WEBVTT 00:04.918 --> 00:06.423 - Alright, hi, good morning, 00:06.423 --> 00:08.848 and thanks for watching this little video clip, 00:08.848 --> 00:10.598 the third of my clips 00:11.213 --> 00:14.211 to try and push out as much communication as I can. 00:14.211 --> 00:16.370 ^I'm Sarah Wiltgen, the assistant chief of staff 00:16.370 --> 00:19.870 ^for MCCS, MCI East, and Lejeune-New River. 00:20.655 --> 00:22.976 ^I wanna cover as much as I can in a few minutes, 00:22.976 --> 00:25.685 ^so I'm gonna cheat today and look at my note cards, 00:25.685 --> 00:27.242 so if you see me looking down in my lap 00:27.242 --> 00:29.159 that's what's going on. 00:29.286 --> 00:31.714 As you know, or you might not know, 00:31.714 --> 00:34.988 earlier this week we got together as a management group. 00:34.988 --> 00:38.259 So a couple hundred managers and supervisors met 00:38.259 --> 00:40.473 to go over a short inventory of things 00:40.473 --> 00:41.599 that I thought were important 00:41.599 --> 00:43.737 for them as supervisors to know. 00:43.737 --> 00:45.640 And I'm gonna share some of that same information 00:45.640 --> 00:46.723 with you now. 00:47.543 --> 00:49.893 One of the things that we've been working on all year 00:49.893 --> 00:53.060 has been creating a new SOP for awards 00:54.064 --> 00:56.659 and recognition for our employees. 00:56.659 --> 00:57.861 I had a little working group 00:57.861 --> 01:00.091 that's worked for a couple months. 01:00.091 --> 01:02.692 We ran all of the final product through the union, 01:02.692 --> 01:05.396 got union blessing, and encouragement. 01:05.396 --> 01:07.090 It's a really robust program, 01:07.090 --> 01:09.431 so I want to make sure that all of our employees 01:09.431 --> 01:13.598 are aware of the different ways that we recognize and value. 01:14.185 --> 01:16.430 There are different things that you can do 01:16.430 --> 01:18.635 to be involved in that process as well. 01:18.635 --> 01:21.816 To recognize good work from your coworkers. 01:21.816 --> 01:25.972 Two of those options are, a team achievement award, 01:25.972 --> 01:29.710 which we give out quarterly, so if there is a team 01:29.710 --> 01:32.793 that you believe should be recognized 01:33.662 --> 01:36.843 and rewarded for that, talk to your supervisor 01:36.843 --> 01:38.880 and make that recommendation. 01:38.880 --> 01:43.047 The division directors vote, and we do award that quarterly, 01:43.220 --> 01:46.399 with the most recent recipients being just this week. 01:46.399 --> 01:49.830 We did the team achievement award for lodging division, 01:49.830 --> 01:53.997 and specifically the, I wanna call it a TLF still, 01:55.024 --> 01:57.440 the ends of the Corp Lejeune, 01:57.440 --> 02:00.336 so kudos to that group of employees 02:00.336 --> 02:03.484 who have worked really hard through a lot of renovations 02:03.484 --> 02:06.159 keeping the customer service high. 02:06.159 --> 02:07.935 And I wanna thank them again. 02:07.935 --> 02:09.518 So team achievement award is one thing 02:09.518 --> 02:11.569 that we're trying to make people aware of. 02:11.569 --> 02:15.736 The second acknowledgement or recognition as an individual 02:15.903 --> 02:18.898 is what we call an unsung hero award. 02:18.898 --> 02:22.635 And again, anyone can be nominated, and anyone can nominate. 02:22.635 --> 02:24.450 And that's a monthly award. 02:24.450 --> 02:28.097 And again, it's perhaps somebody who does incredible work, 02:28.097 --> 02:30.343 but perhaps a little bit behind the scenes. 02:30.343 --> 02:32.923 Not the types of people that are on the front line 02:32.923 --> 02:35.673 and perhaps get more recognition, 02:36.214 --> 02:37.799 but if you see somebody that you think 02:37.799 --> 02:40.352 is a good recipient for that award, 02:40.352 --> 02:42.751 say something to your supervisor. 