WEBVTT

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Okay , I'm going to kick it off . Good

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afternoon . Thank you all for joining

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us Time , Chuck . Pressure with OSD .

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Public affairs . Of course , we have

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started with a few administrative

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announcements , many of which you've

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heard before , But I'll go over the

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many way today . Session is on the

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record for attribution . We'll be

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recording the session and provide a

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transcript at some point down the road .

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Uh , and we have this schedule for 30

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minutes prior to asking a question . I

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ask that you please state your name and

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organisation and , uh , try to limit

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yourself to one question one follow up

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and we'll try to get everybody in a zoo .

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Best we can . I won't go over the

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reminder about not using your

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speakerphone or not , and to also use

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your mute button . And with that , I

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will now go into the introductions . I

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would like to introduce the United

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States Transportation Command officials

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who have joined us on the phone from

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Transcom headquarters at Scott Air Base

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in Illinois . Each of them will provide

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a few opening comments . And so first

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up is Mr Rick Marchese , director of

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the Defense Personal Property Program ,

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also known as D P . Three and Good

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afternoon , sir . A good

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afternoon . First , all the reporters

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on the line . Thanks for your time

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today . I appreciate the opportunity to

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share what we're doing , not only to

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protect the force of this summer , but

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also to improve the relocation

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experience for duty families . And I

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look forward to taking your questions .

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Secretary Esper brief yesterday .

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Beauty leaders have determined that

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some service members and families we'll

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proceed with permanent change of

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station moves under exceptions to the

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Cove in 19 Stop Movement order . While

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US Transcom doesn't play a role in

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deciding which personnel move , we are

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responsible for the program that moves

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their personal property between duty

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assignments once they've received

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direction to move . In an effort to

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protect the force and deliver a safe

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moving experience to beauty families ,

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Beauty has directed a series of health

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protection measures for personal moving

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during the Stop Movement period . I

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wanted to take a few minutes of my my

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opening comments toe walk through this

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plan because the relocation process is

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intrusive , with moving personnel

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working inside homes along beauty

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personnel in their families . Beauty

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has directed that industry personality

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here to center for disease control

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health protection protocols . Measures

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include wearing face coverings ,

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minimizing the crew size to enable

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social distancing routinely routinely

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cleaning frequently touch surfaces ah ,

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and simply practicing good hand hygiene

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while on the job site . When a moving

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crew arrived at the curb for a pack out

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or delivery moving companies will

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present written verification that

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members of the crew have been screened

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for illness and will be properly

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equipped to adhere to these protocols .

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The two quick points on on this element

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of the plan . The first is that

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families are also responsible for

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complying with CDC protocols and

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insulation guidelines during the

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movement process to protect themselves

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and moving personnel . We've also asked

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beauty personnel that to reschedule

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their moved if they're ill , anyone in

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the resident is ill or if they've been

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directed to self . The second point is

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that industry has been a super partner

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in this . They recognize this is about

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people and are just is interested in

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protecting their own personnel as they

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are duty personnel . We're also working

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hard to ensure duty personnel know

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their decision authority . This is also

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important . Families are empowered to

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decide who enters a residence . They're

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empowered to question moving personnel

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in their adherence to these protocols ,

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and they're empowered to say , stop at

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any point in the process . Families

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aren't comfortable . They should stop

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work and reschedule their move , period .

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And while families are empowered to

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make decisions , they're not alone . A

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beauty representative will contact

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every day of the member during every

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move , in person or virtually to ensure

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protocols are being followed . And if

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something's not right , local

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transportation offices in the

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personnel's chain of command will get

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involved to make it right . Leaders

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across the city or focused on

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protecting the force during the

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relocation relocation process and are

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similar , committed to driving broader

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reform across the personal property

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program . The award of the global

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household goods contract is an

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important milestone of the of a broader

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reform effort and fundamentally

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restructures the odious relationship

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with industry to address longstanding

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pain points duty families have

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highlighted for years . I appreciate

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your time today , and I'm happy to take

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your questions on the top . Okay .

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Thank you , sir . And now we go over to

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Mr Qian Brennan , who is the director

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of acquisition . Good afternoon , sir .

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Good afternoon . I'm going to talk

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today exclusively about global

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household goods . Contract

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after over a year of requirements .

