WEBVTT 00:07.342 --> 00:09.148 - Hello there, this is Sarah Wiltgen, 00:09.148 --> 00:13.315 I'm coming to you live from my office here in building one. 00:13.887 --> 00:15.329 I really appreciate the feedback 00:15.329 --> 00:16.846 that I've been receiving so far 00:16.846 --> 00:19.317 and I have heard a lot about communication 00:19.317 --> 00:20.644 throughout the organization and you know 00:20.644 --> 00:24.811 that's always gonna be a challenge in any organization. 00:25.351 --> 00:27.803 You can have 25 people and people say I feel like 00:27.803 --> 00:30.826 we don't get enough communication and you can have 2500. 00:30.826 --> 00:33.212 So, I talked to the management team 00:33.212 --> 00:35.098 and I've spoken with the directors 00:35.098 --> 00:38.688 at our staff meeting and we pitched around some ideas 00:38.688 --> 00:41.402 and thought that perhaps a video clip 00:41.402 --> 00:44.673 that we could routinely update all of our employees 00:44.673 --> 00:46.703 on what's going on throughout this very large 00:46.703 --> 00:49.739 organization, MCCS Lejuene-New River. 00:49.739 --> 00:52.138 I don't love the camera so I hope that 00:52.138 --> 00:54.561 you can hear me and that these are valuable 00:54.561 --> 00:57.218 and my hope is just that you learn 00:57.218 --> 00:59.289 everything that's going on outside of your office 00:59.289 --> 01:00.868 and your division and your section. 01:00.868 --> 01:04.117 We're one big family and we rely on each other 01:04.117 --> 01:06.812 so much and communication is really important 01:06.812 --> 01:09.348 to employee satisfaction and happiness. 01:09.348 --> 01:11.132 So I'm gonna update you on a number of things 01:11.132 --> 01:13.093 in this little video clip. 01:13.093 --> 01:14.430 Maybe I'm not gonna hit exactly 01:14.430 --> 01:16.172 on your work area this time, but I hope 01:16.172 --> 01:18.298 to do it next time or the one after. 01:18.298 --> 01:19.852 And of course, I'm trying to get out 01:19.852 --> 01:21.889 of my office, coming out to see you. 01:21.889 --> 01:23.682 Sometimes that's harder than others. 01:23.682 --> 01:26.369 I have great intentions when I come in any given day 01:26.369 --> 01:28.702 and sometimes my schedule gets taken over 01:28.702 --> 01:31.869 by outside influences, but here we go. 01:32.226 --> 01:33.711 So a couple things that are happening right now 01:33.711 --> 01:37.108 that I wanted to touch upon in business operations. 01:37.108 --> 01:40.451 As you know, we're sort of focused MCCS wide 01:40.451 --> 01:43.081 in two sections, the revenue generating side 01:43.081 --> 01:45.383 that helps pay down on everything that we do 01:45.383 --> 01:48.588 throughout MCCS and the programs and services side 01:48.588 --> 01:50.712 in Marine and Family and Semper Fit. 01:50.712 --> 01:52.460 So starting with business ops, a couple things 01:52.460 --> 01:55.789 that are happening that perhaps you weren't aware of, 01:55.789 --> 01:57.799 within retail, I wanted to let people know 01:57.799 --> 02:01.854 that we've done really well on our ASI and CSI scores. 02:01.854 --> 02:03.753 And Carl Mencer and his team are all working on 02:03.753 --> 02:06.838 getting that information out and responding to it. 02:06.838 --> 02:08.863 But I'm really proud of everybody in retail, 02:08.863 --> 02:12.184 a huge division, for the good work that you do. 02:12.184 --> 02:15.282 There's some growth in new programs and services 02:15.282 --> 02:18.299 in things that we offer thanks to Fred Cone 02:18.299 --> 02:21.072 and everybody that's been working hard on some contracts. 02:21.072 --> 02:23.044 Taco bell is one that you might not 02:23.044 --> 02:26.414 have driven by lately, but we are finally open. 02:26.414 --> 02:28.486 That's been a labor of love for a number 02:28.486 --> 02:30.987 of months and everybody's very excited. 