WEBVTT 00:00.350 --> 00:02.120 - Good afternoon folks. 00:02.120 --> 00:06.100 Thank you for joining us for the next 20 minutes, 00:06.100 --> 00:08.200 as we talk about how we will 00:08.200 --> 00:11.760 sustain the new network in a new way. 00:11.760 --> 00:14.500 That's really what this conversation's all about. 00:14.500 --> 00:16.780 I am joined, first, I'm going to tell you something 00:16.780 --> 00:18.540 that's very applause-worthy. 00:18.540 --> 00:21.870 I'm joined today by Mr. Frank Zardecki, 00:21.870 --> 00:25.085 who has 57 years of government service. 00:25.085 --> 00:27.335 (applause) 00:28.420 --> 00:30.410 Very proud of that, so is he, and 00:30.410 --> 00:33.800 many more years to come, we wish for him. 00:33.800 --> 00:36.446 So when I said a new way to sustain 00:36.446 --> 00:39.474 a network, what's changing? 00:39.474 --> 00:41.310 A couple things. 00:41.310 --> 00:44.370 The Army's already changed from the ARFORGEN 00:44.370 --> 00:48.660 timeline and process to SRM, Sustainable Readiness Model. 00:48.660 --> 00:52.110 Completely different timeline and expectation. 00:52.110 --> 00:56.813 So, how we sustain C5ISR is changing to accommodate that. 00:57.720 --> 01:00.493 What's also changing, getting ready for the ITN, 01:01.370 --> 01:04.670 you heard yesterday's workshop, Warrior Corner, 01:04.670 --> 01:07.187 about Integrated Tactical Network. 01:07.187 --> 01:09.910 That will look very different than today's network. 01:09.910 --> 01:12.930 In the short term it will be a blend of legacy and new, 01:12.930 --> 01:15.590 but that will require a different sustainment strategy. 01:15.590 --> 01:17.540 And that's what we'll talk about today. 01:18.510 --> 01:19.940 So let me start with the why. 01:19.940 --> 01:23.430 Little more clarity on that and what we're trying to fix. 01:23.430 --> 01:25.530 So when you look at the ARFORGEN timeline, 01:28.860 --> 01:32.270 we took about 180 days to reset. 01:32.270 --> 01:36.860 What we had to sustain C5ISR, because we had 180 days 01:36.860 --> 01:39.447 and we used all that to reset our equipment. 01:39.447 --> 01:41.260 But that was a long time for units 01:41.260 --> 01:42.910 to be without their equipment. 01:42.910 --> 01:45.540 So quite often the habit was don't send 01:45.540 --> 01:47.940 your equipment away for a reset or an overhaul 01:47.940 --> 01:50.960 because you just didn't wanna be without it for 6 months. 01:50.960 --> 01:53.260 So keep on using it until the wheels fall off. 01:54.310 --> 01:57.130 That's changing, I'll get to that in a minute. 01:57.130 --> 01:59.580 We also, during the search, had 26 different 01:59.580 --> 02:03.160 sources of repair for the depot level work. 02:03.160 --> 02:05.759 That meant units could be sending their equipment, 02:05.759 --> 02:08.250 one unit, sending equipment to many different 02:08.250 --> 02:10.310 places for different types of work. 02:10.310 --> 02:12.730 That's changing with the new model, 02:12.730 --> 02:15.010 and I'll get to that in a minute. 02:15.010 --> 02:17.927 And we only had 3 depot forward locations, 02:17.927 --> 02:20.473 all in SWA to support operations- 02:21.420 --> 02:23.330 Not the rest of the world. 02:23.330 --> 02:26.210 If you needed depot level work for C5ISR 02:26.210 --> 02:28.113 elsewhere, you had to send your equipment 02:28.113 --> 02:30.050 back to Tobbyhanna Army Depot. 02:30.050 --> 02:32.390 And that transportation alone accounted 02:32.390 --> 02:35.503 for a significant part of that 180 days. 02:36.360 --> 02:39.800 And we had zero repair cycle floats. 