02:42.751 --> 02:45.158 And we have lots of ways that we acknowledge, 02:45.158 --> 02:47.641 but I don't think that people recognize 02:47.641 --> 02:49.586 that there are many different ways 02:49.586 --> 02:50.588 that we can say thank you 02:50.588 --> 02:52.731 to employees who are doing a good job. 02:52.731 --> 02:54.145 We have on the spot awards, 02:54.145 --> 02:57.063 which are Marine Corp exchange gift cards, 02:57.063 --> 03:00.063 and we have cash awards on the spot, 03:00.085 --> 03:01.443 and then you're probably aware 03:01.443 --> 03:03.909 that we do an annual performance evaluation 03:03.909 --> 03:07.909 where we can get a merit increase, and time off. 03:08.854 --> 03:12.854 So the SOP is actually eight or nine pages long, 03:13.422 --> 03:14.877 there's lots of things that we can look at 03:14.877 --> 03:17.208 to catch people doing good work, 03:17.208 --> 03:19.034 and appreciate and value them, 03:19.034 --> 03:21.648 so that's just something that we've been working on, 03:21.648 --> 03:22.985 as I said, a number of months, 03:22.985 --> 03:24.196 and I'm real pleased that we're finally 03:24.196 --> 03:26.882 at the point where we're rolling it out. 03:26.882 --> 03:28.295 A couple other things that we talked about 03:28.295 --> 03:30.069 during that all managers meeting, 03:30.069 --> 03:33.216 how to deal with employee wellness and health. 03:33.216 --> 03:34.977 It's a big priority of mine, 03:34.977 --> 03:38.978 to make sure that people are as healthy as possible. 03:38.978 --> 03:41.576 Not just physical health, but emotional health, 03:41.576 --> 03:45.159 spiritual health, financial health as well. 03:46.233 --> 03:48.888 And we have an employee assistance program 03:48.888 --> 03:52.066 that's based from a company called Magellan, 03:52.066 --> 03:54.566 and I don't think that a lot of employees use it, 03:54.566 --> 03:55.840 or are aware of it. 03:55.840 --> 03:59.794 So we're gonna be standing up a little action team, 03:59.794 --> 04:02.186 multi-divisional, to look at all 04:02.186 --> 04:06.142 of the whistles and bells that this program offers us, 04:06.142 --> 04:08.738 to make sure that we're fully communicating it, 04:08.738 --> 04:11.893 aware of it, recommending it, embracing it. 04:11.893 --> 04:15.565 And that team is gonna get together here shortly, 04:15.565 --> 04:18.388 so if you're interested in being a part of that team, 04:18.388 --> 04:20.709 say something to a supervisor, 04:20.709 --> 04:22.243 we can't take too many people, 04:22.243 --> 04:25.680 but as many people who have an interest, we should know. 04:25.680 --> 04:28.097 So a little heads up to that. 04:28.653 --> 04:29.628 This is June, 04:29.628 --> 04:32.222 and we are getting ready to turn the corner on July, 04:32.222 --> 04:35.402 which is the one year mark for the consolidation 04:35.402 --> 04:37.357 of Lejeune and New River. 04:37.357 --> 04:38.994 So we talked about that a little bit 04:38.994 --> 04:41.949 at our all managers and supervisors meeting. 04:41.949 --> 04:45.412 I just wanna thank everybody for the past year, 04:45.412 --> 04:47.034 and how much work that's been. 04:47.034 --> 04:51.201 And I know that changes can be harder on some than others. 04:51.224 --> 04:53.443 And it's been difficult in a lot of ways. 04:53.443 --> 04:55.056 But we're really at that year mark, 04:55.056 --> 04:56.703 and we're ready to turn the corner 04:56.703 --> 04:59.014 and embrace that this is who we are. 04:59.014 --> 05:00.764 No more looking back. 05:01.411 --> 05:02.742 We had the good fortune 05:02.742 --> 05:05.825 of having Brigadier General Castellvi 05:05.891 --> 05:10.058 as the leader of the MCCS budget oversight committee, 05:10.237 --> 05:12.127 which is one of the core committees 05:12.127 --> 05:16.294 that manages the NCCS programs throughout the Marine Corp. 05:16.886 --> 05:18.694 So that meant that he was really familiar 05:18.694 --> 05:22.130 with some of the fiscal and budgetary challenges 05:22.130 --> 05:25.630 that were coming, both for 15, 16, and 17. 05:26.474 --> 05:30.641 And it was his decision to consolidate these two MCCS's. 05:31.489 --> 05:35.656 This allowed us to really manage through financially, 2015, 05:38.706 --> 05:42.039 which took some significant fiscal cuts. 05:43.804 --> 05:45.543 Had we not come together in that way, 05:45.543 --> 05:48.226 I think both for New River and Lejeune, 05:48.226 --> 05:50.738 that things would have been significantly more challenging. 