WEBVTT 00:06.090 --> 00:08.570 - To the residents of AMCC housing 00:08.570 --> 00:09.480 my name is Ben Watson 00:09.480 --> 00:11.440 and I'm you new Commanding General. 00:11.440 --> 00:13.240 I may not know much yet, 00:13.240 --> 00:15.490 but I do know that my number one priority 00:15.490 --> 00:17.710 is helpin' to repair the storm damage 00:17.710 --> 00:19.090 from Hurricane Florence. 00:19.090 --> 00:21.510 Particularly as it affects our on-base residents 00:21.510 --> 00:23.920 living in AMCC housing. 00:23.920 --> 00:25.220 I think there's probably three things 00:25.220 --> 00:27.420 that everybody wants to know, right? 00:27.420 --> 00:31.140 Does AMCC know what's wrong with my house? 00:31.140 --> 00:32.810 When are they gonna fix it 00:32.810 --> 00:35.313 and am I gonna have to move during that process? 00:36.360 --> 00:38.640 The best way to refine the answers to those questions 00:38.640 --> 00:40.450 is to sit down with AMCC 00:40.450 --> 00:43.970 and talk about the individual plan for your home. 00:43.970 --> 00:46.530 And to that end, in terms of improving communication 00:46.530 --> 00:48.140 and coordination I think AMCC 00:48.140 --> 00:50.280 made a positive step over the break 00:50.280 --> 00:52.950 and they mailed out letters to many of you. 00:52.950 --> 00:55.170 Letters should of looked somethin' like this 00:55.170 --> 00:57.660 and on it is included a couple of phone numbers 00:57.660 --> 00:59.970 and a web link on which you can schedule an appointment 00:59.970 --> 01:02.750 with AMCC to come to your house and talk about 01:02.750 --> 01:04.580 the way ahead for repairs to your home, 01:04.580 --> 01:05.560 whether you're gonna have to move, 01:05.560 --> 01:07.480 all those sorts of things. 01:07.480 --> 01:09.960 Please call and schedule an appointment 01:09.960 --> 01:12.680 or get on the web and schedule an appointment. 01:12.680 --> 01:14.750 Now I know some of ya have made those calls 01:14.750 --> 01:16.720 and you've gotten a full voice mailbox 01:16.720 --> 01:18.540 and that can be frustrating. 01:18.540 --> 01:20.610 And I would just tell you don't give up. 01:20.610 --> 01:22.490 There are folks manning the phones 01:22.490 --> 01:24.320 and the web link is functional. 01:24.320 --> 01:25.730 So please continue to try 01:25.730 --> 01:28.340 until you're able to schedule that appointment. 01:28.340 --> 01:32.014 To compliment that in partnership with AMCC and with you 01:32.014 --> 01:34.240 what I'm doin' is sendin' out teams of Marines 01:34.240 --> 01:35.810 startin' next week into the neighborhoods 01:35.810 --> 01:37.940 to knock on doors and hear from ya. 01:37.940 --> 01:40.050 We want to know what you thinks goin' well, 01:40.050 --> 01:41.220 what's not goin' so well 01:41.220 --> 01:42.790 and where you're experiencing frustration 01:42.790 --> 01:45.380 and try to figure out how we might be able to better help. 01:45.380 --> 01:46.847 Most importantly I just want you to know 01:46.847 --> 01:49.060 that here at MCI East we care. 01:49.060 --> 01:50.490 The leadership is engaged, 01:50.490 --> 01:52.150 and we're ready to work with ya 01:52.150 --> 01:54.430 to try to speed up this process, 01:54.430 --> 01:56.100 improve communication 01:56.100 --> 01:58.700 and get our base back to where it should be. 01:58.700 --> 02:00.750 Thanks very much for your resilience. 02:00.750 --> 02:01.583 Semper fidelis.