02:39.800 --> 02:41.410 And that's also why you had to wait 02:41.410 --> 02:42.620 for your equipment to come back, 02:42.620 --> 02:44.490 because there was no float to give you 02:44.490 --> 02:45.990 while the work was being done. 02:46.890 --> 02:49.398 So, that helps define the why. 02:49.398 --> 02:52.010 Next, I'm gonna get into the who of this. 02:52.010 --> 02:54.410 Now, there are many players here across AMC 02:54.410 --> 02:56.770 responsible for the changes we're gonna cover 02:56.770 --> 03:00.010 during this session, but central to all of this 03:00.010 --> 03:01.460 is DOD's premier C5ISR Depot. 03:05.036 --> 03:06.884 And that's the Tobyhanna Army Depot 03:06.884 --> 03:09.330 located in the Pocono's where Frank 03:09.330 --> 03:11.640 is the deputy to the commander there. 03:11.640 --> 03:13.470 So, if you haven't seen Toby, 03:13.470 --> 03:15.470 this is what it looks like from the air. 03:16.970 --> 03:19.270 You need to understand Toby, who's been there? 03:20.520 --> 03:22.040 Okay, not enough hands went up, 03:22.040 --> 03:23.980 so just to baseline this conversation, 03:23.980 --> 03:26.050 because if you don't understand the who 03:26.050 --> 03:28.120 the rest of this may not make sense to you. 03:28.120 --> 03:29.540 I'm gonna show you a three minute video 03:29.540 --> 03:31.293 describing Tobyhanna Army Depot. 03:32.310 --> 03:34.470 (beep) 03:34.470 --> 03:37.387 (indistinct music) 03:41.201 --> 03:42.339 - [Video Narrator] Tobyhanna Army Depot, 03:42.339 --> 03:45.569 recognized yearly for providing world-class 03:45.569 --> 03:50.140 logistic support for command, control, communications, 03:50.140 --> 03:52.480 computers, intelligence, surveillance 03:52.480 --> 03:56.330 and reconnaissance across the Department of Defense. 03:57.459 --> 04:01.363 Team Tobyhanna is committed to ensuring C4ISR 04:01.363 --> 04:03.750 readiness for our war fighter. 04:03.750 --> 04:06.917 (inspirational music) 04:20.180 --> 04:22.649 With world wide forward operating locations 04:22.649 --> 04:25.249 and the ability to deploy personnel 04:25.249 --> 04:29.350 whenever and wherever, Tobyhanna's global reach 04:29.350 --> 04:31.740 equips our war fighters with communications 04:31.740 --> 04:35.630 and electronics equipment so they can fight tonight. 04:35.630 --> 04:38.213 (upbeat music) 04:47.830 --> 04:50.417 An enduring installation with significant 04:50.417 --> 04:53.237 modernization to facilities and equipment, 04:53.237 --> 04:55.437 Tobyhanna is a one of a kind, 04:55.437 --> 04:58.770 state of the art, enduring installation. 05:00.742 --> 05:04.740 As new technologies emerge, Tobyhanna remains cutting edge 05:04.740 --> 05:07.702 with innovation and expertise to support 05:07.702 --> 05:12.702 advanced C4ISR capabilities for our war fighters. 05:13.155 --> 05:15.572 (rock music) 05:19.723 --> 05:22.056 Award winning lead programs. 05:26.574 --> 05:29.407 Aerospace 9100 and 9110 certified. 05:32.355 --> 05:36.688 ISO 14001 environmental management system certified. 05:38.344 --> 05:41.403 An agile and innovative workforce. 05:41.403 --> 05:43.563 A modern behavior-based safety program 05:43.563 --> 05:46.646 that emphasizes employee empowerment. 05:50.174 --> 05:52.257 Providing the best value. 05:55.803 --> 05:59.470 Ensuring our war fighters can fight tonight. 06:01.891 --> 06:06.391 Team Tobyhanna delivers readiness to our war fighters. 