05:50.738 --> 05:54.016 So while it feels like we're going through a lot of changes, 05:54.016 --> 05:56.444 we've had to make some difficult decisions in staffing, 05:56.444 --> 05:58.969 in hours of operation, et cetera. 05:58.969 --> 06:00.944 I really do think that the consolidation 06:00.944 --> 06:03.194 is a win-win at this point. 06:03.236 --> 06:05.474 And if you have any ongoing questions 06:05.474 --> 06:08.471 about what's going on with consolidation, upcoming changes, 06:08.471 --> 06:10.492 make sure that you talk with your supervisor 06:10.492 --> 06:12.325 or your division head. 06:12.489 --> 06:14.938 So speaking of General Castellvi, he's back. 06:14.938 --> 06:17.720 He's been gone for about a year, deployed, 06:17.720 --> 06:21.163 and he is back, and will be changing command 06:21.163 --> 06:24.746 to be the Deputy Commanding General of 2MF, 06:25.908 --> 06:29.308 and for a period of time he'll continue to wear his hat 06:29.308 --> 06:32.475 as the commanding general of MCI East. 06:32.783 --> 06:36.366 So kudos to him for that great opportunity, 06:36.693 --> 06:38.310 for his change of command, 06:38.310 --> 06:42.310 and look forward to working with General Widely. 06:43.058 --> 06:45.033 I'm having a hard time remembering his name, 06:45.033 --> 06:48.390 General Widely, he was gonna be coming in late July, 06:48.390 --> 06:51.390 so more on that in the months ahead. 06:52.570 --> 06:54.057 Okay, now just for some updates, 06:54.057 --> 06:56.749 and if I don't mention your particular division or section, 06:56.749 --> 06:58.332 it's only for time. 06:58.543 --> 06:59.611 We could sit here for an hour, 06:59.611 --> 07:01.153 and I could sing lots of praises, 07:01.153 --> 07:02.645 and that's actually what I would love to do, 07:02.645 --> 07:05.521 but I know you don't wanna watch me for an hour, 07:05.521 --> 07:06.821 so I wanna give you some updates 07:06.821 --> 07:10.701 in the world of revenue generating or business operations. 07:10.701 --> 07:14.125 Everybody in that area of our book of business 07:14.125 --> 07:17.971 has been working really hard throughout the summer. 07:17.971 --> 07:21.690 Last time I spoke to you about the opening of Taco Bell, 07:21.690 --> 07:23.588 which is doing extremely well. 07:23.588 --> 07:25.715 Since then we've opened Starbucks, 07:25.715 --> 07:28.571 so if you're a coffee drinker, and you haven't been by, 07:28.571 --> 07:30.081 it's right next to the main exchange, 07:30.081 --> 07:31.888 so get over there and get your coffee. 07:31.888 --> 07:36.055 I know that I enjoy dropping in there on occasion. 07:36.099 --> 07:38.544 Doing quite well, and thanks to that whole team. 07:38.544 --> 07:39.867 They suffered through some challenges 07:39.867 --> 07:42.200 with some IT startup issues, 07:42.412 --> 07:45.829 and the customer really didn't feel that, 07:46.163 --> 07:47.295 the employees felt it. 07:47.295 --> 07:48.963 And I appreciate all the hardship 07:48.963 --> 07:51.463 that you guys muddled through. 07:51.493 --> 07:54.660 Napa Auto Parts is another new service 07:55.365 --> 07:56.583 that we're gonna be starting up, 07:56.583 --> 07:59.159 and that's gonna be in the Hadnot Point Plaza. 07:59.159 --> 08:01.707 And that's coming up here in the next month. 08:01.707 --> 08:05.073 Dem Boyz Barbecue is in the french creek area. 08:05.073 --> 08:06.974 I didn't know Dem Boyz until I had them recently 08:06.974 --> 08:08.569 at someone's retirement party, 08:08.569 --> 08:10.469 and it is very good barbecue, 08:10.469 --> 08:13.664 so check it out if you're hungry at lunch time. 08:13.664 --> 08:15.871 We got a lot of renovations ongoing, 08:15.871 --> 08:17.577 the landing pad over at New River 08:17.577 --> 08:21.744 is getting a complete redo, and by the end of August 08:21.859 --> 08:23.514 you should be able to walk through there, 08:23.514 --> 08:25.523 and you won't even recognize it. 08:25.523 --> 08:28.940 It's gonna have lots of new opportunities 08:29.379 --> 08:31.724 for vendors to include Subway. 