WEBVTT 00:09.140 --> 00:10.862 we were looking at how we were 00:10.862 --> 00:14.300 supporting our troops with traditional 00:14.300 --> 00:17.140 feeding in what we call defects , uh 00:17.150 --> 00:20.550 the the mess halls , if you would . Um 00:20.560 --> 00:23.060 and at that time , believe it or not , 00:23.070 --> 00:26.730 back in uh back in the eighties , we 00:26.730 --> 00:28.730 were basically following a business 00:28.730 --> 00:32.570 model that had been um put in place for 00:32.580 --> 00:35.160 over a century , which was buying 00:35.160 --> 00:37.810 product and sending it to a warehouse . 00:37.820 --> 00:41.010 So we would buy bulk coffee , we would 00:41.010 --> 00:44.050 buy bulk sugar , send it to the 00:44.050 --> 00:45.994 warehouse , and then the warehouse 00:45.994 --> 00:48.040 would break it down and send those 00:48.040 --> 00:51.660 products to the defects worldwide . 00:51.840 --> 00:54.920 So the the inventory model and so forth , 00:54.920 --> 00:57.550 was really something that just we kept 00:57.550 --> 00:59.880 doing because that's how we had 00:59.880 --> 01:01.936 supported the troops for many , many 01:01.936 --> 01:03.769 years , including up and through 01:03.769 --> 01:07.690 Vietnam . Um So one of the things that 01:07.700 --> 01:10.650 uh we looked at in those early days 01:10.660 --> 01:13.790 were with mr molino and made if 01:13.790 --> 01:16.020 incentives and people like keith ford 01:16.020 --> 01:18.242 and Evette burke and so forth . We were 01:18.242 --> 01:21.300 all about the same age . Uh and we got 01:21.310 --> 01:23.900 we got looking at how the commercial 01:23.900 --> 01:27.730 sector provided product . So then 01:27.740 --> 01:29.970 we learned and evolved into the 01:29.970 --> 01:32.690 subsistence prime vendor . Now he had 01:32.700 --> 01:35.040 uh May was upstairs working on medical 01:35.040 --> 01:37.262 prime vendor , I was downstairs working 01:37.262 --> 01:39.318 on subsistence prime vendor and that 01:39.318 --> 01:42.760 was the start of the the re engineering 01:42.940 --> 01:45.220 of the business processes that we up 01:45.220 --> 01:47.550 until this day , we continue with many , 01:47.550 --> 01:49.970 many generations each time trying to 01:49.970 --> 01:52.840 continuously improve the product and 01:52.840 --> 01:55.210 solution for the war fighters . At 01:55.210 --> 01:57.360 first , in some situations , some 01:57.360 --> 02:00.470 employees felt threatened um because 02:00.470 --> 02:02.940 the skills necessary to do prime vendor 02:02.940 --> 02:05.450 contracting were all knew , we were 02:05.450 --> 02:07.370 moving out from a transactional 02:07.370 --> 02:09.730 environment to one where we were trying 02:09.730 --> 02:13.180 to maximize the buying leverage of of 02:13.180 --> 02:15.910 the agency . Uh So we had to do a lot 02:15.920 --> 02:18.390 of training , we had to do a lot of 02:18.390 --> 02:22.160 changing of peoples , uh , positions 02:22.170 --> 02:24.337 where we didn't need as many inventory 02:24.337 --> 02:26.559 managers because we weren't keeping the 02:26.559 --> 02:28.614 stock levels that we had before . It 02:28.614 --> 02:31.170 was a challenge to the workforce , but , 02:31.180 --> 02:33.347 and and it was also a big challenge to 02:33.347 --> 02:35.550 our customers because for customers 02:35.940 --> 02:38.740 were familiar with going through a 02:38.740 --> 02:41.270 warehouse . Okay , let's say a 02:41.270 --> 02:43.437 warehouse or two , there's probably 10 02:43.437 --> 02:45.820 or 15 at Fort Bragg and being able to 02:45.820 --> 02:48.130 see and touch the product . And that 02:48.130 --> 02:51.090 gave them the assurance that there is 02:51.090 --> 02:53.034 going to be chow in the morning or 02:53.034 --> 02:55.310 dinner so forth . We were now asking 02:55.320 --> 02:58.950 trust us , trust us to deliver on time 02:58.960 --> 03:01.390 several times a week , uh , and it's 03:01.390 --> 03:03.557 gonna be fresher product . We're going 03:03.557 --> 03:05.557 to get better prices and you'll get 03:05.557 --> 03:07.557 more variety because we changed the 03:07.557 --> 03:09.668 menus and we started to look and work 03:09.668 --> 03:12.070 with companies like Cisco , Us Foods 03:12.070 --> 03:14.181 and those other big distributors that 03:14.181 --> 03:16.292 you probably are familiar with on the 03:16.292 --> 03:19.670 highway . Um , So , so that was a 03:19.680 --> 03:20.860 culture change . 03:25.240 --> 03:25.440 Yeah .