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Development market research ,

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acquisition strategy , development and

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proposal evaluations . US . Transcom

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Acquisition Directorate awarded the

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global household goods contract , also

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known as G H C . On Thursday . 30 April

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American Roll on roll off Carrier Group

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Incorporated , which I'll use the

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shorthand arc of Parsippany , New

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Jersey was competitively awarded GH C ,

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which provides relocation services ,

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including door to door moving services

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for our soldiers , sailors , airmen ,

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Marines , Coast Guard , hman and deal

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these civilians and their families

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during a permanent change of station or

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PCs moves . After evaluating all seven

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competing proposals submitted for GH C

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consideration , US Transcom selected

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Arc because their proposal provided the

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best service for the best value for our

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service members , the OD , civilians

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and their families , beating out all

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other six competing proposals . With

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the award last Thursday of the three

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year based contract valued at

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approximately $7.2 billion ARC has

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begun work on information technology

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integration and the preparations to

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begin the first phase of domestic lose

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in February of 2021 and is set to

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achieve old domestic and international

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execution . Of the approximately

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400,000 lose annually by 2022 .

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The G H C contract is an important

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component of improving service members

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experiences during the relocation

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process and fundamentally restructures

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Jodi's relationship with household

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goods industry in order to improve

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access to and management off quality

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capacity to meet peak demand and enable

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the department to fix the

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accountability and responsibility

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lacking in today's program . I too am

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happy to take any questions about the

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contract award after our opening

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statement . Thank you . Okay . Thank

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you , sir . And lastly , I would like

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to introduce US Air Force Chief Master

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Sergeant Jason France , who is a

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Transcom senior enlisted leader

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Afternoon Chief . Good afternoon . And

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I would also like to say thanks for all

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the reporters on the line for allowing

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us this opportunity to talk about these

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two very important topics specific to

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the award of the global household goods

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contract . This is an absolute win for

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our service members , Department of

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Defense employees and our families .

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This puts us on the right path to

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fixing issues that have plagued the

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Defense personal property program for

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years . I've moved 15 times in my 30

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year career . Nine of those moves with

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the family . I fully understand the

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stresses and frustrations associated

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with military moves , and I'm

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absolutely confident that we will now

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be able to deliver the quality service

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that our people and our families

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deserve going into the future . There

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has been an incredible amount of

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teamwork to get us here from the

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service members of families who shared

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their experiences and recommendations

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with us , the leaders across the

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department , including all of the

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services , who are all committed to

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improving the moving process and taking

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care of our people in our families .

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And that is what this effort has been

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all about from the start , taking care

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of our people and our families . I'm

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also happy to take your questions .

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Thank you . Okay , so with that , we'll

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go straight to the phones . Jeff ,

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you're up first . I thank you . Can you

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say how many families you expect to be

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able to make the PCs moves under the

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exceptions outlined by Deal D . Thank

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you .

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Hey , Jeff , this is written more .

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Thanks for the question . So right now

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there are There are over 30 fans ,

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30,000 families with booking requests

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in the queue who are seeking an

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exceptions policy .

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Thank you and they're all going to move

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this summer . Is that what you're

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saying ? Those are the families who

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have been who have been approved or

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authorised to move on and if conditions

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allow will proceed with their PCs .

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Okay , Uh , we're gonna move on now to

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Karen .

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Hi . Thanks for taking the question .

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Just as a follow up from Jeff Question .

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Are you considering extending moves

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through the end of the year ? Possibly

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because of the situation .

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Hey , Karen , this is Rick March again .

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Absolutely . The 30,000 I mentioned to

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Jeff is what we have in the system .

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Now that's been approved . The services

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personnel communities are working to

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identify their projections for the rest

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of the year , and the demand will be

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significant . So I absolutely

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anticipate moves going well into the

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fall and early winter . I think this

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year that year , the notion of the

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typical peak season a so we know what ?

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Historically .

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Okay , um , in my while to ask another

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question . Or you need to go to the

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next person . Now , go ahead . You go

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followed . Okay . In terms of the

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new contract , how will this do ?

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Program improved the capacity in the

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system and how will it improve the

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quality of moves for service members ?

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Karen . This is Rick Marsh again . So I

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think there's a couple components to

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that . The first is understanding our

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business model . Currently , where it

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is , it is transactional in nature . We

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don't have an enduring contract and

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enduring relationship with any of the

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providers in the program . So first ,

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entering to a multiyear relationships

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provide industry with the confidence

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and rationale to invest in capacity and

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introduced relations with their own

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network to meet our peak demand . The

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second aspect of it is capacity

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management . By centralizing our demand

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planning with a single entity , we will

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be able to prove utilization of

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available capacity in a way we can't do

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under the current model again , where

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we have dozens of dozens of beauty

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offices awarding traffic on a shipment

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by shipment basis with no , again with

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no , with no planning or forecast for

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injuries , toe work off and then lastly

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and most importantly , the

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accountability piece before the Global

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House . Because contract we did not

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have a formal contract with household

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with providers and could not hold them

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accountable in any meaningful way ,

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I think . Okay ,

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moving on will go to Chris and tell us

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who you work for . Chris .

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Chris Anderson . A WPS news . So I'm

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curious about the accountability piece .