02:30.987 --> 02:33.010 The people that can go through the drive-thru, that can 02:33.010 --> 02:36.522 go on into Taco Bell for breakfast, lunch, dinnertime. 02:36.522 --> 02:40.407 We will be opening the gas in front of Taco Bell 02:40.407 --> 02:42.264 in the weeks ahead, and maybe even by the time 02:42.264 --> 02:44.570 you watch this clip, there will be gas 02:44.570 --> 02:47.897 that's run separate from the Taco Bell business. 02:47.897 --> 02:52.064 Gas still and fuel purchases will be managed by MCCS. 02:52.412 --> 02:54.465 Starbucks, for those of you like me, 02:54.465 --> 02:56.948 who rely on coffee throughout the whole day, 02:56.948 --> 02:58.911 we have a new Starbucks coming. 02:58.911 --> 03:01.863 We've been working that contract for months 03:01.863 --> 03:03.995 and we're excited that that location 03:03.995 --> 03:06.182 will be coming on board, either at the very end 03:06.182 --> 03:08.795 of April or the earliest part of May. 03:08.795 --> 03:11.957 Starbucks will be located between the commissary 03:11.957 --> 03:14.159 and the main exchange and we know that there'll be 03:14.159 --> 03:18.326 lots of traffic and lots of happy coffee drinkers like me. 03:18.496 --> 03:20.314 We're also been working on trying to bring 03:20.314 --> 03:23.446 a family restaurant to the Hadnot Point Plaza. 03:23.446 --> 03:25.238 Tony and his gang have been working on 03:25.238 --> 03:27.288 trying to get that contract. 03:27.288 --> 03:29.118 We've got a few nibbles out there. 03:29.118 --> 03:31.664 Those are for something other than fast food, 03:31.664 --> 03:33.908 a sit down type of a dining establishment 03:33.908 --> 03:35.527 and we're excited about the opportunity 03:35.527 --> 03:39.271 to bring that type of a business here to Lejeune. 03:39.271 --> 03:42.390 We have lots going on at the Landing Pad at New River 03:42.390 --> 03:46.480 that's gonna get a whole new overhaul, renovation wise. 03:46.480 --> 03:48.555 There's a number of things that we'll be bringing in there 03:48.555 --> 03:51.142 once that renovation is complete. 03:51.142 --> 03:54.892 The renovation begins sometime in early April 03:54.912 --> 03:57.745 and we will be seeing GNC, Subway, 03:59.589 --> 04:02.922 Things Remembered, the new name for ITT, 04:03.287 --> 04:05.888 which right now I can't remember, 04:05.888 --> 04:07.547 All Points Travel, see give me a second 04:07.547 --> 04:11.464 and I'll think of it and Enterprise Rent-A-Car, 04:12.731 --> 04:14.872 amongst other things that's coming into the Landing Pad. 04:14.872 --> 04:16.536 So stay tuned, we'll be probably coming up 04:16.536 --> 04:19.541 with a new name for the Landing Pad over at New River, 04:19.541 --> 04:22.182 but exciting stuff underway there. 04:22.182 --> 04:24.836 Inns of the Corps, you may have noticed 04:24.836 --> 04:26.497 if you're going down Holcomb that we have 04:26.497 --> 04:29.463 an absolutely beautiful new Inns of the Corps, 04:29.463 --> 04:32.418 which was under renovation for a very long time. 04:32.418 --> 04:34.872 We have a beautiful outdoor area with a 04:34.872 --> 04:38.021 water feature and we're really excited about 04:38.021 --> 04:40.526 the positive feedback that we're getting 04:40.526 --> 04:44.150 in customer satisfaction for the Inns of the Corps. 04:44.150 --> 04:45.847 All right, let me tell you a little about what's happening 04:45.847 --> 04:48.747 in the area of Semper Fit and Recreation. 04:48.747 --> 04:52.099 It's been difficult with the cuts to the budget, 04:52.099 --> 04:54.126 but I wanna applaud Paul and his team 04:54.126 --> 04:55.926 and everybody that's out there. 04:55.926 --> 04:57.844 We know that you get a lot of feedback. 04:57.844 --> 05:01.192 We know that you are keeping a happy face and doing 05:01.192 --> 05:03.153 the best to meet the needs of our customers 05:03.153 --> 05:04.970 who aren't happy about some of the cuts 05:04.970 --> 05:07.943 and changes within Semper Fit and Recreation. 