06:08.400 --> 06:09.553 - Alright, thank you. 06:11.580 --> 06:14.510 So, Tobyhanna's not just at that facility 06:14.510 --> 06:16.170 you saw in the Pocono's. 06:16.170 --> 06:20.223 They have over 40 points of presence around the globe. 06:22.430 --> 06:23.730 Click through that please. 06:25.930 --> 06:27.350 Next Slide. 06:27.350 --> 06:29.140 And they work across all echelons 06:29.140 --> 06:31.410 of what the Army needs to sustain. 06:31.410 --> 06:34.140 Tactical to operational. 06:34.140 --> 06:37.170 Not just for the Army, but for the Department of Defense. 06:37.170 --> 06:40.750 They're quite often the choice depot for the other services. 06:40.750 --> 06:44.423 But today's discussion will focus on Army readiness. 06:45.440 --> 06:48.710 A big change that's coming, part of the new way ahead 06:49.610 --> 06:52.880 is we're unifying the field support maintenance 06:52.880 --> 06:55.283 that's going on right now, next slide, 06:57.340 --> 07:01.430 It's being done, thank you, next, 07:01.430 --> 07:03.630 within our Regional Support Centers. 07:03.630 --> 07:05.860 Located at different corps headquarters 07:05.860 --> 07:08.960 and OCONUS locations, the maintenance work that goes on 07:08.960 --> 07:11.110 in there is done by a number of tenants 07:11.110 --> 07:12.433 to that maintenance facility. 07:12.433 --> 07:15.780 What we're doing right now today is 07:15.780 --> 07:17.980 consolidating that under Tobyhanna 07:17.980 --> 07:22.390 and in 2020 we led a contract for unified field maintenance. 07:22.390 --> 07:25.290 Tobyhanna will be responsible for all the maintenance 07:25.290 --> 07:27.380 that occurs in those facilities. 07:27.380 --> 07:29.990 No matter if it's directed from the headquarters, 07:29.990 --> 07:33.690 reimbursable work for a PO, reimbursable work for 07:33.690 --> 07:36.479 unit level maintenance, or depot level work, 07:36.479 --> 07:39.913 that will all be consolidated under Tobyhanna Army Depot. 07:41.260 --> 07:43.607 Now, if you remember the first slide I showed you, 07:43.607 --> 07:45.260 during the warriors, we only had 07:45.260 --> 07:47.723 3 or 4 Depot Level repair locations, 07:47.723 --> 07:49.710 that were all in SWA. 07:49.710 --> 07:51.543 What we've done in 18 and 19, 07:53.085 --> 07:56.730 is we've expanded that, and when I say depot level forward, 07:56.730 --> 07:58.580 I'm not talking about in a general senses 07:58.580 --> 08:00.710 over 40 forward points of presence, 08:00.710 --> 08:02.520 that maybe have 1 or 2 people. 08:02.520 --> 08:04.440 But I'm talking about facilities 08:04.440 --> 08:07.790 that do major depot level work. 08:07.790 --> 08:10.530 Something just short of a full overhaul. 08:10.530 --> 08:12.720 Now overhaul means we're basically 08:12.720 --> 08:16.250 taking it down to bare metal, resetting it to zero hours. 08:16.250 --> 08:19.048 And that kind of work, when something is that extensive, 08:19.048 --> 08:23.236 most likely will go back to Tobyhanna, at the Depot. 08:23.236 --> 08:25.360 But most things short of that, 08:25.360 --> 08:27.600 which is what the bulk of the work is, 08:27.600 --> 08:29.880 can be done at a forward location. 