WEBVTT

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in the Air Force and the other branches

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of the service is , um , some basis had

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some major problems with their

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privatized housing partners , and the

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residents did not feel like they were

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being heard or that their issues and

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concerns were not being taken care of .

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And from that , Congress mandated that

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the resident advocate position be

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created for the privatized housing

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residents , um , to give another level

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of help or assistance when the resident

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did not feel like they were being her .

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Taken seriously , whatever the case may

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be for them , if a resident has a

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problem with their home , they should

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take it to that property management

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company from there . If they're not

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getting satisfaction with whoever

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they're talking Thio , they should ask

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to speak to the community manager of

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the community director . After that ,

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if they don't feel like they're getting

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anywhere , they're not being heard .

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They don't like what the outcome is

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thin . They could go to the military

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housing office or the MH Oh , and from

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there , if they still are not feeling

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satisfied , then that's where the

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resident advocate would come in and the

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resident advocate works directly for

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the wing . I report directly to Colonel

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Condi . So if anybody came to me with a

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concern , the next level that I go to

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is Colonel Condi Colonel Walls so that

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they are aware that they do have a

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resident or one of their military

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members who is not satisfied in

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response is that they have been getting

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and taking care of their concerns .

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It's another level of assistance for

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the housing resident . If they do have

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any problems , I want them to realize

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that there is someone else that can

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listen to them and hear their concerns .