WEBVTT 00:04.269 --> 00:05.718 Hey. I am Bruce Theinert. 00:05.823 --> 00:10.730 B-R-U-C-E T-H-E-I-N-E-R-T 00:11.158 --> 00:13.537 Okay and then what is your position here at Dell? 00:13.785 --> 00:16.788 I am a manager in server support. Okay. 00:17.751 --> 00:20.506 Now if you can just look at me and we will just have a nice little conversation. 00:20.852 --> 00:25.183 Okay. So how many military people does Dell hire 00:25.183 --> 00:28.537 percentage wise and stuff that you were telling me a moment ago? 00:29.021 --> 00:34.788 Well, overall Dell has got a 20% of it's over 100,000 workforces are veterans 00:35.114 --> 00:41.346 and here in Oklahoma City we are up around 22%. I think actually approaching 23%. Okay. 00:42.434 --> 00:45.899 Are you involved in hiring process when people are coming in? 00:46.029 --> 00:47.115 Yes. Okay. 00:47.226 --> 00:48.550 Do you work with our employment coordination program? 00:48.954 --> 00:50.387 Yes, I do. Okay. 00:50.508 --> 00:56.756 So at what strengths or weaknesses or anything out of that program do you use 00:56.756 --> 01:03.466 that program for when you are finding candidates. What we do is we are looking for strong 01:03.466 --> 01:07.440 people you know then they don't necessarily have to be the most technical, 01:07.558 --> 01:12.705 but have got a good solid understanding of how they get a job done and we found that 01:12.837 --> 01:14.990 veterans are very good at understanding it. 01:15.188 --> 01:20.106 They are trained you know mission comes first all right so find that there are 01:20.214 --> 01:26.003 people that are trainable and you know and once you find a quality person, you can 01:26.057 --> 01:27.025 teach him anything. 01:27.782 --> 01:35.444 So we use the program because sometimes the Vet doesn't even understand that there 01:35.444 --> 01:39.882 is a transition from his construction or mechanic job into an IT career field 01:40.013 --> 01:45.646 and we found that people that work in those type of jobs know troubleshooting 01:45.762 --> 01:47.931 and troubleshooting transitions into IT. 01:48.278 --> 01:54.268 Yeah, they are coming on the new program now that they are certifying military 01:54.560 --> 01:59.245 members by what they do in their military career so they don't have to get retrained 01:59.365 --> 02:02.839 with other school and that kind of stuff. Is that something that you guys they have that 02:02.956 --> 02:06.074 certification you need to take that into account and say yes they are military 02:06.207 --> 02:10.275 career specialty does translate to civilian job skills. 02:10.525 --> 02:15.074 It is something we look at. We never look at just one thing you know 02:17.276 --> 02:20.625 because I have hired a great many mechanics over the years. 02:20.767 --> 02:23.993 They have a minimal amount of experience 02:24.596 --> 02:32.862 with computers but are very good at troubleshooting and that may not be on the resume. 02:33.100 --> 02:36.709 Okay. What can they - well first of all I am 02:36.828 --> 02:40.798 going to go this route. Since you are former military kind of got 02:40.908 --> 02:44.392 an idea inside into the life of the military and that kind of thing does that 02:44.510 --> 02:50.626 help you in hiring military or is it providing you benefits to kind of know the 02:50.764 --> 02:54.233 lifestyle or the kind of the culture I guess? It does. 02:54.366 --> 03:00.114 I try to help some of the other hiring managers that don't have that experience 03:00.224 --> 03:04.194 to see some of the things that I see when I look at a military managed resume 03:04.428 --> 03:06.484 and very often a military person will identify 03:07.074 --> 03:12.228 who he was in the military and not necessarily what he did all right and I am 03:12.359 --> 03:18.585 pretty good at identifying what they or who they were and translating that into 03:18.585 --> 03:20.278 what they did. Okay. 03:21.561 --> 03:30.815 Another question, what can a military member do to help them, you know, maybe get a job 03:30.842 --> 03:39.726 here at Dell, work on a resume, show what military skills they do have and errors or 03:39.874 --> 03:43.840 things like that or maybe some things that you have seen in a military member fall 03:43.956 --> 03:48.273 short on that they can improve themselves to look like a good candidate? 