WEBVTT

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- [Zach] The Richmond Hill Medical Home achieved

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national committee for quality assurance, recognition level

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three on their renewance for the second time since opening

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in spring of 2011.

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- I can tell you in my 36 years of practicing medicine,

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this is truly the best setting for a physician,

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for nurses to provide care on a primary care note

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to our patients.

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- [Zach] The Richmond Hill Medical Home team

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practices transparency in regards

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to medical care deliverance.

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- [Herman] We form a bond with our patients,

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with their primary care manager team to deliver the

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best health care we can.

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- [Zach] According to the NCQA website,

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the accreditation includes three levels of compatibility,

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with level three being the highest.

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- [Herman] We're very proud of that because this is the

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second time we've achieved that status.

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- [Zach] HEDIS, the Healthcare Effectiveness Data

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and Information Set, is used by 90% of America's

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health plans to measure performance in which there are

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81 measures across five domains of care.

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^- We are at the top of national standards for deliverance

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^of healthcare in a primary care setting,

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which is what we all achieve here at our clinic.

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^- You need to be that advocate for the patient

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^to the providers.

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- [Zach] Myrium Cases, the supervisory nurse

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of Richmond Hill Medical Home, touched on the importance

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providing a welcoming work environment

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for patients and staff.

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- I always tell the nurses when they first come here

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that we are a team.

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That's the first thing that I tell a nurse.

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We are a team.

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- [Zach] The Richmond Hill Medical Home provides

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beneficiaries with primary care providers

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who comprehend what it means to be a service member.

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- We understand what it is to be in the military

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and what the stresses on the family are,

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you know, especially with deployments and

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Afghanistan, Iraq.

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We have an understanding that a lot of civilian clinics

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might not have.

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- [Zach] At the end of the day, Bartell said he's

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proud of his team and honored to lead them

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now and into the future.

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For Winn Army Community Hospital Public Affairs,

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I'm Zach Rehnstrom.