WEBVTT 00:00.317 --> 00:04.220 (dramatic orchestral music) 00:04.220 --> 00:07.930 - So what ADP does is we install, operate and maintain 00:07.930 --> 00:12.520 state-of-the-art information systems providing access 00:12.520 --> 00:16.233 to information through mission-critical network operations. 00:17.730 --> 00:20.120 And we provide customer service through our quality 00:20.120 --> 00:22.603 help desk, supporting the GRX mission. 00:23.600 --> 00:24.900 You can't talk without us. 00:25.750 --> 00:29.320 How I learn, or how I troubleshoot is, I use the OSI model. 00:29.320 --> 00:31.450 I always start from the bottom, it's the physical layer. 00:31.450 --> 00:34.510 Like okay, does this have actual physical connectivity? 00:34.510 --> 00:36.890 Then I start working my way up all seven layers. 00:36.890 --> 00:40.200 You know what, it takes 21 days to make a habit 00:40.200 --> 00:42.050 and it takes a day to break it. 00:42.050 --> 00:44.760 Honestly I feel like even though some people 00:44.760 --> 00:46.950 may think it's strenuous, I think it's needed. 00:46.950 --> 00:48.410 There's always new enemies out there so we have 00:48.410 --> 00:50.080 to be ready for whatever comes at us. 00:50.080 --> 00:53.840 I feel like, for us, the comms people, the ADP of us, 00:53.840 --> 00:56.550 we honestly play a really big role when it comes 00:56.550 --> 00:57.840 to all of this because if we don't stay 00:57.840 --> 00:59.610 on top of our games, we can be out there 00:59.610 --> 01:01.973 like sitting ducks and not know what to do. 01:03.470 --> 01:07.000 There's so many nights that I've stayed up for hours 01:07.000 --> 01:10.310 and hours trying to fix systems while we're underway. 01:10.310 --> 01:12.530 People don't see that because what we do it is, 01:12.530 --> 01:14.210 we go out there and we just continue smiling 01:14.210 --> 01:16.920 like it's nothing. (laughs) 01:16.920 --> 01:20.710 I'm IT2 Jacqueline Francis, part of CS3 ADP Division 01:20.710 --> 01:22.003 and we are Warship 78.