03:50.084 --> 03:53.903 Make sure that they get the certifications in whatever field that they are in, all right. 03:54.157 --> 03:56.551 Because it shows that they can learn, all right. 03:56.983 --> 04:04.055 Make sure the resume reflect things that they did, not who they were working 04:04.055 --> 04:09.216 through the National Guard unemployment or employment does service with Col. 04:09.216 --> 04:14.968 Griffis's Office that is a good start. We are trying to not just provide the 04:15.084 --> 04:16.769 wrecks for our open positions. 04:17.023 --> 04:22.885 We are trying to actually have that organization send us the resumes directly 04:23.019 --> 04:26.731 that way we are guaranteed to at least look at the National Guards instead of 04:26.731 --> 04:28.767 just being a line item and a piece of software. 04:30.102 --> 04:33.452 You have got a special relationship with the coordination officer. 04:33.822 --> 04:36.938 These military members really need to use that office because they kind of got 04:37.047 --> 04:38.491 a direct link. Right. 04:38.734 --> 04:43.048 Now how long we will be able to do that, I don't know, but as long as we can we are 04:43.048 --> 04:44.624 going to. Okay. 04:44.750 --> 04:48.840 And there are no guarantees. It is just a matter that we know that in 04:48.956 --> 04:55.551 this day and age that resumes are all soft copy and we have - this is a chance for 04:55.551 --> 04:59.516 the resume in front of somebody and that way how to physically read it. 04:59.868 --> 05:04.067 Awesome. Do you know - I like to speak kind of part 05:04.067 --> 05:09.003 figures of how many military members or even guards members that you guys hire 05:09.003 --> 05:12.949 like maybe over the last year or something like that. 05:13.066 --> 05:16.805 I know we have been posting quite a few job postings from Dell. 05:16.920 --> 05:21.950 I know, I don't know. Well I don't have any exact numbers. 05:22.065 --> 05:25.436 It is some of those things that I track at my level. 05:25.551 --> 05:28.670 Okay. I will tell you that one of the people 05:28.802 --> 05:33.959 that you will be meeting shortly a guardsman named Andy Workman got the very 05:34.067 --> 05:38.641 first email that I had sent to Col. Griffis while he was still out processing. 05:38.750 --> 05:45.949 I think it was Camp Shelby and he applied then he was only out of the guard before 05:46.119 --> 05:49.120 coming to work at Dell for 1 week you know 05:49.390 --> 05:53.449 so he is only he went through 5 weeks of training and he is now on, been on the 05:53.570 --> 05:56.460 phone since so Labor Day which is solicitors first day. 05:56.568 --> 06:07.856 So we have been on in the job 9 weeks, 10 weeks and it is fine and he is a computer 06:07.967 --> 06:13.621 tech in the Guard and he said these were in more in his last 2 months than he did 06:13.738 --> 06:14.687 in the previous years. 06:15.786 --> 06:18.053 Awesome, okay and then he also like to answer. 06:20.141 --> 06:25.521 Just that my experience then that the guard will and well veterans in general 06:25.637 --> 06:28.403 are always going to be an asset to a company like Dell. 06:28.889 --> 06:29.969 The thing I would like. 06:30.772 --> 06:36.520 The veterans to understand is in this conception about Dell, is that our 06:36.636 --> 06:39.284 technicians take 50 or 60 calls in a day. 06:39.538 --> 06:43.600 Our people on a heavy day will take 10 06:45.080 --> 06:51.299 all right, and we have different levels you know and applies levels is the highest 06:51.432 --> 06:57.181 client and then user services, but sometimes you need to get in the door 06:57.801 --> 07:01.754 and then grow in the jobs. Dell provide - once you come in the door 07:01.754 --> 07:06.299 Dell pays for your certifications and they have the tuition reimbursement type of 07:06.431 --> 07:13.865 things so we wait for the door especially for a career change. 07:14.394 --> 07:16.295 It sounds like there is a lot of get off in here. 07:17.143 --> 07:22.428 Okay, so you hired both of these guys. Yes I did. 07:22.545 --> 07:28.293 Is there anything personally that you can talk about that when you saw them like 07:28.293 --> 07:32.861 this is a good fit right here and maybe any of that was military related? 