WEBVTT

00:00.000 --> 00:02.533
(gentle music)

00:02.533 --> 00:05.851
- With the new controller
services portal CSP,

00:05.851 --> 00:07.900
you won't need to visit the finance office

00:07.900 --> 00:09.330
to solve your problems.

00:09.330 --> 00:12.300
The CSP is a new Air
Force wide virtual process

00:12.300 --> 00:14.680
that allows you to submit
and track your inquiries

00:14.680 --> 00:17.060
and requests related
to the finance office.

00:17.060 --> 00:19.200
For example, issues regarding BAS

00:19.200 --> 00:22.047
and BAH are commonly
handled through this system.

00:22.047 --> 00:24.730
When you first log into the CSP,

00:24.730 --> 00:26.624
please make sure your profile
information is correct.

00:26.624 --> 00:28.550
To include your pass code.

00:28.550 --> 00:30.680
This code will determine
what comptroller Squadron

00:30.680 --> 00:32.320
your request is routed to.

00:32.320 --> 00:34.570
If you do not select the
90th comptroller Squadron

00:34.570 --> 00:36.320
within the pass code field,

00:36.320 --> 00:38.340
you will not receive your request.

00:38.340 --> 00:39.810
When you have your profile setup,

00:39.810 --> 00:41.530
you are ready to submit an inquiry.

00:41.530 --> 00:43.750
Simply select Create an inquiry at the top

00:43.750 --> 00:45.870
of the page and fill out
the required information

00:45.870 --> 00:47.210
when prompted.

00:47.210 --> 00:49.700
Type out your concerns with
as much detail as possible

00:49.700 --> 00:51.560
and submit any backup documentation

00:51.560 --> 00:53.210
that supports your request.

00:53.210 --> 00:55.150
This system is safe for PII.

00:55.150 --> 00:57.740
So sensitive information
is okay to be uploaded

00:57.740 --> 00:59.490
on these supporting documents.

00:59.490 --> 01:00.960
Once you have submitted your request,

01:00.960 --> 01:03.230
you can track the
individual who's working it.

01:03.230 --> 01:04.759
You can also track the
status of the inquiry

01:04.759 --> 01:07.330
as it evolves from submitted to assigned

01:07.330 --> 01:08.163
to the result.

01:08.163 --> 01:11.040
Throughout the process of
your inquiry being resolved,

01:11.040 --> 01:12.580
technicians will be able to communicate

01:12.580 --> 01:14.520
with you through discussion
tabs at the bottom

01:14.520 --> 01:16.761
of your inquiry page and follow up request

01:16.761 --> 01:19.200
from your technician
will be present there.

01:19.200 --> 01:21.230
If you encounter issues with your browser

01:21.230 --> 01:22.483
and CSP functionality.

01:22.483 --> 01:26.080
Please remember to use Google
Chrome or similar web browser.

01:26.080 --> 01:28.700
The system is aimed at improving
efficiency when it comes

01:28.700 --> 01:32.500
to solving your issues and
concerns with financial matters.

01:32.500 --> 01:33.680
We help you take advantage of

01:33.680 --> 01:35.370
the comptroller services portal

01:35.370 --> 01:37.290
and are here waiting
to assist you with any

01:37.290 --> 01:39.245
and all financial request.

01:39.245 --> 01:41.816
(upbeat music)