WEBVTT

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This is the largest single building hotel
for the armies, a thousand rooms,

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larger than any hotel for the army
for in CONUS or overseas.

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The thousand rooms, we have seven floors,
150 rooms per floor, and we also have

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a full service laundry that all the laundry
that will be done in-house in our

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centralized laundry.
And also this summer we'll have a full

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restaurant that will be a restaurant, bar,
and a grab-and-go type restaurant.

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Nine hundred rooms are extended stay
rooms, meaning they are fully furnished

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and have kitchenettes.
And then we 100 family suites focused on

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our army family that will be staying with
during the PCS season in the summertime.

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I think one of the things that the soldiers
really talking about as they've

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walked in the hotel last couple days
is what's actually in the room.

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With the full kitchenette we've supplied
all the rooms with pots/pans, flatware,

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China, glasses, everything they need, so
when they get to the property, they have

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everything they need to have a comfortable
accommodations, kind of like a little bit

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a piece of a home away from home.

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The first day we were open we had 600
soldiers check in to the facility.

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The number one comment I heard when if
they walk through the doors, they just

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looked at the lobby, looked around, and
said, wow, this is great that the army has

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done this for me, coz they may -- you know,
a very nice facility, very clean

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environment, so they can start their
learning here at Fort Lee.

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The key features really center around the
student soldier and what we have here in

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the facility, one thing we have is we have
study rooms, so soldiers will get together

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as groups outside of the classroom
and enhance their studying.

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Probably one of the biggest benefits of
the Fort Lee Lodge being here on Fort Lee

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is just that we have so many students come
from all around the nation and all around

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the world for classes here in Fort Lee.
But when it come to lodge, they can

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actually leave their car in the parking
lot and walk across the street, less than

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five minutes they're at LAU, the Army
Logistic University, taking their courses

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instead of the transportations required
when we have them off post or in another

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building situation.

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This facility, you know, with a thousand
rooms is the largest in the army.

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But what's even more fantastic that that
is that it's gonna be full 11 months out

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of the year.
Running a hotel, a 93% occupancy,

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meaning everyday would have 930 plus soldiers
in this building, and that's gonna be

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a challenge but also a success
for the entire army.

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I think customer service really
starts at the frontline.

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It starts with the frontline employees
really reaching across the desk or,  you

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know, in the guest room for they're doing
housekeeping, or anytime they make that

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special contact with the guest, and that
really is where that special customer

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service happens.
When the guest walks away from the desk,

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they leave their room after it's been
cleaned, they will know not only that

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we're a hotel, we're an army hotel, so
that means we have a special place in our

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heart for them and their families and that
it will be something that we work very

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hard, so our employees know to make sure
the guests walks away happy and knowing

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that we care for them and their families.
The rooms are nice.

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They're clean.
They're very -- they're a lot nicer than

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almost any hotel I've ever stayed
in, so it's not bad.

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I enjoy it here.
I can't stand a dirty room, like certain

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hotel rooms are kinda sketchy-ish, and,
I mean, this one's pretty clean.

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I like it a lot.