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How will that work ? Because I know

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that , um , one of the most difficult

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things about a move . This your

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treasure , things arrived . But maybe

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they don't all arrive . Or maybe they

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are in the same condition that you

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entered as when you pass them . So , um ,

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how will that work ? Because this is

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this has been an issue for a lot of

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families , I think .

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No , this is Rick again . And you're

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exactly right . Claims do the loss and

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damage or the top issue in the current

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program . So there's a couple of pieces

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to that . So the first goes back to the

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business model right on under . Art are

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transactional approach . You know ,

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there is where you have no no rational

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to invest in quality suppliers and

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invest in your network . You can't

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forecast the work that you're gonna

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perform are our current model leads toa

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using day laborers and other folks that

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maybe aren't as well trained . Moving

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professionals should be again by

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centralizing our demand , we're sending

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a very clear signal to industry of what

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our demand is . You know what they can

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expect to move , and they can hire and

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invest in . You're very highly highly

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trained employees to come into service

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number homes to handle there , uh ,

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handle their pack out or delivery . On

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the accountability side , we have our

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we have a global network today of

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personal property offices , over 300

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personal property offices of the

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insulation insulation office level on

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another 42 shipping offices around the

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globe who were all going to be through

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Mr Brennan's office . On the

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acquisition side , you're formally

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appointed contracting officers and

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quality assurance evaluate . We're

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gonna be working off centralized

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quality assurance of Annan's plan to

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ensure we have accurate , rigorous

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oversight over the contract . And then

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when it comes here for the family ,

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when an issue does arrive your most . I

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would say most of your most of the

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issues that we have in the current

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program revolve around communication .

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So we're gonna be able to bring tools

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to the table that we simply can't

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deliver today . Under the current

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program , um , to be able to put

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families in touch with representatives

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from industry faster to make the claims

14:03.610 --> 14:06.850
process much cleaner . Much simpler on

14:06.850 --> 14:09.080
for them to have it settled in to be to

14:09.080 --> 14:12.280
be made whole , to be made whole much

14:12.280 --> 14:13.891
faster than they are today .

14:17.540 --> 14:19.318
Okay , Chris , have follow up .

14:22.740 --> 14:24.670
So I'm wondering about the claims

14:24.680 --> 14:26.569
claims process . Could you talk a

14:26.569 --> 14:28.624
little bit more about that ? Um , in

14:28.624 --> 14:30.700
the cleaner and faster . This means

14:30.710 --> 14:34.680
that , um , folks will have ahead

14:34.680 --> 14:37.740
of time , understand how to access and

14:37.750 --> 14:40.730
use the communication system for that

14:40.740 --> 14:42.250
purpose . Thank you .

14:47.320 --> 14:50.970
So I think your question was about the

14:51.070 --> 14:54.700
a new system that would be on new a new

14:54.700 --> 14:56.756
system of the field . Do I have that

14:56.756 --> 15:00.300
right ? I'm

15:00.300 --> 15:03.470
wondering how powerful it worked . Part

15:03.470 --> 15:06.010
of the quality of services based on ,

15:06.540 --> 15:08.710
uh , the ability of families to follow

15:08.710 --> 15:11.400
up on claims when things don't go well ,

15:12.350 --> 15:14.620
a Z , they anticipated . You know ,

15:14.630 --> 15:16.800
something is missing . Where's money

15:17.300 --> 15:21.080
furniture or realize that it's not in

15:21.080 --> 15:23.680
the condition that it was passed on all

15:23.680 --> 15:26.610
of those things , knowing ahead of time

15:27.000 --> 15:29.222
what you could do , whether there's one

15:29.222 --> 15:31.680
person to contact , whether there's ah ,

15:31.840 --> 15:35.800
a specific , dedicated contact , um ,

15:36.640 --> 15:40.160
system , uh , and how to use that might

15:40.160 --> 15:42.493
have used some of that stress is moving .

15:42.493 --> 15:44.860
So that's what I'm curious about . That

15:44.870 --> 15:48.050
changing and improving . And if you

15:48.050 --> 15:50.272
could speak to battle it out , that was

15:50.272 --> 15:53.420
great . Thanks for the clarification .

15:53.860 --> 15:56.082
So that is absolutely one of the things

15:56.082 --> 15:58.138
we're looking to change . One of the

15:58.138 --> 16:00.138
complaints in the current programme

16:00.138 --> 16:02.360
eyes that you have you 45 or six people

16:02.360 --> 16:04.980
calling you and telling you they're the

16:05.080 --> 16:07.191
They're the single point of contact .