08:29.880 --> 08:31.650 When we looked at the operational readiness 08:31.650 --> 08:35.538 for C5ISR equipment, one of the leading reasons why 08:35.538 --> 08:38.710 the OR rate isn't higher, is because units were deferring 08:38.710 --> 08:40.950 depot level work because they didn't want to send 08:40.950 --> 08:42.770 their equipment away to the Depot and be without it 08:42.770 --> 08:44.580 for so long, I mentioned that. 08:44.580 --> 08:47.350 So now we are moving the depot to them. 08:47.350 --> 08:49.678 So we've expanded on what we've done in SWA, 08:49.678 --> 08:54.000 we've now focused on, in Korea, on a peninsula 08:54.000 --> 08:56.450 and greatly expanded a depot forward 08:56.450 --> 09:00.360 capability there in 18, and we'll do so 09:00.360 --> 09:02.893 greater extent in 19, and even more in 20. 09:03.790 --> 09:06.150 We're also setting up facilities right now as we speak 09:06.150 --> 09:09.010 in Germany for depot level forward work, 09:09.010 --> 09:12.230 and at the three CONUS-based corps locations, 09:12.230 --> 09:16.280 JBLM, Fort Hood and Fort Bragg, in that order. 09:16.280 --> 09:18.650 Give ya an idea of what that depot forward 09:18.650 --> 09:22.130 facility looks like, here's a picture out of 09:22.130 --> 09:26.343 Joint Base Lewis McCord of the facility, next slide. 09:28.960 --> 09:30.660 This is an example of what I mean by 09:30.660 --> 09:33.070 depot level forward facility. 09:33.070 --> 09:35.170 Where we can do just about anything short 09:35.170 --> 09:38.093 of a full overhaul at these forward locations now. 09:39.980 --> 09:43.470 By going forward, units are more likely to turn in their 09:43.470 --> 09:45.470 equipment for the depot work, 09:45.470 --> 09:48.450 we improve readiness, and what we've done 09:48.450 --> 09:51.050 over the last few years, let's build the next slide, 09:51.990 --> 09:56.810 the throughput on depot level work is taking off. 09:56.810 --> 10:01.810 This is where we were in 17, only 184 systems, 10:01.850 --> 10:04.870 C5ISR major assemblages, major platforms, 10:04.870 --> 10:07.350 I'm not talking about small H's like radio's. 10:07.350 --> 10:11.485 I'm talking about large assemblages on large platforms, 10:11.485 --> 10:16.193 184 went to the depot in 17, 18 212, 10:16.193 --> 10:19.090 300 and now 314 in 20. 10:19.090 --> 10:20.670 That number will go up even more 10:20.670 --> 10:23.230 as we establish the forward locations. 10:23.230 --> 10:25.865 What's also helping our throughput, next slide, 10:25.865 --> 10:28.440 is reducing the repair cycle time. 10:28.440 --> 10:32.590 We no longer have 180 days with ARFORGEN. 10:32.590 --> 10:35.543 Now we're getting the time well under 3 months. 10:36.490 --> 10:40.887 We've taken it from 6 months, to now under 2 months, 10:40.887 --> 10:44.770 for repair cycle time, and this example, the STT, 10:44.770 --> 10:46.690 the Satellite Transportable Terminal, 10:46.690 --> 10:48.720 the reason I use this as an example, 10:48.720 --> 10:51.370 this Terminal's Force Comms number one priority, 10:51.370 --> 10:53.270 out of the 20 systems they prioritize 10:53.270 --> 10:56.720 for our depot level work, this assemblage will be 10:56.720 --> 10:58.680 in the inventory for a while. 10:58.680 --> 11:01.480 Even as the I10 is built out, and we got to more 11:01.480 --> 11:04.450 VSAT's and other solutions, the STT's will be in 11:04.450 --> 11:07.810 the Army inventory in different COMPO's for years to come. 11:07.810 --> 11:10.193 And this sustainment will be important. 11:11.291 --> 11:13.110 Another key factor, if you remember 11:13.110 --> 11:15.623 I said we had zero repair cycle floats. 11:16.540 --> 11:17.373 Next Slide. 11:20.140 --> 11:23.330 We are building a repair cycle float pool 11:23.330 --> 11:28.330 for major C5ISR systems so units can turn in their equipment 11:28.350 --> 11:31.067 for depot level work and then immediately 11:31.067 --> 11:33.460 get a float in return and not wait for their 11:33.460 --> 11:35.957 system to come back months later. 