08:31.724 --> 08:34.378 And so, thanks to Todd in facilities and maintenance 08:34.378 --> 08:37.394 for doing a fabulous job renovating the landing pad. 08:37.394 --> 08:40.053 A couple other renovations to let you know about, 08:40.053 --> 08:42.402 one recently completed was out at H1, 08:42.402 --> 08:45.623 and that was the Warriors Command Post snack bar, 08:45.623 --> 08:48.667 so if you're in that area, go by and check it out. 08:48.667 --> 08:50.198 And then finally upcoming, 08:50.198 --> 08:52.142 they're gonna be renovating the snack bar, 08:52.142 --> 08:55.225 expanding it at the education center. 08:55.301 --> 08:57.169 So we have some changes underway 08:57.169 --> 08:58.411 to make sure that all the folks 08:58.411 --> 08:59.632 that are there at the Ed center, 08:59.632 --> 09:01.403 that eat breakfast and lunch, 09:01.403 --> 09:04.769 have some alternative options for fueling well, 09:04.769 --> 09:06.889 we're renovating that snack bar area. 09:06.889 --> 09:07.975 Those are just a few, 09:07.975 --> 09:10.052 facilities and maintenance continue to be really busy, 09:10.052 --> 09:12.478 and thanks for all your hard work. 09:12.478 --> 09:15.891 Semper Fit updates, so obviously we all are hearing about 09:15.891 --> 09:18.177 the upcoming stuff that's happening 09:18.177 --> 09:20.429 over Fourth of July weekend. 09:20.429 --> 09:23.043 We have the fireworks show, as usual, 09:23.043 --> 09:25.265 here at WPT Field, and Semper Fit, 09:25.265 --> 09:27.688 and all of the folks that are involved 09:27.688 --> 09:31.168 in assisting in that large base-wide event 09:31.168 --> 09:33.035 have been working hard for months. 09:33.035 --> 09:35.721 We have Daughtry, of American Idol fame, 09:35.721 --> 09:38.168 who's gonna be the key performer, 09:38.168 --> 09:40.418 and a couple opening bands. 09:40.634 --> 09:43.874 Look in the marketing materials for upcoming details 09:43.874 --> 09:46.016 about what's going on at Fourth of July. 09:46.016 --> 09:47.290 Really looking forward to it, 09:47.290 --> 09:49.106 and the CG is super excited 09:49.106 --> 09:51.105 that he doesn't have to be on screen, 09:51.105 --> 09:54.821 but he'll be here live for Fourth of July this year. 09:54.821 --> 09:57.455 Over at New River on the fifth of July, 09:57.455 --> 10:00.705 we have the Red Bull Global Rallycross. 10:00.733 --> 10:03.900 The first ever Global Rallycross event 10:04.758 --> 10:06.540 on a military installation. 10:06.540 --> 10:08.733 And I'm so excited to talk about that. 10:08.733 --> 10:11.042 We've been in negotiations with Red Bull 10:11.042 --> 10:14.713 and the Department of defense for months and months. 10:14.713 --> 10:17.636 And we really think that that's gonna be a fun activity 10:17.636 --> 10:19.719 for marines and families. 10:20.049 --> 10:22.802 The event on the fifth is open to the public, 10:22.802 --> 10:26.309 and then there's a sneak peak event on the third of July, 10:26.309 --> 10:28.140 where they'll be doing some time trials 10:28.140 --> 10:29.624 and some preparation. 10:29.624 --> 10:32.224 So check out our website to come. 10:32.224 --> 10:35.493 We've been in the last stages of contract negotiation, 10:35.493 --> 10:37.958 so we'll be pushing out details on that soon. 10:37.958 --> 10:39.057 But thanks to everybody 10:39.057 --> 10:41.444 in all your different departments and sections 10:41.444 --> 10:43.221 that continue to work towards readiness 10:43.221 --> 10:44.971 for those big events. 10:45.189 --> 10:48.714 A couple other things going on in Semper Fit to come. 10:48.714 --> 10:52.200 We have the next Grand Prix event on 11 July, 10:52.200 --> 10:54.364 which is the Sandsational Beach run, 10:54.364 --> 10:56.573 so if you're a runner and you haven't signed up, 10:56.573 --> 10:59.446 get signed up, that's always a great event. 10:59.446 --> 11:01.800 And finally we have the silver and gold events 11:01.800 --> 11:04.689 that happen through the Single Marine program. 