05:07.943 --> 05:10.099 You're doing a great job and I appreciate it. 05:10.099 --> 05:12.112 There's still lots and lots of very positive 05:12.112 --> 05:14.089 feedback about the work that you do. 05:14.089 --> 05:15.398 Nobody likes change and nobody likes 05:15.398 --> 05:17.485 to lose a service or pay for something 05:17.485 --> 05:21.642 that was once cheap or free, but I do believe that 05:21.642 --> 05:23.174 we're muddling through the changes and what's 05:23.174 --> 05:25.523 normal now will become normal in the future 05:25.523 --> 05:28.606 and some of the angst will lessen up. 05:28.750 --> 05:31.352 On the other hand, we've been working very hard 05:31.352 --> 05:33.594 with the operational forces to do the best 05:33.594 --> 05:36.385 that we can with diminished dollars and we do have 05:36.385 --> 05:38.917 agreements right now to extend the hours 05:38.917 --> 05:42.004 of operation at the both the Area 2 Fitness Center 05:42.004 --> 05:44.589 with Fleet Assistance Marines as well as 05:44.589 --> 05:48.339 the Fitness Center AS-4000 over at New River. 05:48.663 --> 05:51.815 So we had shrunk hours for a period of time 05:51.815 --> 05:54.188 and now we've expanded those hours of operations. 05:54.188 --> 05:56.265 So I thank you all for your perseverance 05:56.265 --> 05:59.052 as we work through these changes and 05:59.052 --> 06:02.138 appreciate your flexibility as we continue to do 06:02.138 --> 06:05.875 the best we can with our diminished budgets there. 06:05.875 --> 06:07.934 We have Maynia coming up in recreation. 06:07.934 --> 06:09.900 You know it's gonna be May and we'll have 06:09.900 --> 06:11.571 Maynia, which is a huge event. 06:11.571 --> 06:13.588 We have all kinds of folks that show up, 06:13.588 --> 06:15.925 families love this event, it's an annual event 06:15.925 --> 06:18.228 that we look forward to, takes a lot of planning 06:18.228 --> 06:20.255 so I appreciate your efforts there. 06:20.255 --> 06:22.957 The dates I believe, are the weekend of the 15th, 16th 06:22.957 --> 06:25.456 and 17th, so come out with your families 06:25.456 --> 06:27.058 if you like that kind of event. 06:27.058 --> 06:29.264 It's fun, we're gonna pray for beautiful weather 06:29.264 --> 06:31.665 and that's Maynia for the year. 06:31.665 --> 06:34.761 Under Marine and Family programs, we have 06:34.761 --> 06:36.722 a lot going on as we always do. 06:36.722 --> 06:38.822 So I wanna thank everybody in Marine and Family 06:38.822 --> 06:40.954 for your very hectic schedules and for doing 06:40.954 --> 06:42.840 the best that you can to meet the needs 06:42.840 --> 06:45.173 of our Marines, Sailors and families. 06:45.173 --> 06:47.639 Transition readiness, you guys are hopping. 06:47.639 --> 06:51.559 We're doing all kinds of hiring fairs, job fairs, 06:51.559 --> 06:54.637 the work that you do with advisors and helping 06:54.637 --> 06:57.530 transitioning Marines, Sailors is phenomenal. 06:57.530 --> 07:00.641 And we get lots and lots of positive advice, in fact, 07:00.641 --> 07:04.332 most frequently the most positive advice that we get is 07:04.332 --> 07:07.384 what a difference that that program is making. 07:07.384 --> 07:09.337 That's life changing stuff. 07:09.337 --> 07:10.873 As you know, helping people transition, 07:10.873 --> 07:14.631 help 'em find jobs, help 'em get into schools, 07:14.631 --> 07:16.935 good job you guys and we appreciate it. 07:16.935 --> 07:20.122 Good coordination, good teamwork as you're working 07:20.122 --> 07:21.897 with the many entities that touch 07:21.897 --> 07:24.647 that same process, so keep it up. 07:26.157 --> 07:27.572 Let's see, we have a substance abuse 07:27.572 --> 07:29.803 counseling center that's opened. 