11:35.957 --> 11:38.110 So now this is a supply exchange 11:38.110 --> 11:40.220 not a maintenance exchange. 11:40.220 --> 11:42.107 Units are turning it in, and getting 11:42.107 --> 11:44.450 a replacement immediately. 11:44.450 --> 11:47.221 The float pool, we went from no floats in 17. 11:47.221 --> 11:51.710 Now in 19 we're up to 319 and soon 11:51.710 --> 11:54.520 we'll be up to 506 next year. 11:54.520 --> 11:58.130 This is huge, for brigades to now at a time, 11:58.130 --> 12:00.060 turn in all of their equipments, 12:00.060 --> 12:03.950 and be given a float and stay ready and keep on moving. 12:03.950 --> 12:06.310 This is a game changer, we've invested 12:06.310 --> 12:09.790 significantly in doing this with the forward locations 12:09.790 --> 12:12.710 and back at Toby to keep everything going. 12:12.710 --> 12:15.034 These floats are really the production seed 12:15.034 --> 12:16.773 to keep the machine turning. 12:18.840 --> 12:20.360 Anything to add on that Frank? 12:20.360 --> 12:21.930 Did we even give you a microphone? 12:21.930 --> 12:23.863 - [Frank] Nope, I'm not allowed to talk. 12:26.770 --> 12:29.660 - Something else that's game changing here, 12:29.660 --> 12:31.530 yeah we'll give that microphone to Frank here, 12:31.530 --> 12:33.903 thank you. He'll jump in. 12:35.400 --> 12:40.191 Is Toby's performance to promise, this is key. 12:40.191 --> 12:44.370 When a unit, or the Army, asks Toby to do something 12:44.370 --> 12:46.970 any DOD partner, they need to know they're gonna 12:46.970 --> 12:49.050 get it back in the agreed time. 12:49.050 --> 12:51.170 We've improved the processes. 12:51.170 --> 12:53.850 In 15, about half the time we were meeting 12:53.850 --> 12:55.990 the orginally agreed upon schedule, and the 12:55.990 --> 12:57.863 schedule changes for many reasons. 12:59.470 --> 13:01.570 Sometimes the customers are reason, 13:01.570 --> 13:04.763 sometimes the depot's reason, or just other reasons. 13:05.630 --> 13:08.810 We've greatly improved to now in 18, 13:08.810 --> 13:12.163 93% of the time we keep to the original schedule. 13:13.220 --> 13:15.530 So I like having a fact-based conversation, 13:15.530 --> 13:18.140 quite often we get caught up in aspirational conversations 13:18.140 --> 13:19.940 and end up grossing about the same old stuff 13:19.940 --> 13:21.530 year after year and you wonder if 13:21.530 --> 13:23.460 anything's ever gonna change. 13:23.460 --> 13:25.070 I show you all this, not to brag, 13:25.070 --> 13:27.250 but just to demonstrate that we are changing, 13:27.250 --> 13:29.973 a new way to sustain a new network. 13:31.374 --> 13:35.050 Now, SECOME and AMC's number one priority 13:35.050 --> 13:37.610 to sustain material readiness, 13:37.610 --> 13:39.460 is getting after supply availability. 13:40.430 --> 13:44.230 What that simply means, is making sure that the right parts 13:44.230 --> 13:46.763 are at the right place at the right time. 13:47.790 --> 13:49.930 So soldiers can rely on their equipment 13:49.930 --> 13:51.970 being ready when they need it. 13:51.970 --> 13:54.860 So we've gotten after this, and supply availability 13:54.860 --> 13:58.040 across the board, SECOM's, C5ISR 13:58.040 --> 14:01.130 has improved drastically as we speak. 14:01.130 --> 14:06.130 So just recently in FY17 we were at 77% of the time 14:07.760 --> 14:10.923 supplies were available, where and when needed. 