07:33.114 --> 07:38.269 Well one of the things that I look forward in trying to promote on my team and a lot 07:38.269 --> 07:42.832 of civilians don't understand is camaraderie you know these guys are 07:42.832 --> 07:44.980 sitting there is somebody between them 07:45.667 --> 07:51.663 and one of my more experienced people. They understand about camaraderie which 07:51.776 --> 07:55.264 are one of the reasons why I spread them out so that they could help bring some of 07:55.264 --> 07:58.618 that together you know. Okay. 07:58.974 --> 08:03.411 So like you know brother's in arms that you learn over the years and we are 08:03.543 --> 08:07.382 looking at the some of the military experience just the fact that they are in 08:07.500 --> 08:11.820 the military is tells us that we are not going to have discipline problems with 08:12.110 --> 08:13.786 them or rarely do. Right. 08:13.901 --> 08:21.704 You know it is nice to not have to say come to work on time, right? 08:21.941 --> 08:25.668 You would be surprised. We have hired some people over the years 08:25.795 --> 08:29.995 you know 19-years old making 40 plus thousand a year and they can't come to 08:29.995 --> 08:32.141 work on time they wonder why the go out the door. 08:32.527 --> 08:35.875 We don't have that problem with veterans. Okay. 08:36.111 --> 08:39.470 Now so it is the discipline and just how you know how they handle themselves in 08:39.470 --> 08:42.101 their daily life. They could not be successful in the Army 08:42.221 --> 08:46.192 or any service without that discipline? Okay. 08:46.310 --> 08:51.337 All right so it makes the problems go away. What managers don't need is they don't 08:51.473 --> 08:55.669 need high maintenance employees, if the employee has got a problem we want to take 08:55.669 --> 08:59.506 care of it, but you don't want to spend all your time taking care of problems. 09:00.400 --> 09:05.092 It sounds like well rounded people that know how to find an answer and it sounds 09:05.208 --> 09:09.633 like the military really got what they train us to do so. Absolutely. 09:10.003 --> 09:15.408 Absolutely the case, now that they are extremely an important asset to Dell's 09:15.524 --> 09:20.686 growth and if you think about how the economy has been over the last 4 or 5 09:20.801 --> 09:25.237 years I think everybody would agree pretty much in the toilet while Oklahoma has been 09:25.353 --> 09:31.117 very well in that area, but Dell is at about 40 year, 45,000 people to its role 09:31.515 --> 09:37.746 in their time how if it was so bad, how could a company grow so well? 09:38.714 --> 09:44.350 Yeah. And all of our financials, that type of 09:44.467 --> 09:49.385 public records or public company, that was a good place to go. 09:49.495 --> 09:51.072 Dell is a company that is adapting itself. 09:52.397 --> 09:55.759 Absolutely. There was a you are speaking we will go 09:55.759 --> 09:58.761 about a hiring program or something that you have here is that. 09:58.894 --> 10:01.525 Unidentified Male: Really a resource career. Yeah. 10:01.643 --> 10:05.002 Can you talk about that? Yeah, we have employee research group 10:05.133 --> 10:11.369 called Vertis it is a new one for us here in Oklahoma City and we are just kicking 10:11.369 --> 10:13.885 it all. For Veterans Day we had the guest 10:14.190 --> 10:18.288 speakers come in. We have the colors presented gave as many 10:18.406 --> 10:21.523 people as we could get off the phone a chance to come down with this and to us 10:21.523 --> 10:27.523 here, but the idea here is they have got different pillars within that organization 10:27.523 --> 10:31.000 and we try to fulfill one of them is community involvement and another one 10:31.119 --> 10:39.289 is you know career development and so we are trying to reach out to veterans to come 10:39.289 --> 10:42.288 work at Dell. It is part of that is the program that I 10:42.288 --> 10:46.857 started with Col. Griffis's office where Dell send the resumes to us just so they 10:46.972 --> 10:51.871 put it in front of somebody's eyes. Now, there is nothing extra. 10:51.871 --> 10:55.213 I mean significantly I am sure but if you guaranteed it somebody is going to see it 10:55.213 --> 10:59.782 instead of being a line item in a piece of software. Right. Do you go to the job fairs? 10:59.897 --> 11:02.070 I do all the job fairs. You go to job fairs. 