07:29.803 --> 07:33.720 Never before, at Lejeune, did Marine and Family 07:34.844 --> 07:38.175 or MCCS provide outpatient or intensive outpatient 07:38.175 --> 07:41.442 because we've had that relationship with the Naval Hospital. 07:41.442 --> 07:44.780 But today, effective actually at the end of January, 07:44.780 --> 07:48.344 we stood up a substance abuse counseling center 07:48.344 --> 07:51.047 in the former teen center on Brewster, 07:51.047 --> 07:53.167 and I'm hearing very good things about the work 07:53.167 --> 07:56.990 that Paula and her team of clinicians are doing there. 07:56.990 --> 07:58.752 So, thank you and thanks for your great 07:58.752 --> 08:00.940 relationship with the Naval Hospital, 08:00.940 --> 08:03.607 keep up the good work there too. 08:03.616 --> 08:06.170 Another thing that we've done is really focused 08:06.170 --> 08:08.652 on prevention and we're doing some great 08:08.652 --> 08:11.150 marriage enrichment retreats that we've gotten 08:11.150 --> 08:13.388 incredible positive feedback. 08:13.388 --> 08:15.494 Again, life changing stuff. 08:15.494 --> 08:17.653 If a marriage is going into difficult times, 08:17.653 --> 08:21.179 these types of workshops really help families so 08:21.179 --> 08:23.442 thank you for starting them and thanks for the 08:23.442 --> 08:25.440 work that you do on behalf of Marines 08:25.440 --> 08:28.023 and Sailors and their families. 08:28.251 --> 08:29.277 I wanna talk to you a little bit about 08:29.277 --> 08:31.247 some Human Resources issues. 08:31.247 --> 08:34.070 A lot of times, that's the thing that binds us all. 08:34.070 --> 08:37.808 You know, that's the division that touches us all. 08:37.808 --> 08:40.264 And so we've had a working group that I put together 08:40.264 --> 08:42.784 at the end of last year to look at 08:42.784 --> 08:46.244 rewards and recognition systems throughout MCCS. 08:46.244 --> 08:48.517 First of all, I wanted to standardize that 08:48.517 --> 08:51.135 because you're bringing together Lejeune and New River. 08:51.135 --> 08:53.053 We looked at best practices on both sides 08:53.053 --> 08:55.708 of the river and that product is almost finished. 08:55.708 --> 08:57.986 That working group is coming to a conclusion 08:57.986 --> 08:59.685 and you'll be hearing about what they've 08:59.685 --> 09:01.448 come up with, what they recommended, 09:01.448 --> 09:04.874 what the division directors have signed off on 09:04.874 --> 09:09.041 as a way of really providing you with a pretty robust 09:09.790 --> 09:13.123 amount of recognitions that managers can 09:14.049 --> 09:17.500 put forth for all of their working employees. 09:17.500 --> 09:20.704 A nice list of things that they can choose from. 09:20.704 --> 09:22.177 It's so important to be recognized, 09:22.177 --> 09:24.486 even if it's a pat on the back. 09:24.486 --> 09:25.853 A lot of times so many people do 09:25.853 --> 09:28.115 behind the scenes work in the organization 09:28.115 --> 09:29.915 and it's nice to be recognized so, 09:29.915 --> 09:31.311 I think you'll like that system that we're 09:31.311 --> 09:33.614 putting together and we'll be rolling that out 09:33.614 --> 09:36.197 probably within the next month. 09:36.311 --> 09:37.600 I think I've run through my list of things 09:37.600 --> 09:40.433 that I wanted to talk about today. 09:41.242 --> 09:43.193 Please reach out to me, send me an email, 09:43.193 --> 09:45.387 give me a call, tell me how you missed this 09:45.387 --> 09:47.020 and it would've been nice to have heard that. 09:47.020 --> 09:49.472 I'm here to meet your needs and I'm trying 09:49.472 --> 09:51.402 to push out information that will help you 09:51.402 --> 09:54.865 in your jobs, keep you satisfied, keep you happy. 09:54.865 --> 09:56.909 So, that's it for today and look forward 09:56.909 --> 09:59.159 to seeing me the next time.