16:07.191 --> 16:09.710
If different company names , um , it's

16:09.940 --> 16:12.340
confusing . It's even worse when the

16:12.350 --> 16:14.572
when the i t . That that we use or that

16:14.572 --> 16:18.370
our partners use . It's not up to the

16:18.370 --> 16:21.370
level duty families you've certainly

16:21.370 --> 16:23.640
demand in their personal life , and

16:23.640 --> 16:25.696
certainly not to the level that they

16:25.696 --> 16:27.807
deserve for something as important as

16:27.807 --> 16:29.918
the PCs . Yes , one of the one of the

16:29.918 --> 16:32.420
requirements that we have is that

16:34.140 --> 16:36.590
is that the he marked The contractor

16:36.590 --> 16:38.812
provides a single point of contact to a

16:38.812 --> 16:41.034
family that is the point of contact for

16:41.034 --> 16:43.100
the duration of the move from the

16:43.100 --> 16:44.822
moment they receive orders and

16:44.822 --> 16:47.044
potentially received counseling through

16:47.044 --> 16:48.156
claims settlement .

16:53.340 --> 16:55.770
Okay , Thank you . Now we're gonna go

16:55.770 --> 16:59.620
on to Marcus . Thanks for doing this .

16:59.630 --> 17:01.660
I kind of got a tangential question

17:01.670 --> 17:03.837
when General Lyons spoke to us about a

17:03.837 --> 17:07.360
month or so ago . Talked about the

17:07.360 --> 17:09.560
health of the commercial carriers that

17:09.560 --> 17:12.650
you guys move happier than cargo air

17:12.650 --> 17:15.230
carrier that I was wondering if people

17:15.230 --> 17:17.780
lost any carriers . I know Miami Air

17:17.870 --> 17:21.070
filed for bankruptcy . And , um , with

17:21.080 --> 17:24.070
the commercial airlines being way well

17:24.070 --> 17:26.520
down in our demand right now , have you

17:26.520 --> 17:29.040
brought on any new ones or you look to

17:29.040 --> 17:31.050
expand . Thank you .

17:36.220 --> 17:38.109
This is can Brendan , director of

17:38.109 --> 17:40.276
acquisition . Ah , a little bit , uh ,

17:40.276 --> 17:42.320
different in the GH c . But it is

17:42.330 --> 17:44.497
something that we are worth looking at

17:44.497 --> 17:47.300
daily . We have been engaged with

17:47.310 --> 17:50.110
industry on a daily basis and actually

17:50.110 --> 17:54.040
have regular bi weekly segment

17:54.130 --> 17:57.710
discussions the air , the surface

17:57.830 --> 18:01.210
surface and the shipping entities .

18:01.600 --> 18:03.720
And we have been working with them .

18:03.730 --> 18:07.070
Teoh track their Covad response and

18:07.070 --> 18:09.210
ensures that the business base is

18:09.220 --> 18:11.780
capable and continues to be capable

18:11.920 --> 18:14.260
throughout the cove . It and recovery

18:19.290 --> 18:22.460
markets have a follow up . Yes . Can

18:22.460 --> 18:24.349
you say people lost any carrier ?

18:26.800 --> 18:29.022
I'm sorry . Can you repeat the question

18:29.022 --> 18:31.133
format in here ? Yes , sir . Have you

18:31.133 --> 18:33.078
lost any carriers of any carrier's

18:33.078 --> 18:35.300
gonna business unable . Cooperate . You

18:35.300 --> 18:37.244
do the lack of their other typical

18:37.244 --> 18:39.580
business that they have that decline .

18:40.190 --> 18:44.150
No . We have not seen any declination

18:44.160 --> 18:47.940
on a Z Part of that , uh , we are

18:47.950 --> 18:49.760
actually one of the more active

18:49.760 --> 18:53.080
customer sectors still around in

18:53.080 --> 18:56.350
providing demand signal . Although we

18:56.360 --> 18:58.850
see that rebounding a little bit with

18:58.860 --> 19:01.320
the worldwide recovery . But we have

19:01.320 --> 19:04.010
not lost anyone individually .

19:05.740 --> 19:09.510
Thank you . Okay .

19:09.520 --> 19:10.909
And now we go to Ellen .

19:16.170 --> 19:19.010
I'm very interested in how the carriers

19:19.020 --> 19:22.000
will be certifying to the families

19:22.920 --> 19:24.976
the health of their crews . I mean ,

19:24.976 --> 19:27.580
how do you do that is everybody or the

19:27.580 --> 19:30.670
carrier is expected to positively test

19:30.670 --> 19:33.410
everybody . How is that gonna work ?

19:33.420 --> 19:35.531
And what evidence should the families

19:35.531 --> 19:36.531
be looking for ?

