WEBVTT

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(intense music)

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- Transcripts, we only need one.

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- [Teacher] Just one, okay.

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- An extensive amount of our work was done

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face to face in doing
one-to-one appointments,

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unit briefings, and
different types of briefings.

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Now we have had to rely
extensively on conducting,

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organizing, and launching
virtual types of briefings.

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- [Instructor] And then
when we explain this.

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- So we are providing services by offering

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telephonic appointments, we have turned

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some of our classes into
online virtual classes

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and then we are taking appointments

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for soldiers who are ETSing or retiring.

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Those have to be done
face-to-face by appointment,

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but the rest of our services can be done

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telephonically or virtually.

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(dramatic music)