WEBVTT

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- [Narrator] The Navy depends
on its high tech equipment

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to complete the mission,
and is making investments

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in its paid personnel and training systems

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to more effectively
recruit, develop, manage,

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reward and retain the force of tomorrow.

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The way sailors access
information and seek out services

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is changing, and to begin that change

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the Navy has taken its next big step

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in the NPT and E transformation.

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Standing up, My Navy Career Center,

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or MNCC.

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Initial MNCC capabilities bring
new customer-centered ways

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for sailors to access and
obtain HR services by phone,

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through a newly expanded
24/7 contact center,

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and online through My Navy portal,

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with a focus on customer service,

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MNCC will help sailors get
the answers they need quickly

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and accurately

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from a trained customer
service representative,

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or a connection to the
appropriate specialist.

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Online, My Navy portal
will empower sailors

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to initiate some HR services
themselves at any time,

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including viewing, verifying
and submitting requests.

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To update their personal
HR data under My Record

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and creating, updating,
requesting cancellation,

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or checking

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the status of an Electronic
Personnel Action Request,

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or EPAR.

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MNCC is being built around the idea

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that the Navy's HR services should adapt

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to sailors needs, not
the other way around.

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Providing user-friendly
support and resources,

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allowing them to focus on
their operational mission.

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To learn more about how to
get round the clock support

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with MNCC, call 833330MNCC,

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email askmncc@navy.mil,

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or go to My Navy portal at my.navi.mil

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to access links to view
in-depth training videos,

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tutorials and quick reference
guides to get started.

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(calm music)