19:39.740 --> 19:41.907
And this is Rick Marshall . And thanks

19:41.907 --> 19:43.907
for the question . So So what we've

19:43.907 --> 19:47.420
directed industry to do is be very

19:47.420 --> 19:50.010
familiar with CDC guidelines which

19:50.140 --> 19:52.307
change driving . Two weeks ago , there

19:52.307 --> 19:56.150
were others . Nine . The first piece of

19:56.150 --> 19:58.310
it is is having the tsp's . The

19:58.470 --> 20:01.440
mainstream service providers your be

20:01.440 --> 20:03.720
educated on what the symptoms are . And

20:03.720 --> 20:06.570
then to screen the personnel before

20:06.570 --> 20:08.737
they're sent to before they're sent to

20:08.737 --> 20:11.660
a home , screen them for those symptoms .

20:12.340 --> 20:14.340
And if there's an issue , make sure

20:14.340 --> 20:16.562
that they're not included on that group

20:16.562 --> 20:18.396
on direct the crew members , the

20:18.396 --> 20:20.673
medical medical attention is necessary .

20:20.930 --> 20:22.930
And then the second piece of that ,

20:22.930 --> 20:24.708
your question was , how is that

20:24.708 --> 20:28.670
verified to the family ? So what we've

20:28.730 --> 20:30.841
what we've directed entry to do is to

20:30.841 --> 20:32.910
present a form that says , Hey , I

20:32.920 --> 20:34.930
certify that these folks have been

20:34.930 --> 20:38.430
screened to the best of my ability . I

20:38.440 --> 20:39.440
haven't ,

20:42.640 --> 20:45.040
um , and that is left with the family

20:45.600 --> 20:47.711
so that the family is not responsible

20:47.711 --> 20:49.810
for asking those questions or for

20:50.310 --> 20:53.860
driving enforcement . And , uh , hello ,

20:53.860 --> 20:55.860
Ellen . This is Chief France . Also

20:55.860 --> 20:58.027
fall upon Mr Marsha's point the family

20:58.027 --> 21:00.138
is actually gonna receive each family

21:00.138 --> 21:02.360
will receive an email describing all of

21:02.360 --> 21:04.249
this so they know exactly what to

21:04.249 --> 21:06.360
expect of the carrier . And they know

21:06.360 --> 21:08.550
exactly what they can do if they run

21:08.550 --> 21:10.550
into one of these challenges with a

21:10.550 --> 21:14.550
carrier . Um ,

21:15.610 --> 21:19.440
in a in

21:19.450 --> 21:22.380
following up . So the family isn't

21:22.390 --> 21:24.730
satisfied , or they get bad vibes from

21:24.730 --> 21:26.952
the certification they've been handed .

21:27.090 --> 21:31.030
Um , they saying we don't want you .

21:31.030 --> 21:34.050
How fast is the carrier expected to

21:34.050 --> 21:35.383
send another crew out ?

21:39.440 --> 21:41.551
So I say this is This is Rick again .

21:41.551 --> 21:43.496
So I think that's become situation

21:43.496 --> 21:45.607
dependent , right ? I mean , the most

21:45.607 --> 21:47.607
important thing in this is that the

21:47.607 --> 21:49.829
family is comfortable on . Then they're

21:49.829 --> 21:49.670
not being put in a position that they

21:49.670 --> 21:51.559
don't want to be in . That is the

21:52.660 --> 21:54.438
comfort of personnel , that the

21:54.438 --> 21:56.549
protection of the force , that's what

21:56.549 --> 21:58.660
matters . You're not not not a lot of

21:58.660 --> 22:01.140
moving timeline that said that the

22:01.830 --> 22:03.608
family simply needs to call the

22:03.608 --> 22:05.830
transportation office in their chain of

22:05.830 --> 22:07.608
command toe work with having it

22:07.608 --> 22:11.270
rescheduled . Okay ,

22:11.720 --> 22:15.100
but here's my question . Family might

22:15.100 --> 22:17.156
be up under a deadline . They have a

22:17.156 --> 22:19.322
week to get to the next station . They

22:19.322 --> 22:21.656
have to get this stuff put on the truck .

22:21.656 --> 22:23.711
They don't feel comfortable with the

22:23.711 --> 22:26.710
crew , but they're told by their local

22:26.710 --> 22:28.599
office that another move can't be

22:28.599 --> 22:30.599
scheduled for another three weeks .

22:30.599 --> 22:32.490
They're still in a corner .

22:36.240 --> 22:38.351
Yeah , well , oil . And this is Chief

22:38.351 --> 22:40.351
France again . You know , this also

22:40.351 --> 22:42.296
comes down to that service members

22:42.296 --> 22:44.462
engagement with their chain of command

22:44.462 --> 22:46.684
and the Transportation Office , so they

22:46.684 --> 22:48.684
can work together to come up with a

22:48.684 --> 22:51.170
reasonable solution on the after d o d

22:51.510 --> 22:53.750
and behalf of that service provider to

22:53.750 --> 22:55.028
get that rescheduled .