14:11.780 --> 14:15.620 Where we are now, at 93%, and taking that even higher. 14:15.620 --> 14:19.530 Around the globe, having the right part at the right place. 14:19.530 --> 14:23.080 To include the depot, cuz the depot can't do their work 14:23.080 --> 14:24.883 unless the supplies are on hand. 14:26.860 --> 14:30.653 As the supply availability goes up, backorders go down. 14:32.320 --> 14:34.420 And this is our trendline with backorders. 14:35.750 --> 14:39.480 They've gone from over 8,000 backorders in 17 14:39.480 --> 14:41.841 now under 4,000, cut that in half, 14:41.841 --> 14:45.230 driving it down even more next year. 14:45.230 --> 14:46.823 And these are solid numbers. 14:47.760 --> 14:51.441 Financial decisions and our objectives for next year are set 14:51.441 --> 14:54.090 but we have very predictable information here, 14:54.090 --> 14:55.790 and this is where we're taking it. 14:56.881 --> 14:59.250 Anything to add on any of that, Frank, 14:59.250 --> 15:00.633 before I go to the next part? 15:00.633 --> 15:01.466 - [Frank] No, you're doing well. 15:01.466 --> 15:02.450 - Am I doing alright? 15:02.450 --> 15:03.283 - [Frank] Yes sir. 15:03.283 --> 15:04.290 - Great. 15:04.290 --> 15:05.860 Now everything that I've covered so far 15:05.860 --> 15:09.810 is really focused on how we are improving our process 15:09.810 --> 15:12.281 to sustain what we've been sustaining for a while 15:12.281 --> 15:15.270 with the legacy components of the network. 15:15.270 --> 15:17.500 But as you all know, the network is changing 15:17.500 --> 15:21.022 with future's command, and getting ready for the next fight. 15:21.022 --> 15:24.953 No one can assume that our next fight will be in 15:24.953 --> 15:28.960 the same coin, fob-based environment that we've been at. 15:28.960 --> 15:31.480 With a mature theater, with a mature network, 15:31.480 --> 15:33.710 with very predictable rotations. 15:33.710 --> 15:37.760 The next fight will most likely be in an OSTIER environment 15:37.760 --> 15:41.750 no notice, with no infrastructure. 15:41.750 --> 15:44.730 So how are we getting after that with the network? 15:44.730 --> 15:47.970 Well the legacy network, existing network, 15:47.970 --> 15:50.023 is predominately programs or record. 15:51.860 --> 15:54.590 With developmental equipment. 15:54.590 --> 15:56.690 We'll call that standard equipment. 15:56.690 --> 15:59.563 What some smaller percentage of non-standard, 16:01.710 --> 16:04.710 I would say non-developmental COTS equipment. 16:04.710 --> 16:08.693 For today's discussion I'll just call the two POR and COTS. 16:09.610 --> 16:12.990 So when you look at, today, this is predominately Pre-ITN, 16:12.990 --> 16:17.260 Pre-Integrated Tactical Network, roughly how it lays out. 16:17.260 --> 16:19.160 Now of course there's COTS in programs or records, 16:19.160 --> 16:22.130 you get that, but understand the terminology. 16:22.130 --> 16:25.233 Where that's going with the ITN, it's completely flipped. 16:26.440 --> 16:29.843 The smaller piece of the pie are those 16:29.843 --> 16:33.373 programs or record, that have long glide pass. 16:34.610 --> 16:37.660 Full dial and PF consideration, lots of lead time, 16:37.660 --> 16:39.033 to prepare for sustainment. 16:39.960 --> 16:43.440 What we'll see more of are non-developmental items, 16:43.440 --> 16:47.264 COTS, that come into the system very rapidly, 16:47.264 --> 16:49.730 and at great varieties. 