WEBVTT

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- Patient safety to me,

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is more focused on taking
care of patients correctly.

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When patients come to your
facility, it more about,

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don't hurt me, heal me, be nice to me.

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- Hey, good afternoon ma'am,
how are you doing today?

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- Good, how are you?

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- I'm Doctor Mez.

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- [Jason] And I believe
that is how patients feel

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when they come into your facility.

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They really come in at their
worst time, they are sick,

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they want your services, they
want you to be compassionate

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when you provide those services,

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they really want you to take care of them.

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And that's what our goal
is with patient safety.

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- Is there anything else
we need to address today?

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- Yes.

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- [Jason] Patients play a vital
role in their health care.

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They do have a duty to speak up

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when they come to the facility.

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They have to be honest
openly with everything

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that they are going through,

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so that the provider can
sufficiently address their issues.

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- That's something we can help you with.

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- Being actively knowledgeable
in you health care

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involves you trying to learn
what your disease process is,

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or illnesses are.

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If you're unclear, ask questions.

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Ask clarifying questions.

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The reason why you came is to get answers.

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And we're here to provide those.

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We will gladly explain it
so that you understand it.