22:57.310 --> 22:59.380
Hi . This is Christina Long from

22:59.380 --> 23:01.213
bipartisan . Okay , if I asked a

23:01.213 --> 23:03.436
question , Yes , I think that earlier I

23:03.436 --> 23:05.380
didn't have a question . Okay , go

23:05.380 --> 23:07.920
ahead . Okay . Thank you . Um , how

23:07.920 --> 23:10.610
many families and total have moved

23:11.530 --> 23:14.270
as exceptions ? Just , you know ,

23:14.370 --> 23:17.680
overall , um , in addition to the

23:17.690 --> 23:19.950
30,000 that's been approved to date .

23:22.980 --> 23:25.202
Hey , this is Rick Marshall . Since the

23:25.202 --> 23:27.540
initial stop movement order in early

23:27.540 --> 23:30.450
March . Just over 12.5 1000 shipments .

23:32.010 --> 23:34.980
Okay , 12.5 1000 shipments , and then

23:35.350 --> 23:38.260
for the 30,000 Um , can you go into a

23:38.260 --> 23:40.920
little bit more detail on exactly sort

23:40.920 --> 23:44.100
of what the timeline is like , how

23:44.640 --> 23:48.370
quickly there they should be able to

23:48.380 --> 23:51.660
move and when those moves might might

23:51.670 --> 23:54.660
be completed . Is that something ? Uh ,

23:54.780 --> 23:57.002
that could happen , like in a week , or

23:57.002 --> 24:00.450
like , two weeks ? Or , you know , uh ,

24:00.460 --> 24:02.627
when they're they expected to complete

24:02.770 --> 24:03.770
their move .

24:07.940 --> 24:10.850
So those 30,000 are through the end of

24:10.850 --> 24:13.210
the current stock movement period of 30

24:13.220 --> 24:16.960
years . So they all have they They

24:16.970 --> 24:19.240
received approval move it communicated

24:19.240 --> 24:21.990
their their ah preferred move date to

24:21.990 --> 24:24.212
the transportation Office and they have

24:24.212 --> 24:26.390
a date you lined up in the system that

24:26.390 --> 24:29.280
aligns with their with their the week

24:29.280 --> 24:31.447
of their preferred pick up . All those

24:31.447 --> 24:33.230
30,000 are in various stages of

24:33.240 --> 24:35.240
processing . Some , some are in the

24:35.240 --> 24:37.407
queue somewhere being counseled . Some

24:37.407 --> 24:39.573
have been awarded to a TSP . Some have

24:39.573 --> 24:41.930
had the pre pre move survey done , but

24:41.930 --> 24:44.120
that 30,000 represents what we have

24:44.130 --> 24:46.660
visibility of pickups

24:47.670 --> 24:51.430
through 30 years , okay ? And so

24:51.430 --> 24:54.150
they there might There might be more ,

24:54.160 --> 24:56.730
uh , families having to move before

24:56.730 --> 24:58.760
then . And are they expected to

24:58.760 --> 25:00.816
complete their move before June ? Or

25:00.816 --> 25:02.880
they're just sort of it gingery or

25:02.880 --> 25:05.300
they're just in the queue . Um , and

25:05.300 --> 25:07.189
they could move , like , say , in

25:07.189 --> 25:08.300
August or something

25:10.940 --> 25:14.210
so so families could get added . I'm

25:14.210 --> 25:17.400
confident we'll see additional your

25:17.400 --> 25:19.511
families . Your shipment requests get

25:19.511 --> 25:21.980
added into the queue for movement . Um ,

25:22.110 --> 25:25.040
you and these air , this is pickups

25:26.520 --> 25:28.742
between now and 30 June not necessarily

25:28.742 --> 25:31.990
delivery , Aziz , you know , depending

25:31.990 --> 25:34.323
on depending on where they're traveling ,

25:34.323 --> 25:36.046
well , dr , when they arrive ,

25:36.980 --> 25:38.980
depending on continue . This is all

25:38.980 --> 25:40.924
this is and will remain conditions

25:40.924 --> 25:43.180
based if conditions don't allow a

25:43.180 --> 25:45.800
shipment to happen . Um , I I could

25:45.800 --> 25:47.967
also see shipments being being shifted

25:47.967 --> 25:49.940
to the right . Going back to the

25:49.940 --> 25:52.170
discussion on families aren't

25:52.170 --> 25:54.337
comfortable or or if conditions change

25:54.337 --> 25:57.120
in a location , I absolutely envisioned

25:57.210 --> 25:58.877
shipments being rescheduled .

26:00.980 --> 26:03.790
Thank you so much for doing this . And

26:03.960 --> 26:06.440
is there is there what families do ?

26:06.450 --> 26:08.450
The movers come and they don't do .

26:08.450 --> 26:10.617
They don't feel comfortable there like

26:10.617 --> 26:12.950
a phone line they can call or something ,

26:12.950 --> 26:15.480
or uh And then have you ensure the

26:15.480 --> 26:18.050
movers know how the follow protocol ?

