WEBVTT

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^- PHA SMART is kind of our mass PHA process

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^where we run through all of individuals

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in the entire wing in order to make sure

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that their medical readiness is good for deployment.

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It increases their IMR stats and really does help out

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with the IMR stats for the wing.

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The actual acronym stands for

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Prevantative Health Assessment.

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But the SMART part stands for

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Streamlined Medical Annual Readiness Tsunami.

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^That's kind of how we look at it,

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^is a tsunami of all the individuals in the wing

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coming in here to get their medical readiness taken care of.

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- The way it was before is that we would spend

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^the majority of our drills focusing on PHA

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^12 months out of the year.

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What this does is it allows us 11 months out of the year

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to do more training and stay up to date,

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^practicing our medic skills for real-world applications.

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- Planning is throughout the entire wing.

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^We have to have from leadership down on board.

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^We have tremendous support from our wing leadership.

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We have to have all the unit health monitors involved

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in making sure all of the packages

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get out to each squadron.

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We have COM coming in to set up for our computer work.

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^Every hand is in the pot trying to make sure

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^this this is a success for the wing.

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- The customer satisfaction is why we're here.

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^The Med group is a service organization.

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^We're a support entity.

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We care deeply about how satisfied they are,

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so we will always look at everything that they say,

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^all the comments that they put on their surveys,

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^and try to make this a process that works for them.

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