11:02.070 --> 11:06.266 What kind of advantage does a person that goes to a job fair have? 11:06.865 --> 11:11.412 What Dell most of the time the people that are staffing the job fairs are hiring 11:11.734 --> 11:17.603 managers and at Dell all the hiring managers talk across business so if they 11:17.736 --> 11:21.931 see you and you are not a fit for them, they already know if you are fit for one 11:21.931 --> 11:28.404 of the other organizations so as they guarantee that resume will show up in that organization. 11:28.772 --> 11:32.005 So you may be applying for the wrong job if you go into hiring career you will find 11:32.131 --> 11:35.854 that out. Yeah and in there you can ask well about 11:35.854 --> 11:38.248 the job. It is almost all of us have a working 11:38.248 --> 11:41.133 knowledge of almost every business on our site here. 11:41.603 --> 11:45.089 We want to talk about enterprise and Richard earlier talked about how you can 11:45.089 --> 11:47.368 promote and develop your career within Dell. 11:47.735 --> 11:55.052 I think last count within enterprise were 27 different jobs that you could have 11:55.421 --> 12:01.658 and those salaries ranges from you know mid 30's to over $100,000 depending on your 12:01.658 --> 12:05.025 certifications and your experience so. 12:08.300 --> 12:16.934 Is there anything that stands out at the military for veterans job fairs that I 12:16.964 --> 12:21.883 mean are you excited that you are going to see a lot better what more candidates that 12:21.883 --> 12:28.614 are a good fit for Dell or anything like that? I am always excited to talk to veterans 12:28.848 --> 12:32.677 you know I have done a great many things and the 20 years since I have retired that 12:32.809 --> 12:36.415 involve veterans, but one of the things that I do get. 12:36.415 --> 12:41.082 I get disappointed in is I will give you an example. 12:41.215 --> 12:46.243 Most recent job fair I spoke to a veteran who couldn't take or wouldn't take a job 12:46.243 --> 12:52.010 because he was still on orders, right and he was making more money than what the job 12:52.135 --> 12:53.568 that I could offer him at that time. 12:53.931 --> 12:59.450 He couldn't see about making a plan to step back in order to move forward you know. 13:00.300 --> 13:03.164 All of those when we retire or just change 13:03.339 --> 13:06.301 careers, we all have to make that choice. You know I have been retired from the Air 13:06.301 --> 13:07.497 Force for 20 years. 13:07.806 --> 13:12.720 I can tell you I probably half a dozen times that I stepped back in order to move 13:12.840 --> 13:19.692 forward and it is better that they do it when they plan it then when the rug 13:19.692 --> 13:22.920 is pulled out from underneath them. You know what I mean. 13:22.920 --> 13:25.918 Long term planning. So. 13:26.406 --> 13:30.721 Okay is there anything else that you would like - is there anything you can tell me 13:30.838 --> 13:36.355 personally about these two that like in the interview process or anything like that? 13:36.487 --> 13:40.208 Well I will tell you on the job you know whenever our new hires come on there 13:40.324 --> 13:44.037 is always a little bit of a learning curve and there is always things that you would 13:44.156 --> 13:47.643 tell them what they are doing wrong. We will stay with these two individuals 13:47.643 --> 13:51.725 that when you tell them what they are doing wrong they fix it. 13:52.283 --> 13:55.516 You don't have to add the conversation for more than ones. 13:55.742 --> 13:59.715 It doesn't mean you have to be formal. Hey, Andy I saw that you're a little week 13:59.831 --> 14:00.545 in this area. 14:00.932 --> 14:03.543 Okay, take care of it. Okay. 14:03.677 --> 14:07.993 So I expect good things, good opportunities for them as they continue 14:07.993 --> 14:11.345 with Dell and you know gift certifications and move on to the next job. 14:11.597 --> 14:14.715 The fact that he was talking to Andy yesterday that he is going to be eligible 14:14.715 --> 14:20.110 for his move and in the January is that what - so 14:20.597 --> 14:24.085 And moves on it. And moves on, I will come with the pay 14:24.200 --> 14:28.744 raise and then if it gets the certifications for the next job it is just 14:29.215 --> 14:37.007 12 months away after that so potentially he will be making that on order salary 14:37.132 --> 14:40.243 with Dell in about 18 months. Yeah. 14:40.729 --> 14:43.227 You know. There we go. All right.