26:22.140 --> 26:24.196
So if the families not comfortable ,

26:24.196 --> 26:26.418
they should absolutely reach out to the

26:26.418 --> 26:28.584
transportation office . You know , the

26:28.584 --> 26:30.260
numbers on their on their ah

26:31.970 --> 26:34.030
documentation they received from the

26:34.060 --> 26:36.004
train station office , they should

26:36.004 --> 26:37.893
absolutely contact their chain of

26:37.893 --> 26:40.116
command . And they can absolutely reach

26:40.116 --> 26:42.171
out to their service headquarters or

26:42.171 --> 26:44.338
the U . S . Transportation Command for

26:44.338 --> 26:48.300
help . It's for is how the on

26:48.300 --> 26:50.570
the verification piece this gets back

26:50.580 --> 26:52.691
to the department's direction to make

26:52.691 --> 26:54.636
sure that we have beauty personnel

26:54.636 --> 26:56.636
touching base with every family and

26:56.636 --> 26:59.770
every move , uh , ensure the protocols

26:59.770 --> 27:03.200
are being followed . Thank you .

27:03.380 --> 27:06.110
Think chief France with a follow up on

27:06.110 --> 27:07.999
that too . You know , during this

27:07.999 --> 27:10.166
process a deal . The representative is

27:10.166 --> 27:12.388
required to reach out to that family at

27:12.388 --> 27:14.499
some point . So if there ever comes a

27:14.499 --> 27:16.277
situation where family may feel

27:16.277 --> 27:18.388
hesitant for whatever reason , engage

27:18.388 --> 27:20.550
directly with that . With that moving

27:20.550 --> 27:24.060
company , they will have ah , member of

27:24.070 --> 27:26.720
Radio D representative contacting them

27:26.720 --> 27:28.664
sometimes throughout the process .

27:29.060 --> 27:31.480
Those , uh , that's another avenue for

27:31.480 --> 27:33.702
those families to get help if they need

27:33.702 --> 27:37.330
it . Thank you . Thank you , sir . We

27:37.330 --> 27:39.386
don't have any questions here in the

27:39.386 --> 27:41.608
room . So we have time on the phone for

27:41.608 --> 27:43.830
one more last question . If anybody has

27:43.830 --> 27:47.520
one going once , twice . Okay , so

27:47.520 --> 27:50.750
we'll go back to the general . OK , go

27:50.750 --> 27:54.300
ahead . It's turning from

27:54.300 --> 27:57.370
military time . So to that

27:57.370 --> 28:00.910
12.5 1000 that have moved ,

28:01.000 --> 28:04.560
what percentage of the usual volume is

28:04.570 --> 28:08.420
that ? And has there been any evidence

28:08.420 --> 28:10.830
of a change in the quality of moves

28:10.830 --> 28:13.052
over this time ? For example , have the

28:13.052 --> 28:15.350
customer satisfaction ratings got up ?

28:18.280 --> 28:20.336
Hey , Karen , this is Rick . Mark so

28:20.336 --> 28:23.160
worried . About 30% of typical volumes .

28:23.690 --> 28:26.930
Where would be this time each year ? I

28:26.930 --> 28:28.930
haven't seen any . I think it's too

28:28.930 --> 28:30.708
early to get the returns on the

28:30.708 --> 28:32.763
customer satisfaction surveys to see

28:32.763 --> 28:34.819
where that stands . Uh , but we have

28:34.819 --> 28:36.986
gotten good feedback from families who

28:36.986 --> 28:39.152
have , you know , who have highlighted

28:39.152 --> 28:43.080
the peace following these protocols . P .

28:43.080 --> 28:45.358
And you're communicating ahead of time .

28:45.358 --> 28:47.580
Um , you describe how the move was

28:47.580 --> 28:49.580
going to happen and the things that

28:49.580 --> 28:51.858
they were going to do to keep him safe .

28:51.858 --> 28:53.913
So as far as the formal satisfaction

28:53.913 --> 28:56.080
survey goes , I think it's too early .

28:56.080 --> 28:56.020
But we've gotten some good spot

28:56.020 --> 28:58.131
reporting , and it goes from families

28:58.131 --> 29:00.470
that they've been comfortable so far

29:00.470 --> 29:03.520
with what industries been doing . Okay ,

29:03.530 --> 29:05.863
that's all the time . We have questions .

29:05.863 --> 29:08.030
I appreciate it . We'll go back to the

29:08.030 --> 29:09.919
gentleman . Transcom . Foursome .

29:09.919 --> 29:12.086
Closing remarks , Chief Francie , have

29:12.086 --> 29:14.900
any parting words ? Force No . Again .