16:49.730 --> 16:51.160 Where different capability sets 16:51.160 --> 16:52.893 will receive different solutions. 16:53.990 --> 16:55.450 And that will need to be sustained, 16:55.450 --> 16:59.260 that poses huge sustainment challenges for us 16:59.260 --> 17:02.260 that we are now building and getting ready for. 17:02.260 --> 17:04.040 And I wanna talk to you about how we're gonna do that. 17:04.040 --> 17:07.873 To help you remember how we will address that, go back, 17:14.260 --> 17:16.900 no you're right, I'm sorry, you're all over, 17:16.900 --> 17:18.823 you're ahead of me, go forward here. 17:20.390 --> 17:23.150 Part of sustaining that COTS or the NDI 17:23.150 --> 17:26.500 equipment is manufactures warranty. 17:26.500 --> 17:28.620 And as they exist today in the COTS equipment 17:28.620 --> 17:32.060 and in the current network, warranty exchanges happen 17:32.060 --> 17:34.270 pretty much every way under the sun. 17:34.270 --> 17:36.400 Every PM for every different type of product 17:36.400 --> 17:39.840 can probably has a different warranty exchange process. 17:39.840 --> 17:42.140 Some of them might go back to the PM, 17:42.140 --> 17:44.200 some might go back to the manufacturer, 17:44.200 --> 17:47.610 some might go to the depot, who's doing reimbursable 17:47.610 --> 17:51.243 work for the manufacturer on the warranties, etc. etc. 17:52.630 --> 17:56.100 Now, when it's a small number of COTS in the inventory 17:56.100 --> 17:58.650 that's still tough to manage, when we go predominately 17:58.650 --> 18:02.300 COTS in the ITN, that's a much bigger challenge. 18:02.300 --> 18:03.650 That's the set up for where I'm going with 18:03.650 --> 18:05.950 the next slide I thought I was at, here we go. 18:06.860 --> 18:09.520 Build this out, and one more click. 18:09.520 --> 18:13.440 To help you think about where we're going to sustain 18:13.440 --> 18:18.440 this part of the ITN, remember 5-3-1, next slide. 18:20.950 --> 18:24.303 The five is getting after the warranties. 18:25.690 --> 18:29.410 Right now, most cases, our equipments procure, 18:29.410 --> 18:32.880 our COTS equipment procure with about a 1 year warranty. 18:32.880 --> 18:35.400 And sometimes, much of that year is taken up 18:35.400 --> 18:37.650 sitting in a warehouse waiting to be fielded. 18:38.590 --> 18:40.510 We now have the agreement, you heard from General Bassett 18:40.510 --> 18:43.250 yesterday during Warriors Corner, 18:43.250 --> 18:45.600 that we are procuring, in most cases, 18:45.600 --> 18:49.623 with a minimum 5 year warranty, on this NDIR COTS equipment. 18:50.800 --> 18:52.730 That will help cover us in the short term 18:52.730 --> 18:54.813 until we figure out the way ahead. 18:55.855 --> 18:57.710 And the way ahead will largely have to do 18:57.710 --> 19:02.166 with the Army's decision to keep this NDIR COTS equipment 19:02.166 --> 19:07.166 beyond the five years, or kill it, divest of it. 19:08.327 --> 19:10.260 And in some cases, that will happen, 19:10.260 --> 19:14.020 because the equipment is perhaps low-cost, 19:14.020 --> 19:16.160 or the tech-refresh cycle is so high 19:16.160 --> 19:18.980 there's no point in sustaining it past the five years. 19:18.980 --> 19:20.950 But we've gotta have lead time for that 19:20.950 --> 19:23.210 decision after warranty expires. 19:23.210 --> 19:27.040 So at the three year point, at three years into the warranty 19:27.040 --> 19:32.040 the Army will decide to keep or kill at the 5 year point. 