WEBVTT

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(tense, dramatic music)

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- Well Mrs. Doe, because your husband died

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on active duty status, you'll be the one

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receiving his benefits.

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- He's not my husband.

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- You're the only beneficiary listed on his vRED & SGLI,

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so you're the only one that can receive

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his death gratuity and life insurance.

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- He's my ex-husband.

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- Well, if you see right here,

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he must have never changed it, so you're the only one listed

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so you are the only one that can receive the benefits.

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- Alright, you're all set, ma'am.

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Thank you. Have a great day, bye.

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Good morning, how may I help you?

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- Yeah, my husband recently passed away.

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He said we would be taken care of if we came and saw you.

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This is his information.

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- Oh. Ma'am, I'm sorry to inform you,

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but you're not listed as his beneficiary

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on his vRED or his SGLI.

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- How are we going to pay the mortgage?

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And the bills?! And I have kids!

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- I'm not really sure, ma'am.

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I'm really sorry but there's nothing we can do

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because you're not listed as his beneficiary.

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- (cries)
(tense, dramatic music)

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- [Soldier] (breathes heavily)

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It was just a dream.

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(keys tapping)

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(phone ringing)

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(phone ringing)

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- [Man On Phone] Thank you for calling

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the personnel office, how may I help you?

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- [Soldier] Hi, yes I had a recent change

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in my marital status and I'd like to know

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how to update my vRED & SGLI.