29:14.900 --> 29:16.956
I just appreciate the opportunity to

29:16.956 --> 29:18.844
allow us Teoh , discuss this very

29:18.844 --> 29:22.080
important topic with represent our

29:22.080 --> 29:24.136
service members of families . Okay .

29:24.140 --> 29:28.140
Thank you , sir . Mr . Brennan , I

29:28.140 --> 29:30.560
did have one follow up to the last

29:30.560 --> 29:33.970
question about the experience that the

29:34.140 --> 29:36.362
people that are currently moving our ah

29:36.362 --> 29:39.270
and receiving this goes back a little

29:39.270 --> 29:41.381
bit to the earlier question about the

29:41.381 --> 29:44.480
industrial base . Those 12.5 1000 moves

29:44.550 --> 29:48.260
actually represent a desirable work

29:49.350 --> 29:51.750
for those vendors . So our current

29:51.750 --> 29:54.190
process has its own vetting already .

29:54.190 --> 29:58.050
But they're also competitive in wanting

29:58.050 --> 30:01.100
to participate in that workload by way

30:01.100 --> 30:03.780
of closing remarks of I appreciate the

30:03.780 --> 30:05.947
opportunity to talk a little bit about

30:05.947 --> 30:08.058
the global household goods contract .

30:08.058 --> 30:10.910
And Covic both are going to continue to

30:10.910 --> 30:14.680
be implementation challenges in

30:14.680 --> 30:16.847
this new and challenging environment .

30:17.240 --> 30:19.351
We think that we're set up to provide

30:19.600 --> 30:21.870
an improved capacity and capability for

30:21.870 --> 30:23.926
our war fighters and look forward to

30:24.170 --> 30:26.920
teeming with me , Mark A Z . We address

30:27.230 --> 30:29.700
the service members and their families

30:30.080 --> 30:32.700
concerns regarding PCs . Thank you .

30:33.640 --> 30:35.751
Okay . Thank you , sir . And lastly ,

30:35.751 --> 30:38.800
Mr Marsh , Thanks again , doll . That

30:38.810 --> 30:41.720
that participated . Just , you know ,

30:41.720 --> 30:43.887
just to clarify the time launch to hit

30:43.887 --> 30:45.998
that huddle met your chief France and

30:45.998 --> 30:48.109
Mr Brennan made on the global house a

30:48.109 --> 30:50.220
good contract . You know , all of the

30:50.220 --> 30:52.276
moves this season . All of the moves

30:52.276 --> 30:54.331
that we're talking about now for the

30:54.331 --> 30:56.498
rest of 2020 will be under the current

30:56.498 --> 30:58.276
process . Right ? Is Mr Brennan

30:58.276 --> 31:00.442
mentioned wear work . We're excited to

31:00.442 --> 31:02.442
get global household goods contract

31:02.442 --> 31:04.660
fielded , but it won't be until

31:05.280 --> 31:08.200
February of 2021 got a very deliberate

31:08.200 --> 31:10.422
transition period in place to make sure

31:10.422 --> 31:12.533
that we're teed up for success . Then

31:12.533 --> 31:14.890
the earlier questions on on quality ,

31:14.900 --> 31:17.160
you know , what else are we doing to

31:17.160 --> 31:19.460
improve quality ? How will how will be

31:19.460 --> 31:22.850
Mark deliver a quality experience ? A

31:22.850 --> 31:25.072
lot of that is gonna be through . There

31:25.072 --> 31:27.294
are some great quality small business ,

31:27.294 --> 31:29.239
a great quality providers . In the

31:29.239 --> 31:31.430
current program , there is a There is

31:31.430 --> 31:33.520
and will be a place for each of them

31:33.880 --> 31:35.991
under the golden half of its contract

31:35.991 --> 31:38.390
if they deliver a quality product today ,

31:38.400 --> 31:40.511
I mean , there there services will be

31:40.511 --> 31:43.220
required , Uh , long as d o . D . Moves

31:43.230 --> 31:45.980
personal family around the globe . So

31:45.980 --> 31:48.202
again , thank you for thank you for the

31:48.202 --> 31:50.480
opportunity to speak with you and , uh ,

31:50.480 --> 31:52.813
very grateful for your time here . Okay .

31:52.813 --> 31:54.869
Thank you , sir . And with that will

31:54.869 --> 31:57.147
come toe . We'll bring this to a close .

31:57.147 --> 31:59.202
Thank you all for participating . If

31:59.202 --> 32:01.313
you have anything that you followed ,

32:01.313 --> 32:00.530
questions you think about , you can

32:00.530 --> 32:02.530
send them to the OSD Public Affairs

32:02.530 --> 32:04.641
duty officer , and we'll run down the

32:04.641 --> 32:06.863
info for you . That's all for now . Out

32:06.863 --> 32:06.520
here