19:34.740 --> 19:37.093 The other key part to this working, next slide, 19:38.658 --> 19:40.103 is the warranty exchange. 19:41.030 --> 19:43.770 Now right now with every possible process 19:43.770 --> 19:46.380 under the sun, we know that's not scalable across the Army. 19:46.380 --> 19:48.920 So, we have a very good model and that is 19:48.920 --> 19:53.270 how SOS sustains their COTS or NDI equipment. 19:53.270 --> 19:55.970 They centralize the exchange process. 19:55.970 --> 19:58.930 To sum it up, you get it all back to a central facility, 19:58.930 --> 20:00.950 stick it in to the SOS pipeline, 20:00.950 --> 20:03.350 it goes back to Lexington, Kentucky. 20:03.350 --> 20:07.840 That's SOSA, the Special Operations Support Activity. 20:07.840 --> 20:11.480 And then they manage from there where equipment needs to go. 20:11.480 --> 20:13.960 If it needs to be packed and shipped and sent to an OEM 20:13.960 --> 20:17.760 or the PM or the depot or some other repair facility. 20:17.760 --> 20:18.970 And then they get the equipment 20:18.970 --> 20:21.440 back to the soldier in the fight. 20:21.440 --> 20:22.860 What we're doing on the conventional side, 20:22.860 --> 20:25.430 now, is just starting a process to centralize 20:25.430 --> 20:27.763 the warranty exchange under Tobyhanna. 20:29.020 --> 20:32.020 After over 44 points of presence. 20:32.020 --> 20:34.549 Bottom line is, you have something break, 20:34.549 --> 20:37.180 get it to your nearest Toby rep, 20:37.180 --> 20:39.290 it's like taking it to an Amazon locker, 20:39.290 --> 20:42.430 and they'll get it back into the warranty exchange system. 20:42.430 --> 20:43.980 You don't have to worry about it. 20:43.980 --> 20:45.190 And you shouldn't even worry too much 20:45.190 --> 20:46.800 if they items still under warranty or not, 20:46.800 --> 20:49.210 because if it's not, the warranty's expired, 20:49.210 --> 20:51.940 chances are Tobyhanna's gonna be doing the repair anyway. 20:51.940 --> 20:53.840 So you just put it in the right hands. 20:54.680 --> 20:56.496 Anything to add on that Frank? 20:56.496 --> 21:01.496 - [Frank] All the SFAT's we've installed over a thousand 21:02.450 --> 21:07.450 NDI items, all the PRC's, DRC's, it's mostly NDI 21:07.618 --> 21:09.210 equipment out there today. 21:09.210 --> 21:11.210 - Very good, that is growing quickly as we've 21:11.210 --> 21:13.170 already seen with the SFAT's. 21:13.170 --> 21:15.515 You field different solutions to different units 21:15.515 --> 21:18.790 this could quickly get away from you, so we're stepping 21:18.790 --> 21:21.340 ahead of the problem here, well ahead of the curve. 21:21.340 --> 21:24.436 Anything to add on that unified maintenance contract? 21:24.436 --> 21:28.290 - No sir, we have been doing that for years now, 21:28.290 --> 21:32.576 under sustaining this equipment so its a natural extinction 21:32.576 --> 21:35.156 and put into the processes, so we think 21:35.156 --> 21:36.910 we can handle that pretty easily. 21:36.910 --> 21:39.640 - Good and we modified it to this new concept and 21:39.640 --> 21:42.970 being awarded late in 20, very good. 21:42.970 --> 21:45.153 Alright, so now we're gonna open it up to questions. 21:52.800 --> 21:54.230 Alright, nobody fight, so y'all 21:54.230 --> 21:55.780 get a chance to ask a question. 21:58.510 --> 22:01.990 Alright, so I just got the hook, our time is up, 22:01.990 --> 22:03.440 our twenty minutes is well spent. 22:03.440 --> 22:06.153 Thank you, and thank you for what you do for Army. 22:06.153 --> 22:08.403 (applause)