23.630 input . Again this is very helpful for 31:23.630 --> 31:26.140 me personally as a deputy of the 31:26.150 --> 31:28.420 installation but more importantly I 31:28.420 --> 31:30.253 know this is really good for our 31:30.253 --> 31:32.420 customers . I want to personally thank 31:32.420 --> 31:34.253 you guys for what you do for our 31:34.253 --> 31:36.476 community each and every day of keeping 31:36.476 --> 31:38.642 us safe , giving us infrastructure and 31:38.642 --> 31:40.753 taking care of work orders . So thank 31:40.753 --> 31:43.340 you . I appreciate it . Thank you . Get 31:43.340 --> 31:46.610 back to work . All right alright and 31:46.610 --> 31:48.666 we're back from the service center . 31:48.666 --> 31:50.832 Lots of lots of good work that goes on 31:50.832 --> 31:53.054 out there . Hats off to the D . P . W . 31:53.054 --> 31:54.888 Team . Uh a lot of stuff they're 31:54.888 --> 31:57.054 working through and they're continuing 31:57.054 --> 31:59.166 to provide the best support that they 31:59.166 --> 32:01.110 can . Okay I'm gonna go now to our 32:01.110 --> 32:03.810 final question . Uh will there ever be 32:03.810 --> 32:07.550 a true town hall again ? Uh choosing 32:07.550 --> 32:09.272 which questions to answer in a 32:09.272 --> 32:11.439 prerecorded event isn't really much of 32:11.439 --> 32:13.494 a town hall . Alright , so I'll take 32:13.494 --> 32:15.494 that when we we talked a little bit 32:15.494 --> 32:17.661 about this during the last town hall . 32:17.661 --> 32:20.330 So a couple of things um yes , uh we 32:20.330 --> 32:22.600 will have another town hall where we 32:22.600 --> 32:25.090 will do it live a couple of things to 32:25.090 --> 32:27.680 remember . So um what I pinned the 32:27.690 --> 32:29.634 garrison here about quite a bit is 32:29.634 --> 32:31.710 what's different and so what's 32:31.710 --> 32:33.932 different over the last couple of years 32:33.932 --> 32:36.110 is coming out of covid and then right 32:36.110 --> 32:38.277 now putting a lot of contingency ops . 32:38.277 --> 32:40.277 So , you know , also mentioned last 32:40.277 --> 32:42.332 time was stationed here before . And 32:42.332 --> 32:44.443 where do we do town halls before ? We 32:44.443 --> 32:46.666 did it in the Tony bass movie theater . 32:46.666 --> 32:48.832 I'm sorry that the theater right now , 32:48.832 --> 32:50.721 that's being used for contingency 32:50.721 --> 32:52.666 operations . So that leaves us the 32:52.666 --> 32:54.832 ionosphere . And so that's another one 32:54.832 --> 32:56.943 where we have to be very careful when 32:56.943 --> 32:59.110 we would go and use that space because 32:59.110 --> 33:01.166 we don't want to interrupt the , the 33:01.166 --> 33:03.388 movies that are being shown . But yes , 33:03.388 --> 33:05.554 we will do another town hall live . We 33:05.554 --> 33:08.370 will not um uh preclude questions from 33:08.370 --> 33:10.537 coming in beforehand . What we want to 33:10.537 --> 33:12.703 do . Uh Like I mentioned in the in the 33:12.703 --> 33:14.537 last town hall , we want to hear 33:14.537 --> 33:16.648 everybody's voice and so we can't fit 33:16.648 --> 33:18.990 everyone in the theater . Um We also 33:18.990 --> 33:20.768 don't want those people who are 33:20.768 --> 33:22.934 uncomfortable with asking questions in 33:22.934 --> 33:25.101 public to not hear their voice . Uh So 33:25.101 --> 33:27.268 we'll continue to take those questions 33:27.268 --> 33:29.434 beforehand and they will always answer 33:29.434 --> 33:31.546 all the questions whenever we get via 33:31.546 --> 33:33.490 our Garrison page and then also on 33:33.490 --> 33:35.657 facebook . Okay , So that was the last 33:35.657 --> 33:37.657 question . We're gonna go ahead and 33:37.657 --> 33:39.712 close out now . Uh want to close out 33:39.712 --> 33:41.934 with talking about what's next . So our 33:41.934 --> 33:43.990 next down hall will be uh two months 33:43.990 --> 33:46.101 from now to be into the new year . Uh 33:46.101 --> 33:48.157 What we'll do is we'll talk a little 33:48.157 --> 33:50.212 bit more about housing . Uh and then 33:50.212 --> 33:52.323 we'll also talk about master planning 33:52.323 --> 33:54.323 for the installation . So what does 33:54.323 --> 33:56.379 that mean ? That means ? What is the 33:56.379 --> 33:58.268 long term plan ? What's the grand 33:58.268 --> 34:00.379 vision uh for the installation ? So , 34:00.379 --> 34:02.434 we'll address lots of things . We'll 34:02.434 --> 34:04.490 talk about traffic and public safety 34:04.490 --> 34:06.601 again . We'll talk about construction 34:06.601 --> 34:08.768 that's going on . We'll talk about the 34:08.768 --> 34:10.712 growth and what that means for the 34:10.712 --> 34:12.820 community , uh the schools , the 34:12.820 --> 34:14.987 commissary or what have you . And then 34:14.987 --> 34:16.987 the last thing we'll we'll probably 34:16.987 --> 34:18.542 touch on quite a bit is our 34:18.542 --> 34:20.487 reallocation plan for housing . So 34:20.487 --> 34:22.730 trying to kind of write locate right 34:22.730 --> 34:25.360 size our housing uh in light of the 34:25.360 --> 34:27.582 growth that we've got ? All right . And 34:27.582 --> 34:29.693 so that's all that for this town hall 34:29.693 --> 34:31.980 uh want to on behalf of the Commander 34:32.060 --> 34:34.171 of the Garrison . Wish everyone happy 34:34.171 --> 34:36.880 holidays and a happy new Year and stay 34:36.880 --> 34:39.230 safe . Be vigilant and have fun .