WEBVTT

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- [Man] Sergeant Mara.

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- [Ashley] Sir?

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- [Man] Don't you have that
three o'clock appointment?

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- Yeah, but it only takes me
five minutes to drive there.

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It's only 2:30.

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- [Man] Well remember how much paperwork

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you gotta fill out.

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- You're right.

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- [Woman] Good afternoon
ma'am, how are you doing?

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- [Ashley] I'm doing well, how about you?

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- [Woman] Doing well,
are you here to check in

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for your appointment?

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- [Ashley] Yes ma'am

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- [Woman] All right, I
see you're 15 minutes

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early, that's great.

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- [Ashley] Gotta fill out that paperwork.

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- [Woman] Yes ma'am, can
I get your name and date

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of birth please?

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- [Ashley] Ashley Mara,
January 12th, 1990.

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- [Woman] All right, if
you'll just fill this out

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and have a seat, someone will
be with you shortly, okay?

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- [Ashley] Thank you.

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- [Woman] Yes ma'am.

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- [Woman] Sergeant Mara?

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(door buzzes)

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How are you ma'am?

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- [Ashley] Good, how about you?

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- Doing well, step around
to the left for me.

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All right ma'am would you
like me to hold your stuff?

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All right, go ahead and
step on the scale for me.

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Are you wearing steel toes today?

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- Yes.

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- All right, go ahead and
step off, you're good.

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Here's your stuff.

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- [Ashley] Thank you.

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- Yes ma'am, we're gonna
be right here in this

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room on the left.

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If you'll just take off your blouse

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and have a seat in that black chair.

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My name is Erin Watts,

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I'll be taking your vitals.

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So I ordered you an MRI for your neck

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and we just have to go
to Radiology to fill

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out the paperwork.

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And then I put in a prescription

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for you as well, so you
just have to go to a

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pharmacy and activate it.

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- Okay.

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- Well, looks like I'll
be here for an hour.

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- [Woman] Good afternoon
ma'am, how are you doing?

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- [Ashley] I'm doing well, how about you?

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- [Woman] I'm doing well, thank you.

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Can you verify your full name
and your date of birth for me?

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- [Ashley] Ashley Ashley,
January 12th, 1990.

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- [Woman] All right, Sergeant
Ashley, I see that you've

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already checked in on your app, so you are

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good to go. Just have
a seat and someone will

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be with you shortly, okay?

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- [Ashley] Thank you.

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- [Woman] You're welcome.

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- [Woman] Sergeant Mara?

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(door creaks)

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How are you ma'am?

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- [Mara] Good, how about you?

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- [Woman] Good.

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If you'll step around to the left for me.

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I put in an order for your MRI for your

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neck, and a prescription.

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You should be getting a

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notification that's in the system.

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(phone dings)

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- [Ashley] Oh.

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- [Woman] So once you do
that, you can go ahead

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and fill out the form
online for radiology.

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And then activate your prescription.

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You should be able to get a text saying

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that it's ready for pickup.

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- Awesome, well thank you.

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- [Woman] You're welcome.

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- Come on up ma'am.

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- [Ashley] Hi, I got a text saying my

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prescription was ready.

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- Oh, I see you used our
app, how'd you like it?

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- [Ashley] Loved it.

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I got to go back to work, then

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got a text to come pick it up.

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- Your full name and date of birth?

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- [Ashley] Ashley Mara,
January 12th, 1990.

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- All right, I'll be back.