11:04.689 --> 11:06.718 Those are concerts, comedians, 11:06.718 --> 11:09.096 and mixed martial arts events. 11:09.096 --> 11:10.997 And we have a couple of those coming up, 11:10.997 --> 11:12.656 both at Lejeune and New River, 11:12.656 --> 11:13.859 throughout the rest of the summer, 11:13.859 --> 11:16.359 and the beginning of the fall. 11:16.701 --> 11:18.585 Marine and Family programs. 11:18.585 --> 11:20.546 I wanna talk to you about the work 11:20.546 --> 11:23.296 that they've been doing with VIPs 11:23.923 --> 11:26.234 and lots of surveys and inspectors, 11:26.234 --> 11:29.205 and IGEs that are looking at the various programs. 11:29.205 --> 11:32.042 There is not one single visitor, VIP, 11:32.042 --> 11:34.040 or inspector, or surveyor 11:34.040 --> 11:37.283 that doesn't leave this base during an out brief, 11:37.283 --> 11:39.558 to either myself or the command deck, 11:39.558 --> 11:41.366 without singing high praises. 11:41.366 --> 11:43.608 I do believe that we have the model programs 11:43.608 --> 11:47.108 in Marine and Family programs throughout the Marine Corp. 11:47.108 --> 11:48.635 You know that, I know that, 11:48.635 --> 11:49.968 but it's really nice to hear 11:49.968 --> 11:53.051 outside visitors come and say, "Wow". 11:54.652 --> 11:57.313 And so I thank you for all the behind the scenes work 11:57.313 --> 12:00.616 that all of our Marine and Family Programs staff do, 12:00.616 --> 12:03.300 the forward facing work with the customer, 12:03.300 --> 12:05.885 the administrivia that we need to live through 12:05.885 --> 12:10.052 when we provide health and wellness programs and services. 12:10.374 --> 12:11.926 But specifically, I wanna talk to you 12:11.926 --> 12:13.204 about one of those surveys, 12:13.204 --> 12:15.041 and that's a higher headquarters inspection. 12:15.041 --> 12:17.721 That's an annual survey of childcare. 12:17.721 --> 12:20.531 That survey kinda took a different form 12:20.531 --> 12:22.074 in the last two years, 12:22.074 --> 12:25.894 and it has hundreds, and hundreds of elements of compliance. 12:25.894 --> 12:27.873 And everyone in childcare is familiar with this, 12:27.873 --> 12:29.602 but I don't know that the whole organization 12:29.602 --> 12:32.935 truly understands the amount of scrutiny 12:33.067 --> 12:35.444 that our childcare program goes through. 12:35.444 --> 12:38.473 So the new survey model has three different sections. 12:38.473 --> 12:40.711 One is more administrative and management, 12:40.711 --> 12:44.878 and one is about the health and safety of the facilities, 12:45.683 --> 12:47.042 and the other has to do with 12:47.042 --> 12:49.798 where the rubber meets the road, and that's the programming. 12:49.798 --> 12:52.724 How well trained, and how well connected 12:52.724 --> 12:55.206 are the caregivers to the children? 12:55.206 --> 12:57.904 And to me that's really the money shot. 12:57.904 --> 13:00.416 If our employees are doing their jobs well, 13:00.416 --> 13:02.552 working with the children, are well trained, 13:02.552 --> 13:05.026 and we do well in that section of the survey, 13:05.026 --> 13:07.020 that really speaks volumes. 13:07.020 --> 13:10.797 And we blew the lid off on the survey in that area. 13:10.797 --> 13:12.742 We did well in the other areas as well, 13:12.742 --> 13:16.379 but kudos to everybody that provides childcare daily, 13:16.379 --> 13:20.546 in school age care, and in our CDCs, in family childcare, 13:20.854 --> 13:24.485 in resource and referral, well done on your survey, 13:24.485 --> 13:26.714 and I want to thank you very much. 13:26.714 --> 13:29.760 So that sort of concludes my little updates. 13:29.760 --> 13:31.874 Like I said, I'd like to speak to every division, 13:31.874 --> 13:33.402 every section, but for the sake of time, 13:33.402 --> 13:34.914 I'm gonna wrap today. 13:34.914 --> 13:36.702 If you have any questions about anything 13:36.702 --> 13:37.662 that I talked about, 13:37.662 --> 13:40.175 talk to your supervisor, or your division head, 13:40.175 --> 13:42.175 and have a great summer.