WEBVTT

00:00.357 --> 00:03.107
(dramatic music)

00:04.270 --> 00:05.800
- The MCTSSA Support Center provides

00:05.800 --> 00:08.994
commanding control,
computers, communications,

00:08.994 --> 00:11.325
and intelligence systems support

00:11.325 --> 00:13.730
for units deployed around the world

00:13.730 --> 00:16.730
in exercises and real world operations.

00:16.730 --> 00:19.305
So our mission's primarily
supported through

00:19.305 --> 00:22.980
contractors who have years and years

00:22.980 --> 00:26.780
of technical expertise
and programs of record

00:26.780 --> 00:28.550
that Marine Corps systems
command has fielded

00:28.550 --> 00:29.940
to the Marines.

00:29.940 --> 00:32.242
- The Support Center provides support

00:32.242 --> 00:34.330
in three different tiers.

00:34.330 --> 00:37.200
Tier one, which is our 24/7 service desk,

00:37.200 --> 00:39.150
that's located here at Camp Pendleton.

00:39.150 --> 00:42.460
We've got contractors
who work around the clock

00:42.460 --> 00:46.580
fielding requests that come
in via phone, email, chat.

00:46.580 --> 00:49.050
And then lastly, we've
got two crew support.

00:49.050 --> 00:50.625
These are our subject matter experts.

00:50.625 --> 00:51.590
For the most part,

00:51.590 --> 00:53.840
these are prior Marines who've gotten out.

00:53.840 --> 00:56.020
They've worked on the
gear before in the field

00:56.020 --> 00:58.080
so they're able to work with Marines

00:58.080 --> 01:01.002
and other service members around the DoD

01:01.002 --> 01:03.860
to conduct complex troubleshooting.

01:03.860 --> 01:06.100
And if they can't get that
to work over the phone,

01:06.100 --> 01:08.810
that's where we can come
out on site with you

01:08.810 --> 01:10.490
wherever you are in the world

01:10.490 --> 01:13.636
and provide over the shoulder support.

01:13.636 --> 01:15.310
Our guys don't go out there

01:15.310 --> 01:19.170
to get on the gear and
fix your problem for you.

01:19.170 --> 01:21.820
We wanna create a situation
where when we're done,

01:21.820 --> 01:23.100
when the Marine encounters

01:23.100 --> 01:25.220
that same or similar problem again,

01:25.220 --> 01:26.670
you don't have to call us.

01:26.670 --> 01:29.865
You've got the resident
knowledge to solve it yourselves.

01:29.865 --> 01:32.615
(dramatic music)